6/10 Okay
Amanuel
Travelled with family and small children
15 Jan 2024
Disliked: Amenities
We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen).
However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.
Amanuel
Stayed 10 nights in Dec 2023