See all properties
Save

Hotel de la Cité Carcassonne - MGallery Collection

5.0 star property

Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Exterior
Superior Room overlooking the gardens and ramparts - a king-size bed
Front of property
Breakfast, lunch, dinner served; French cuisine
Daily buffet breakfast (EUR 30 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$474
includes taxes & fees
8 Apr - 9 Apr

Explore the area

View map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Place, Narbonnaise Gate
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

You may also like

Ad
Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.4 out of 5, Excellent, 514 reviews
The price is NZ$314
includes taxes & fees
20 Apr - 21 Apr
SOWELL COLLECTION Hôtel du Roi & SPA

About the area

Carcassonne

A luxury stay in Carcassonne awaits you at Hotel de la Cité Carcassonne - MGallery Collection. Within steps you'll find Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. Highlights at this hotel include a full-service spa, a winery and a restaurant. .A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Barbacane 1 étoile, serves French cuisine and is open for breakfast, lunch and dinner. Bar Blbliothèque is the hotel's own cocktail bar. Enjoy the Turkish bath/hammam, steam room, seasonal outdoor swimming pool and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 5-minute walk of this 5-property class City of Carcassonne hotel include School Museum and Aude Gate.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Basilica of St. Nazaire and St. Celse - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Narbonnaise Gate - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Bar Restaurant le Sénéchal - ‬3 min walk
  • ‪Le Trouvère - ‬3 min walk
  • ‪La Girouette - ‬4 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

A winery is on site. Hotel de la Cité Carcassonne - MGallery Collection offers its guests a full-service spa, a steam room, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the luxury Hotel de la Cité Carcassonne - MGallery Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

  • 59 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1909
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel de la Cité Carcassonne - MGallery Collection offers 59 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Front of property
Hôtel Le Donjon - Coeur de la Cité Médiévale
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,002 reviews
The price is NZ$225
includes taxes & fees
8 Apr - 9 Apr
Hôtel Le Donjon - Coeur de la Cité Médiévale

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 30 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 15 for children
  • Valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number FR0F532662145

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

What is the cancellation policy at Hotel de la Cité Carcassonne - MGallery Collection?

Hotel de la Cité Carcassonne - MGallery Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel de la Cité Carcassonne - MGallery Collection?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel de la Cité Carcassonne - MGallery Collection on 8 Apr 2026 start from NZ$474, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel de la Cité Carcassonne - MGallery Collection?

Yep, Hotel de la Cité Carcassonne - MGallery Collection has uncovered valet parking with in/out privileges for EUR 30 per night. Onsite parking is limited.

Is there a spa on site at Hotel de la Cité Carcassonne - MGallery Collection?

Yep, there is an onsite spa at Hotel de la Cité Carcassonne - MGallery Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hotel de la Cité Carcassonne - MGallery Collection have a pool?

Hotel de la Cité Carcassonne - MGallery Collection has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from June to September).

What makes Hotel de la Cité Carcassonne - MGallery Collection a romantic place to stay?

An attached winery and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel de la Cité Carcassonne - MGallery Collection.

Is Hotel de la Cité Carcassonne - MGallery Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel de la Cité Carcassonne - MGallery Collection is a hit with families.

Does Hotel de la Cité Carcassonne - MGallery Collection serve breakfast?

You bet, buffet breakfast is available daily between 7 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel de la Cité Carcassonne - MGallery Collection?

No, Hotel de la Cité Carcassonne - MGallery Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel de la Cité Carcassonne - MGallery Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel de la Cité Carcassonne - MGallery Collection?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hotel de la Cité Carcassonne - MGallery Collection?

Furry friends are welcome at Hotel de la Cité Carcassonne - MGallery Collection, with food and water bowls on offer.

Hotel de la Cité Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 669 out of 860 reviews
Rating 8 - Good. 127 out of 860 reviews
Rating 6 - Okay. 37 out of 860 reviews
Rating 4 - Poor. 17 out of 860 reviews
Rating 2 - Terrible. 10 out of 860 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Javier

Stayed 1 night in Dec 2025

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
Stayed 2 nights in Dec 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, staff & service
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
Stayed 1 night in Nov 2025

10/10 Excellent

Peter, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Clean room spacious staff amenities breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

frank

Stayed 1 night in Nov 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities
A really good hotel - everything was fantastic
Stayed 1 night in Oct 2025

10/10 Excellent

Harsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short break!
Stayed 4 nights in Oct 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean spacious and the staff were fantastic
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Stayed 2 nights in Oct 2025

10/10 Excellent

Veronique

Stayed 2 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful hotel inside the city. Great bar, beautiful decor, great staff, big room.
Stayed 1 night in Sep 2025

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Yon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia promises VIP Access perks but we never receive them.
Balcony view Hotêl de la Cité
Balcony view Hotêl de la Cité
Hotêl de la Cité
Hotêl de la Cité
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a nice stay in this hotel, the location is perfect in the old city. However, the rooms and hotel are a bit dated and need renovations.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous little pool in the old town.

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
Stayed 3 nights in Jun 2025

10/10 Excellent

Clara

Stayed 3 nights in Aug 2025

10/10 Excellent

Asif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel inside the walled city of Carcassonne. Wished we’d added another night. To our stay. Comfortable beds and the breakfast was excellent.
Stayed 1 night in Aug 2025