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El Claustro Hotel House

3.5 star property

Photo gallery for El Claustro Hotel House

Outdoor banquet area
Lobby sitting area
Interior entrance
Property entrance
Standard Apartment, 2 Bedrooms, Balcony

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Large Single Bed

Standard Single Room, 1 Large Single Bed

Standard Single Room, 1 Large Single Bed

  • 7 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony

  • 23 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cartagena

El Claustro Hotel House places you in the centre of Cartagena, within just a 15-minute stroll of popular places like Clock Tower and Cartagena de Indias Convention Center. Highlights at this Colonial hotel include free self-parking and a conference centre. .This hotel has free WiFi in public areas, a business centre and concierge services. Other amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of an airport shuttle. .Near this 3.5-property class Cartagena Walled City hotel, you'll find Bocagrande Beach.

What's nearby

  • Walls of Cartagena - 2 min walk - 0.2 km
  • Plaza Santo Domingo - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Bolivar Square - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪Los Tacos Del Gordo - ‬4 min walk
  • ‪Buena Vida - ‬3 min walk
  • ‪Espiritu Santo Restaurante - ‬3 min walk
  • ‪Mistura - ‬3 min walk
  • ‪Cafe La Manchuria - ‬3 min walk

About this property

El Claustro Hotel House

Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. A business centre and 3 meeting rooms are available. Event space at this hotel measures 0 square feet (0 square metres) and includes a conference centre. A terrace, multilingual staff, and a garden are also featured at El Claustro Hotel House. Limited free parking is available on a first-come, first-served basis.
  • 1 building
  • 15 guestrooms or units
  • 3 levels
  • Conference rooms
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
El Claustro Hotel House offers 15 air-conditioned accommodations with a safe and blackout curtains. 24-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

What is the cancellation policy at El Claustro Hotel House?

El Claustro Hotel House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at El Claustro Hotel House?

Yep, El Claustro Hotel House has a free self car park. Onsite parking is limited.

Are there any beaches close to El Claustro Hotel House?

The closest beach to El Claustro Hotel House is Bocagrande Beach (3.3 km).

Does El Claustro Hotel House serve breakfast?

You bet, continental breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at El Claustro Hotel House?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at El Claustro Hotel House?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at El Claustro Hotel House?

No, pets are not allowed.

El Claustro Hotel House Reviews

Reviews

6.8
Rating 10 - Excellent. 12 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 10 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice feeling to this place.

The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Great history and architecture

Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities

Small, noisy room but good air con and service

Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.

8/10 Good

wizzac

Liked: Cleanliness, staff & service, property conditions & facilities

Great location at a reasonable price

Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
Stayed 3 nights in Feb 2018

10/10 Excellent

Masa, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it!

I just got back from Cartagena yesterday and I just fell in love in the city itself and the hotel where we were staying at! If you want to stay in one of a kind type of place look no further because El Claustro is all you are looking for! It's walking distance from everything but still it's in a very quite area of Walled City. Luis and Victor who are working there are so nice and helpful! And the rest of the staff as well but those two are my favorite :-) Rooms are on a smaller side but it's not like you are going to Cartagena to sit in a room! And the hotel is so spacious with all the terraces and lobby area where you can get amazing coffee or buy something from their shop. I really can not wait to go back again! And Luis I really hope to see your movie in theaters soon :-) Gracias por todo Luis! Book this hotel and just enjoy in it's originality!
Stayed 7 nights in Feb 2018

6/10 Okay

rashad, new jersey

Liked: Staff & service
Disliked: Room comfort

in the center of everything

nice historic building and quiet .. my only issue was i couldnt get much sleep due to mosquitos biting me all night because the room windows do not close completly and no wifi but staff was friendly and helpful but if you need a budget place to stay in the center of the city its perfect.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful and well kept

Very nice - a little expensive but very good building and upkeep - the rooms are good condition but small as nuns quarters - it's a shame there is no original character in the rooms like the common areas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art hotel

Beautiful hotel in an excellent location. The cafe attached makes the best coffee I've had yet. The people are friendly and the room is very cute.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water, in need of renovations.

Perfect location although in need of upgrades. Very basic accommodation and breakfast. No hot water.

8/10 Good

Kobus van Zyl, Cape Town, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely experience despite a few problems

The hotel is in an old cloister and I had a double room (used to be one of the nun's cells), which was small but comfortable and with air conditioning. The biggest surprise was that there was not hot water. This may sound strange, but you don't really need hot water as it is so hot outside and the tap water is almost tepid - certainly not cold. The room didn't have a desk, which would have been useful, but there is clearly no room for one. The hotel has a few artist in residence that work in open areas and display their work throughout the hotel. There was piano in one of the display areas and some guests played it beautifully. The staff were very friendly and helpful. I enjoyed my stay as an authentic and unique experience. Definitely recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique hotel

Very nice boutique hotel in the hold town area of Cartagena.

8/10 Good

Linda, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Interesting stay!!!

This is an old building repurposed as a hotel. The rooms were small, especially the single. But the staff and elegant surroundings more than made up for the small room! The front desk people, Aiden, Jorge and Monika were outstanding and made every effort to be sure I was comfortable. I loved being right in the center of the historic area of Cartagena!

4/10 Poor

erdal, ATLANTA

Disliked: Property conditions & facilities, room comfort

I WOULDNT STAY THERE AGAIN

im going to start with how great it was . location was good its in old town also quiet neighborhood some great restaurants around it . hotel was A church there is still church inside also was a nun house. its kind a scary but it was an amazing all the architecture and all . its also an art gallery inside the hotel . i got a small room. i had to upgrade to double for extra $30 a night. THERE IS HOT WATER IN THIS PLACE INTERNET DISCONNECTING EVERY 20 SECONDS . ROOMS LITTLE FAR AWAY FROM RECEPTION . THEY TRIED TO CHARGE YOU FOR A GUEST EVEN I PAYED EXTRA FOR UPGRADE MY ROOM . I DIDN'T PAY FOR IT.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
i was for the dec 31st cartagena is one of the best city on the earth the place is amazing, inside a old convent with church, patio, plants, etc etc the only problem is the size of the room ; because was the room of the monk there's not space ! so ask the big room available ! by the way the guys are lovely and the place is in the heart of cartagena, little away from the chaos in a quiet zone