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Queen Victoria Hotel & Manor House by NEWMARK

5.0 star property
Luxury Cape Town hotel in Victoria and Alfred Waterfront with full-service spa

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Photo gallery for Queen Victoria Hotel & Manor House by NEWMARK

View from room
View from property
Terrace/patio
Free daily English breakfast
Premium Room, 1 King Bed | View from room
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Check out the area

Map
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001
  • Popular LocationTwo Oceans Aquarium4 min walk
  • Popular LocationCape Town Stadium16 min walk
  • Popular LocationCape Town Cruise Terminal3 min drive
  • AirportCape Town (CPT-Cape Town Intl.)22 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout curtains
Deep-soaking bath
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Victoria and Alfred Hotel by NEWMARK
Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1002)
The price is NZ$439
for 1 night
includes taxes & fees
17 May - 18 May
Victoria and Alfred Hotel by NEWMARK

About the area

Cape Town

A luxury stay in the heart of Cape Town awaits you at Queen Victoria Hotel & Manor House by NEWMARK. Within a 5-minute stroll you'll find Two Oceans Aquarium and Cape Town Stadium within a 20-minute walk. Highlights at this Victorian hotel include a full-service spa, a restaurant, and free daily breakfast. .A day of pampering can include massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Dash, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, sauna, and pool loungers as well as access to free bike rentals. Business travelers can take advantage of a business center and limo/town car service. Plus you'll find free WiFi in public areas and laundry facilities. Free English breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 5-star Victoria and Alfred Waterfront hotel include Cape Town International Convention Centre and Cape Town Cruise Terminal.

What's nearby

  • Two Oceans Aquarium - 4 min walk
  • Cape Town Stadium - 16 min walk
  • Cape Town International Convention Centre - 19 min walk
  • Long Street - 3 min drive
  • Cape Town Cruise Terminal - 3 min drive

Getting around

  • Esplanade Station - 5 min drive
  • Cape Town Station - 7 min drive
  • Cape Town Intl. Airport (CPT) - 21 min drive

Restaurants

  • V & A Waterfront - 3 min walk
  • Starbucks - 2 min walk
  • Ocean Basket - 3 min walk
  • Cooked - 3 min walk
  • Den Anker - 3 min walk

About this property

Queen Victoria Hotel & Manor House by NEWMARK

Luxury Cape Town hotel in Victoria and Alfred Waterfront with full-service spa
Queen Victoria Hotel & Manor House by NEWMARK offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and limo/town car service. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Queen Victoria Hotel & Manor House by NEWMARK. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Free self parking and valet parking are available.

This Victorian Cape Town hotel is smoke free.

  • English breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Queen Victoria Hotel & Manor House by NEWMARK offers 35 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Dash

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • At least 80% of food locally-sourced
  • Building
  • Built in 2011
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Queen Victoria Hotel & Manor House by NEWMARK

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 900 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town

Frequently asked questions

What is the cancellation policy at Queen Victoria Hotel & Manor House by NEWMARK?

Queen Victoria Hotel & Manor House by NEWMARK offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Queen Victoria Hotel & Manor House by NEWMARK?

As of 3 May 2024, prices found for a 1-night stay for 2 adults at Queen Victoria Hotel & Manor House by NEWMARK on 3 Jun 2024 start from NZ$464.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Queen Victoria Hotel & Manor House by NEWMARK?

Yep, Queen Victoria Hotel & Manor House by NEWMARK has a free self car park and free valet parking.

Is there a spa on site at Queen Victoria Hotel & Manor House by NEWMARK?

Yep, there is an onsite spa at Queen Victoria Hotel & Manor House by NEWMARK. You'll enjoy heaps of services like body wraps, body scrubs and facials.

What makes Queen Victoria Hotel & Manor House by NEWMARK a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Queen Victoria Hotel & Manor House by NEWMARK.

Are there hot tubs in the rooms at Queen Victoria Hotel & Manor House by NEWMARK?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Queen Victoria Hotel & Manor House by NEWMARK?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Queen Victoria Hotel & Manor House by NEWMARK?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

Are pets allowed at Queen Victoria Hotel & Manor House by NEWMARK?

No, pets and service animals are not allowed.

Queen Victoria Hotel & Manor House by NEWMARK Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 298 out of 391 reviews" "
Rating 8 - Good. 73 out of 391 reviews" "
Rating 6 - Okay. 13 out of 391 reviews" "
Rating 4 - Poor. 4 out of 391 reviews" "
Rating 2 - Terrible. 3 out of 391 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
Stayed 4 nights in Jan 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
Stayed 5 nights in Jan 2024

10/10 Excellent

Salvo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jan 2024

6/10 Okay

stuart, Hindhead

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Stayed 1 night in Dec 2023

10/10 Excellent

ROGERS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near the ‘Waterfront’.
Extremely attentive and professional staff, good location for the Waterfront.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has seen better times...
First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable. However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.
Stayed 1 night in Dec 2023

10/10 Excellent

Boris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 2 nights in Dec 2023