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The Coal Exchange Hotel

Property class: 3.5

Photo gallery for The Coal Exchange Hotel

Restaurant
Reception
A bathtub with two glasses of champagne and a bottle of champagne.
A hotel room with two beds, a large mirror, and a window with curtains.
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Room service
  • Housekeeping
The current price is NZ$123
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a large mirror on the wall.

Standard Double Room

7.6 out of 10
Good
(15 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a large ornate mirror, a wall-mounted decorative piece, and a desk with a chair.

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(6 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

7.4 out of 10
Good
(6 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Room

King Room

King Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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Front of property

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About the area

Cardiff

At The Coal Exchange Hotel you'll be within steps of Cardiff Bay and Coal Exchange building. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. .Within a 30-minute walk of this 3.5-property class Butetown hotel, attractions include Utilita Arena Cardiff and Principality Stadium.

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Coal Exchange building - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
  • ‪PizzaExpress - ‬6 min walk
  • ‪The Dock - ‬5 min walk
  • ‪Coffee Mania - ‬4 min walk
  • ‪Yakitori1 - ‬5 min walk

About this property

The Coal Exchange Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The Angel Hotel
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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very good, 3,374 reviews
The price is NZ$123
includes taxes & fees
23 Aug - 24 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.50 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Coal Exchange Hotel?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 23 Aug 2026 start from NZ$123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Coal Exchange Hotel?

The closest beach to The Coal Exchange Hotel is Barry Island Beach (11.3 km).

Does The Coal Exchange Hotel serve breakfast?

Yeah, full brekkie is served on weekdays between 7:00 AM and 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Coal Exchange Hotel?

No, The Coal Exchange Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Coal Exchange Hotel?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from December 23 until December 26.

What time are check-in & check-out at The Coal Exchange Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Coal Exchange Hotel?

No, only service animals are allowed.

The Coal Exchange Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 926 reviews
Rating 8 - Good. 230 out of 926 reviews
Rating 6 - Okay. 117 out of 926 reviews
Rating 4 - Poor. 54 out of 926 reviews
Rating 2 - Terrible. 41 out of 926 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Well looked after by staff and great location for our plans
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and helped with our little ones. Room was clean and spacious.
Stayed 1 night in May 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Very good stayed many times
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sugnesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building, liked the cleanliness and promptness of staff to fix leak problem in the room. Nice breakfast. Lovely stay!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Gary

Liked: Staff & service, amenities
Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Kirsty

Liked: Staff & service
Disliked: Amenities
Very low quality breakfast. There was very basic continental options and the atmosphere of breakfast was grim. All tables were draped in black cloth. Looked like we were at a funeral.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
Dated scruffy furniture.No heating.Filthy kettle in room.No chef so no food on a week night.This room is advertised as a Luxury Penthouse Suite.Hav never been so dissapointed in a hotel.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Callum

Disliked: Property conditions & facilities
No towels in the room. Shower had one temp.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
There was mould in the bathroom, no parking
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

David

Liked: Staff & service
Good for a reasonably priced stay if you go midweek. Bathroom in my room was a bit odd, had a massive jacuzzi bath with a rainfall shower head over it, no shower curtain or screen.The shower head needed a thorough clean so who knows what state the jacuzzi jets would’ve been in. Seems a very odd choice for a hotel bathroom in a “4*” hotel. Felt a bit seedy motel like. Looking a bit worse for wear in places in what is a magnificent older building with some great features. There was an issue with the hot water for a few hours in the morning but was rectified in time to be able to get a hot shower, thankfully. Wouldn’t rush to return here, not terrible but distinctly average.
Stayed 1 night in May 2026
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Pamela

Great stay
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024