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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with 24-hour front desk and coffee shop/cafe

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Garden
Standard Room, 2 Single Beds, Accessible, Non Smoking
Daily continental breakfast (GBP 8.50 per person)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
The current price is NZ$129
includes taxes & fees
4 Dec - 5 Dec

Explore the area

View map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Place, Pontypool Park
    ‪11 min walk‬
  • Place, Shell Grotto
    ‪6 min drive‬
  • Place, Principality Stadium
    ‪28 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(52 reviews)

Highlights

Heating
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Flat-screen TV
Sofa bed
Shower/bath combination
Hairdryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the area

Pontypool

Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 15-minute walk of Pontypool Park and 1.8 km (1.1 mi) from Shell Grotto. Highlights at this hotel include free self-parking and a bar/lounge. .The diner, Lounge Area, is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of RV/bus/truck parking. .In proximity to this 3-property class Pontymoile hotel you'll find Brecon Beacons National Park.

What's nearby

  • Pontypool Park - 11 min walk - 1.0 km
  • Llanfrechfa Grange Hospital - 5 min drive - 7.8 km
  • Celtic Manor Resort Golf Club - 13 min drive - 19.3 km
  • International Convention Centre Wales - 13 min drive - 19.3 km
  • Big Pit National Coal Museum - 20 min drive - 14.3 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Harvester - ‬5 min walk
  • ‪The Unicom - ‬2 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is parking available at Best Western Pontypool Metro Hotel?

Yep, Best Western Pontypool Metro Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 4 Dec 2025 start from NZ$129.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Pontypool Metro Hotel serve breakfast?

Yeah, continental brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Best Western Pontypool Metro Hotel?

No, Best Western Pontypool Metro Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Pontypool Metro Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Pontypool Metro Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Pontypool Metro Hotel?

No, only service animals are allowed.

Reviews

Best Western Pontypool Metro Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

Reviews

10/10 Excellent

Gilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jacqueline

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Francis

Stayed 1 night in Jul 2025

10/10 Excellent

Willuam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay & welcoming reception area.

Lovely over night stay enroute to Porthcawl for the Golf. Smart hotel in good location. Breakfast available but with Greggs & McDonald’s next door had a few options. No air conditioning- so it it was a hot night not sure how the room would feel as if you opened window it was noisy from road but the room had a fan. Nice place to stopover or stay longer if exploring the area.
Stayed 1 night in Aug 2025

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . . I was very pleased The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!. The staff were lovely at checkin & breakfast. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Iona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

No air conditioning

No air conditioning even it said the hotel is air conditioned.
Stayed 1 night in Jul 2025

6/10 Okay

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ricky

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Not a place to stay when it's hot

The hotel room was comfortable and clean and I always appreciate having plenty of tea, coffee and milk. However, it was a very hot stay! The cleaning staff had left the window and curtains open on one of the hottest days and so it was like an oven in the room. The only air-con is in the lobby & there was a fan but all it did was move hot air around. I couldn't leave the window open at night because of its proximity to the main road. Regrettably not a great stay.
Stayed 1 night in Jul 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel good- breakfast not so good

All good except breakfast. Some foods run out and when requested was told there wasn't any more. It was a bit early for food to be running out.
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excellent staff
Stayed 1 night in Jul 2025

8/10 Good

John

Business traveller
Liked: Amenities
Wasn’t expecting much from a Best Western property, but this is the best one I’ve stayed at.
Stayed 1 night in Jul 2025

6/10 Okay

Sheoragh J

Liked: Staff & service
Disliked: Room comfort

room

Room was far too warm we did have a fan needs air con
Stayed 4 nights in Jul 2025

8/10 Good

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value for your money . Clean lovely property. It was great for us as we were travelling through the area ... gas and food super close
Stayed 1 night in Jul 2025

8/10 Good

Alun Owen

Stayed 1 night in Jun 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of litter and rubbish by KFC next to the hotel
Stayed 1 night in Jul 2025

8/10 Good

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Awesome staff. Very friendly. It would be nice to have a fridge and maybe a microwave. Will stay again
Stayed 11 nights in Jun 2025

8/10 Good

Gavin

Stayed 1 night in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Helpful staff, soft bed.
Stayed 1 night in Jul 2025

10/10 Excellent

Tasha

Stayed 3 nights in Jul 2025

8/10 Good

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025