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Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

3.0 star property
Mountain hotel connected to a shopping centre in Cape Town with a restaurant

Photo gallery for Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

Meeting facility
Lobby lounge
Buffet
1 bedroom, premium bedding, in-room safe, desk
Junior Suite, 1 King Bed, Non Smoking, Corner | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Spa
  • Gym
The current price is NZ$287
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Portswood Road, V&A Waterfront, Cape Town, Western Cape, 8001
  • Place, Two Oceans Aquarium
    ‪3 min walk‬
  • Place, Cape Town Stadium
    ‪6 min walk‬
  • Place, Cape Town International Convention Centre
    ‪19 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Bedrooms

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 Single Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 Single Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Bedrooms, Non Smoking

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

About the area

Cape Town

You'll be connected to a shopping centre at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge, and within just a 10-minute stroll of Cape Town Stadium and Greenpoint Market. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .A relaxing visit to Relax Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Stonebreakers Restaurant, serves local cuisine and is open for breakfast, lunch and dinner. Business amenities include meeting rooms and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 3-property class Green Point hotel include Long Street and Cape Town International Convention Centre.

What's nearby

  • Two Oceans Aquarium - 3 min walk - 0.3 km
  • Cape Town Stadium - 6 min walk - 0.6 km
  • Cape Town International Convention Centre - 19 min walk - 1.6 km
  • Long Street - 2 min drive - 1.8 km
  • Kloof Street - 3 min drive - 2.7 km

Getting around

  • Cape Town Station - 7 min drive
  • Esplanade Station - 7 min drive
  • Cape Town (CPT-Cape Town Intl.) - 20 min drive

Restaurants

  • ‪Ninety One - ‬5 min walk
  • ‪Shift Espresso Bar - ‬5 min walk
  • ‪Cooked - ‬5 min walk
  • ‪Nobu - The One&Only Cape Town - ‬9 min walk
  • ‪ROOI - ‬9 min walk

About this property

Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

Mountain hotel connected to a shopping centre in Cape Town with a restaurant
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, spa services, and a terrace are also featured at the business-friendly Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge. You'll have access to the health club at a partner property. An area shuttle within 25.00 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 3-star Cape Town hotel is smoke free.

  • 193 guestrooms or units
  • 2 levels
  • 3 buildings
  • Conference rooms
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge offers 193 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 22-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

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  • Free WiFi
  • Restaurant
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4.7 out of 5, Exceptional, 621 reviews
The price is NZ$430
includes taxes & fees
10 Oct - 11 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 25 km
  • Parking on site (ZAR 25 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; ZAR 220 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stonebreakers Restaurant

Things to do

  • Gym
  • Shopping centre

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the waterfront
  • Terrace
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 220 per person
  • Airport shuttle fee: ZAR 650.00 per room (one-way)
  • Airport shuttle fee per child: ZAR 25.00
  • Self-parking fee: ZAR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Breakwater Lodge
Breakwater Lodge Protea Hotel
Breakwater Protea Hotel
Protea Breakwater
Protea Breakwater Cape Town
Protea Hotel Breakwater
Protea Hotel Breakwater Lodge Cape Town
Breakwater Hotel Cape Town
Protea Hotel Breakwater Cape Town Central
Protea Hotel Breakwater Lodge Cape Town, South Africa

Frequently asked questions

What is the cancellation policy at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge on 26 Oct 2025 start from NZ$286.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

Yep, Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge has a self car park for ZAR 25 per day.

Are there any beaches close to Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

The closest beach to Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge is Clifton Bay Beach (5.3 km).

Is there a spa on site at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Swedish massages.

What makes Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge.

Is Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge is a hit with families.

Does Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge serve breakfast?

Yeah, buffet brekkie is available on weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

No, pets and service animals are not allowed.

Is there a golf course on site at Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge?

There isn't one on site, but Metropolitan Golf Club is a short 16-minute walk away.

Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 299 out of 755 reviews
Rating 8 - Good. 298 out of 755 reviews
Rating 6 - Okay. 104 out of 755 reviews
Rating 4 - Poor. 32 out of 755 reviews
Rating 2 - Terrible. 22 out of 755 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hilton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 5 nights in Jul 2025

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

robin

Stayed 3 nights in Jun 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

10/10 Excellent

Laurel

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Clean and friendly staff. Nice room.
Stayed 4 nights in Jun 2025

6/10 Okay

con

Liked: Cleanliness
Disliked: Amenities
Close to waterfront. Room was very good (harbour suite). Had issues with thermostat that they couldn’t fix while I was there (first it would not warm room at all, then after”fixing it it would con’t warming regardless of room temperature and had to be switched off in middle of night as it got to almost 30 degrees!)
Stayed 4 nights in May 2025

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Protea Hotel by Marriott Breakwater Lodge for 7 nights and had a wonderful experience. Upon arrival, we were pleasantly surprised with a complimentary room upgrade and a few days later I requested a late check-out, which worked out perfectly with our flight schedule. Our room was very spacious and comfortable, making our stay extremely pleasant. The hotel is currently undergoing some renovations, but this did not impact our stay at all. The front desk staff were always attentive, helpful, and available whenever we needed assistance. One of the best aspects of the hotel is its proximity to the V&A Waterfront—just a short and safe walk away, both during the day and at night. On a few nights when we returned tired from day tours, we ordered room service. The food was very good, though the menu is quite limited, offering mainly sandwiches and pizzas. The only downside was the bathroom design—the shower doesn’t have a door or enclosure, so water would spill onto the floor quite a bit. Overall, we had a great stay and would definitely consider coming back!
Stayed 7 nights in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people in 1024 the first night were horribly loud repeatedly after 10 pm (high school or college age I think). Coffee and to-go coffee cups not set out in the front lobby until after 0645, seems way too late, especially in a weekday. Otherwise all good. Staff were excellent in their manner and effort!
Stayed 4 nights in May 2025

8/10 Good

MERLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed with our initial rooms. However after talking to management we were moved to another room which was very nice.
Stayed 4 nights in May 2025

10/10 Excellent

Erin T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff waa SUPER SUPER helpful the front desk and African Eagle ladies in particular. Only downside was lack of outlets esoecially one by night stand to charge cell.
Stayed 7 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and so helpful! The rooms were very clean!
Stayed 4 nights in Apr 2025

8/10 Good

Ronak

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location near water front and feels very safe
Stayed 7 nights in Apr 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

michael

Stayed 6 nights in Mar 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot at the Waterfront

Terrific location at the V&A Waterfront. Large, comfortable room and an excellent breakfast with lots of options. The staff members were very friendly and helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gaia

Stayed 5 nights in Feb 2025

10/10 Excellent

R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked location and room... did not like the glass bathroom/shower. Need more privacy in room when sharing it with someone else.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Ageing hotel, not very clean

The hotel was OK. The can definitely put more effort into cleanliness. There were several strands of hair on the countertop from a pervious guest, the bathrooms are mouldy and the laminates/vinyl floors are old and worn and need to be retired. For the price of the hotel, it does not live up to the expectation.
Stayed 2 nights in Feb 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Great location. Easy walk to the waterfront. Great service. Dated rooms need updating
Stayed 2 nights in Feb 2025

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The “family” room we had was 2 bedrooms sharing 1 bathroom. They were small but perfect for what we needed. The location near the V&A waterfront was perfect. Breakfast was included in our stay and was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, room comfort

Disappointing

We arrived at check in about 15 mins earlier than the time on our booking confirmation to be advised they the hotel had changed it's check in time to an hour later. We were told to wait and the receptionist would see if our room was available. She subsequently disappeared and after 45 mins I asked another receptionist what was happening and he knew nothing as the original person hadn't done anything. He managed to get us a room straight away but have no idea how long we could've waited. The location of the hotel is good but it is tired and needs some TLC. I cannot fault the porters who brought a trolley to our car to collect our luggage so we didn't have to carry it. Breakfast was in another building and very chaotic where we had to wait for food refills and when we asked for cutlery was brought one set when there were 2 at the table. Just felt that they weren't really interested. We had a problem with our aircon and were asked to wait in the room for an engineer even though we said we were going out. No one came.
Stayed 3 nights in Dec 2024

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025