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Hotel Cayena Caracas

Property class: 4.5

Photo gallery for Hotel Cayena Caracas

A table set with food and drinks, surrounded by lush tropical plants.
A living room with a fireplace, bookshelves, a red ottoman, and two white armchairs.
A rooftop pool area with lounge chairs, a table with a plant, and a view of mountains and buildings.
A hotel entrance with red shutters, a reception desk, and a sign reading "CAYENA CARACAS".
A modern hotel room with a large window, a dining area with a chandelier, and a view of greenery outside.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
The current price is NZ$1,407
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Av. José Angel lamas y El Bosque, Av. Principal de La Castellana, Caracas, Miranda, 1060
  • Place, Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos
    ‪9 min walk‬
  • Place, Altamira Square
    ‪9 min walk‬
  • Place, Sambil Caracas Commercial Center
    ‪17 min walk‬
  • Airport, Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪35 min drive‬

Room options

View all photos for Prestige King

A hotel room with a four-poster bed, a desk with a lamp, a chair, and a dining table with a cake and fruit.

Prestige King

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Castellana Suite

A hotel room with a large bed, a sofa, a desk, and a lamp.

Castellana Suite

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Ávila Suite

A hotel room with a large bed, a sofa, a desk, and a lamp.

Ávila Suite

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Cayena Suite

A hotel room with a bed, a nightstand, a lamp, a bookshelf, and a decorative wall panel.

Presidential Cayena Suite

  • Garden view
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

Room

  • Sleeps 4
  • Free wired internet

About the area

Caracas

A luxury stay in Caracas awaits you at Hotel Cayena Caracas. Within just a 10-minute stroll, you'll find Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos and Altamira Square. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .A day of pampering can include sports massages and reflexology. The fine-dining restaurant, Sereno, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. 495 square feet (46 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Bello Campo hotel include Centro de Arte La Estancia and Sambil Caracas Commercial Center.

What's nearby

  • Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos - 9 min walk - 0.8 km
  • Altamira Square - 9 min walk - 0.8 km
  • El Avila National Park - 15 min walk - 1.3 km
  • Sambil Caracas Commercial Center - 17 min walk - 1.5 km
  • Centro Comercial Ciudad Tamanaco - 3 min drive - 2.0 km

Getting around

  • Altamira Station - 11 min walk
  • Caracas Station - 25 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 45 min drive

Restaurants

  • ‪Lee Hamilton Steak House - ‬1 min walk
  • ‪El Naturista - ‬7 min walk
  • ‪Plan B - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Gran Horizonte - ‬6 min walk

About this property

Hotel Cayena Caracas

Hotel Cayena Caracas offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 495 square feet (46 square metres) and includes a conference centre. A rooftop terrace, spa services, and gift shops/newsstands are also featured at the luxury Hotel Cayena Caracas. An airport shuttle (available on request) and an area shuttle are available for a fee. Free valet parking is available.

This 4.5-star Caracas hotel is smoke free.

  • 46 guestrooms or units
  • 4 levels
  • Conference rooms
  • 495 sq ft of conference space
  • 46 sq. m of conference space
  • Manager's reception (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Cayena Caracas offers 46 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include sports massages and massages. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Area shuttle (surcharge)
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Sereno

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (495 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (54 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cayena Caracas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 79.0 per day.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 to 60 for adults and USD 30 to 60 for children
  • Airport shuttle fee: USD 336 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: USD 280 (return), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 79.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Cayena-Caracas
Cayena Caracas
Cayena Caracas
Hotel Cayena Caracas Hotel
Hotel Cayena Caracas Caracas
Hotel Cayena Caracas Hotel Caracas

Frequently asked questions

Is parking available at Hotel Cayena Caracas?

Yep, Hotel Cayena Caracas has free valet parking.

How much does it cost to stay at Hotel Cayena Caracas?

As of 13 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Cayena Caracas on 9 Nov 2026 start from NZ$1,407, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Cayena Caracas?

There's no onsite spa, but this property does offer services like sports massages.

Does Hotel Cayena Caracas have a pool?

Hotel Cayena Caracas has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What makes Hotel Cayena Caracas a romantic place to stay?

Romance packages and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Cayena Caracas.

Is Hotel Cayena Caracas family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Cayena Caracas is a hit with families.

Does Hotel Cayena Caracas serve breakfast?

Yep, buffet breakfast is served weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Cayena Caracas?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Hotel Cayena Caracas?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Cayena Caracas?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Cayena Caracas?

No, pets and service animals are not allowed.

Hotel Cayena Caracas Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 22 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class hotel

Incredible hotel, the staff is unbelievably capable and attentive to every detail.
Stayed 3 nights in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class facility with English speaking(a rarity in Venezuela) well trained staff. Everything is impeccable.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Every thing is excellent! 5 stars
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was THE BEST EXPERIENCE IN OUR LIVES!!! if you really want to feel like a million dollars and be treated like a King, PLEASE PLEASE and if you make it to Caracas, YOU HAVE TO GO TO THIS HOTEL... The staff I can say hands down is the best I have ever seen in my life, even in movies... the Outstanding treatment we got from the moment we arrived was again out of this world, the facilities are nothing but incredible, the attention to detail has no words.. But make sure to stay more than one night because you will definitely want to enjoy the hotel.. My wife and I had plans to stay only one night but after the first day we decided to stay 3 additional nights. There are no words to express the food in the restaurant, the again outstanding treatment of the staff and great place this hotel is. 1 Million points to everyone working there!.. and Thank you!!..
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio. buena comida. Hotel seguro. La locación es buena. las habitaciones son cómodas. Uno de los mejores hoteles en los que he estado
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, great location, awesome food

Excellent staff Great locatiom Awesome food Rooms neat and clean Upscale Privacy
Stayed 3 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confy and safe

Spent 3 days inside with all what was needed. Great attentive service, quality of the products, beautiful enviroment for meetings.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Caracas

If you are looking for privacy and an excellent service, Cayena is the place to stay. Beautiful decoration. Excellent amenities. Is like a bubble in a trouble city.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk went out of way to help us on our stay!!!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great privacy and comfort

Great hotel with great service and maximum privacy
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Good hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Excelente muy satisfecha
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se andate a Caracas è qui che dovete dormire!

A Caracas per lavoro. città pericolosa, paese pericoloso. questo hotel dà la sicurezza di tutto. ed ogni confort e sta nella zona migliore della città. e' qui che dovete andare se vi recate da queste parti.
Verified review

10/10 Excellent

Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort