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Sowell Collection Hotel du Roi & Spa

Property class: 5 and above

Photo gallery for Sowell Collection Hotel du Roi & Spa

View from property
A lobby with a checkered floor, black and gold furniture, and chandeliers.
Sports facility
Indoor pool
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
2 Rue Des Calquieres, Carcassonne, Occitanie, 11000
  • Place, Pont-Neuf de Carcassonne
    ‪5 min walk‬
  • Place, Historic Fortified City of Carcassonne
    ‪9 min walk‬
  • Place, Canal du Midi Harbor Master's Office
    ‪12 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪11 min drive‬

Room options

View all photos for CITY VIEW ROOM 2 DOUBLE BEDS

A hotel room with a large bed, two bedside lamps, a small table, a chair, and a TV.

CITY VIEW ROOM 2 DOUBLE BEDS

  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for GUEST ROOM TWIN BEDS

Room

GUEST ROOM TWIN BEDS

  • 27 sq m
  • Sleeps 2
  • 2 Double Beds

Room

  • Sleeps 4

View all photos for GUEST ROOM KING BED

A hotel room with a large bed, a TV, a minibar, and a balcony with a view.

GUEST ROOM KING BED

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4

View all photos for SUPERIOR ROOM KING SIZE BED

A hotel room with a bed, a yellow armchair, a small table, a painting, and a view of the outdoors.

SUPERIOR ROOM KING SIZE BED

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CITY VIEW QUEEN SIZE BED

Room

CITY VIEW QUEEN SIZE BED

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 5

Room

  • Sleeps 5

Room

  • Sleeps 6

Room

  • Sleeps 10

Room

  • Sleeps 10

View all photos for CITY VIEW SUITE TERRACE

Room

CITY VIEW SUITE TERRACE

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 8

Room

  • Sleeps 4

View all photos for GUEST ROOM TWIN BEDS

Room

GUEST ROOM TWIN BEDS

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Room

  • Sleeps 4

View all photos for CITY VIEW TWIN BEDS

Room

CITY VIEW TWIN BEDS

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

Carcassonne

A luxury stay in the heart of Carcassonne awaits you at Sowell Collection Hotel du Roi & Spa. Within steps you'll find Old Bridge and Raymond Chesa Leisure Park. Highlights at this hotel include a full-service spa, an indoor swimming pool and a bar/lounge. .A day of pampering at Elio Spa can include massages, detox wraps and body wraps along with access to the sauna and hot tub. Plus you'll find a gym and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. .Places within a 5-minute walk of this 5-property class Carcassonne hotel include Centre de Congrès Le Dôme and Museum of Fine Arts.

What's nearby

  • Pont-Neuf de Carcassonne - 5 min walk - 0.4 km
  • Place Carnot - 6 min walk - 0.6 km
  • Historic Fortified City of Carcassonne - 9 min walk - 0.8 km
  • Canal du Midi Harbor Master's Office - 12 min walk - 1.1 km
  • Château Comtal - 14 min walk - 1.2 km

Getting around

  • Carcassonne Station - 14 min walk
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪Les Négociants - ‬8 min walk
  • ‪Brasserie A 4 temps - ‬6 min walk
  • ‪Brasserie des Platanes - ‬5 min walk
  • ‪La Taverne Moderne - ‬6 min walk
  • ‪Restaurant le Saint Jean - ‬11 min walk

About this property

Sowell Collection Hotel du Roi & Spa

Timezone: Europe/Paris Set in Carcassonne, on the bank of the Aude River, DoubleTree by Hilton Carcassonne has a fitness centre. Boasting a 24-hour front desk, this property also provides guests with a terrace and is 50 metres from the Vieux Pont Bridge. At the hotel, rooms are equipped with a wardrobe, a flat-screen TV and a private bathroom. Each room is equipped with a coffee machine, while some have a balcony. A buffet breakfast is served daily at the property. Guests can enjoy a drink in the hotel's garden which has views of the city. Carcassonne Town Hall is 400 metres from DoubleTree by Hilton Carcassonne. Carcassonne Airport is 4 km from the property.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Offsite parking available (EUR 7 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 for adults and EUR 12 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Carte Blanche, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access is available 24 hours a day.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

DoubleTree Hilton Carcassonne France Hotel
DoubleTree Hilton France Hotel
DoubleTree Hilton Carcassonne France
DoubleTree Hilton France
DoubleTree by Hilton Carcassonne France

Frequently asked questions

Is there a spa on site at Sowell Collection Hotel du Roi & Spa?

Yep, Elio Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does Sowell Collection Hotel du Roi & Spa have a pool?

Sowell Collection Hotel du Roi & Spa has an indoor pool. The pool is open 24 hours.

What makes Sowell Collection Hotel du Roi & Spa a romantic place to stay?

A hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sowell Collection Hotel du Roi & Spa.

Is Sowell Collection Hotel du Roi & Spa family-friendly?

You bet! With amenities such as a deli and an indoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Sowell Collection Hotel du Roi & Spa is a hit with families.

Does Sowell Collection Hotel du Roi & Spa serve breakfast?

You bet, buffet breakfast is available daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Sowell Collection Hotel du Roi & Spa?

No, Sowell Collection Hotel du Roi & Spa does not offer an airport shuttle service.

What time are check-in & check-out at Sowell Collection Hotel du Roi & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Sowell Collection Hotel du Roi & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 112 out of 197 reviews
Rating 8 - Good. 53 out of 197 reviews
Rating 6 - Okay. 18 out of 197 reviews
Rating 4 - Poor. 9 out of 197 reviews
Rating 2 - Terrible. 5 out of 197 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is OK but I cannot understand how it was classified as a 5-star.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, lovely hotel with an amazing view from the balcony.
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location & Interior
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Everything 5☆
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel that was conveniently located for visiting La Cite as well as nearby restaurants. Parking was convenient and the staff was very helpful. The rooms were very comfortable, including the bed.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bathroom, comfortable bed. Lovely view of the castle, good breakfast. The only thing was floor lamp didn’t work, we mentioned it at the reception but never been fixed while we stayed 4 nights. Otherwise all good!
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location with friendly staff, especially the English man who checked us in - he was very friendly, efficient and helpful and does the hotel credit. Our room was very nice with castle view, the breakfast was reasonable though blighted by a tempermental coffee machine and an agonisingly slow toaster (why are these so common in hotels?). A star deducted for the housekeeping which did not get to our room until 4 pm and failed to replenish toilet roll, face tissues or replace the tea bags we had used.The hotel pool was nice but I don't understand why it does not open until 10 am when many hotel guests prefer an early swim before breakfast or leaving for the day ahead. Given it is unstaffed and secure, why not open it at 6 or 7? Overall though, the hotel is recommended for its good location and overall good quality and helpful staff.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
The location is fabulous with great views. Sadly this is the only 5 star aspect of this hotel. We had several problems, one a major safety issue which meant we had to occupy 4 different rooms in a 7 night stay. All of the issues really came down to poor overall management leading to poor customer service. Both Expedia and Hilton head office we very helpful to us but the staff were not really bothered.
Stayed 7 nights in Sep 2019
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service

Shambles

The whole experience was like faulty towers. I have never been to a Hilton with such shambolic staff! No room until 7pm and then given a room with 1bed for 4 people! Staff trying to give our bags left in secure left luggage to other guests even when they have a ticket and name on them! Finally provided with 2 rooms at9pm. Totally ruined our stay in carcassonne for the Tour de France!
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe chambre , personnel au top
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service
Au niveau de la réception, du personnel et des repas (Buffet du petit déjeuner et souper le soir) rien à dire mais un bémol sur l'eau de la piscine trop froide en ce moment, la propreté de la chambre à revoir (vitre de la douche pas faite ainsi que la porte vitrée de la terrasse) et pour ce qui est des approvisionnements en produits et serviettes, pour un 5* un peu juste (1verre pour 2 dans la salle de bain 1 seule grande serviette chacun par contre on ne manquera de tapis de bain !!). Un emplacement extraordinaire avec la vue sur la cité c'est magnifique et la proximité avec la ville est très appréciée.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Chambre très spacieuse avec une grande salle de bain. Une très belle terrasse très agréable avec vue sur l'Aude et la cité de Carcassonne
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing junior suite .. with dark blinds .. and very quite and still close to everything.
Stayed 2 nights in Jun 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon 4 étoiles mais nous cherchons la 5e. L'organisation du personnel est à revoir urgemment, le petit déjeuner industriel (rien de local, viennoiseries surgelées, œufs lyophilisés, charcuterie de super marché). Il ne faut pas avoir de problème, la direction n'apporte aucune solution (pourtant pour un problème simple de coffre non résolu après 10 jours malgré de multiples relances) En revanche, le personnel est très sympathique et fait au mieux, la chambre spacieuse et propre, idéalement situé, cadre très agréable, services multiples.
Stayed 10 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, limpieza y una atención del personal excelente
Stayed 2 nights in Aug 2020
Verified review

2/10 Terrible

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

A eviter

Pas de bagagiste ! pas de place pour déposer ces valises .Un seul chariot pour tout l hôtel ! Aucune aide de la part du personnel ! Aucune responsabilité, du réceptionniste qui nous Dit qu elle n’y est pour rien , d allez voir son chef , le chef Nous dit de voir le directeur même le directeur nous dit d apeller le propriétaire ! Ils ont perdu l habilitation hilton ! Pas étonnant ! Pour un 5* à part la chambre Rien ne va !
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
hotel très bien placé, piscine agréable. les chambres avec vue sur la cité sont très agréables
Stayed 2 nights in Aug 2020
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Pas terrible ... les 4* seulement sur la façade

Manque de personnels, Rapport qualité/ prix négatif, En bonus, n’avons pas eu la chambre réservée avec vue sur la cité
Stayed 1 night in Aug 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

assez votre chemin

Mauvaise insonorisation des chambres au niveau des porte de communication. A fuir à moins que vous souhaiter partager votre chambre avec votre voisin :)
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

e déconseille

Arrivée à 15h30 chambre non prête nous avons dû attendre 1h La réception très encombrée et très mal organisée accueil non chaleureux !! je trouve que cet hôtel n’est pas digne d’un 5*
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

가격, 위치, 침구상태 모두 훌륭함. 다만, 냉장고가 전혀 시원하지 않고, 창 밖에서 샤워하는 모습을 볼 수 있음에도 창에 커튼이 없는 점이 아쉬웠다
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Découverte de Carcassonne

Découverte de Carcassonne, L’hôtel est très très bien placé, il permet de profiter de la ville basse et de la ville haute. Il manque juste un parking couvert sous l’hôtel mais celui de la ville à 300 mètres fait l’affaire. Bel hôtel complètement refait où le confort et la vue sur le pont et la ville haute offrent des conditions merveilleuses pour une étape découverte...
Stayed 2 nights in Jul 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Séjour non concluant

Une baignoire qui ne fonctionne pas, le store au dessus de celle ci cassé, un petit déjeuné pas à la hauteur d’un 5 étoiles, une piscine intérieure soit disant chauffer mais qui ne l’était pas ( ressenti 19 degré pour un thermomètre indiquant 28 ) et ayant une capacité de 36 personnes mais n’ayant que 3 transats. Nous avons été déçu tout le long du séjour! Les seuls points positifs sont la propreté des lieux et l’hôtel donnant vu sur la cité médiévale.
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien situé avec une très jolie vue. La chambre est spacieuse et comfortable. Le seul bémol est que l hôtel ne dispose pas de son propre parking et il faudrait rajouter une autre machine à café pour le buffet.
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable estadía

El hotel es muy agradable, el personal amable. Muy buena ubicación. Lo único es una pena que no hay servicio de restaurante, solo para el desayuno
Stayed 2 nights in Feb 2020