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El Claustro Hotel House

3.5 star property

Photo gallery for El Claustro Hotel House

Interior entrance
Lobby sitting area
Property grounds
Outdoor banquet area
Interior

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View map
Calle Estanco del Aguardiente No. 5-63, Centro Historico, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Single Room, 1 Large Single Bed

Standard Single Room, 1 Large Single Bed

Standard Single Room, 1 Large Single Bed

  • 7 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout curtains, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony

  • 23 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Cartagena

El Claustro Hotel House puts you in the heart of Cartagena, within steps of University of Cartagena and Teatro Heredia. Highlights at this Colonial hotel include free self-parking and a conference centre. .This hotel has free WiFi in public areas, a business centre and concierge services. Other amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 3.5-property class Cartagena Walled City hotel include Cartagena de Indias Convention Center and Bocagrande Beach.

What's nearby

  • Walls of Cartagena - 2 min walk - 0.2 km
  • Plaza Santo Domingo - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Bolivar Square - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 18 min drive

Restaurants

  • ‪Buena Vida - ‬3 min walk
  • ‪Espiritu Santo Restaurante - ‬3 min walk
  • ‪Mistura - ‬3 min walk
  • ‪Los Tacos Del Gordo - ‬4 min walk
  • ‪La Esquina del pan de Bono - ‬3 min walk

About this property

El Claustro Hotel House

Along with a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. A business centre and 3 meeting rooms are available. Event space at this hotel measures 0 square feet (0 square metres) and includes a conference centre. A terrace, multilingual staff, and a garden are also featured at El Claustro Hotel House. Limited free parking is available on a first-come, first-served basis.
  • 1 building
  • 15 guestrooms or units
  • 3 levels
  • Conference rooms
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • On-site shopping
  • Bellhop
El Claustro Hotel House offers 15 air-conditioned accommodations with a safe and blackout curtains. 24-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

What is the cancellation policy at El Claustro Hotel House?

El Claustro Hotel House offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at El Claustro Hotel House?

Yep, El Claustro Hotel House has a free self car park. Onsite parking is limited.

Are there any beaches close to El Claustro Hotel House?

The closest beach to El Claustro Hotel House is Marbella Beach (2.1 km).

Does El Claustro Hotel House serve breakfast?

You bet, continental breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at El Claustro Hotel House?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at El Claustro Hotel House?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at El Claustro Hotel House?

No, pets are not allowed.

El Claustro Hotel House Reviews

Reviews

6.8
Rating 10 - Excellent. 12 out of 64 reviews
Rating 8 - Good. 22 out of 64 reviews
Rating 6 - Okay. 13 out of 64 reviews
Rating 4 - Poor. 10 out of 64 reviews
Rating 2 - Terrible. 7 out of 64 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Winziges, schmutziges Zimmer in überteuertem Hotel

Das Gebäude indem sich das Hotel befindet ist wunderschön! Wenn man sich nicht viel im Zimmer aufhalten möchte und eher im Innenhof Platz nimmt, ist es ein toller Ort. Die Zimmer sind allerdings klein, eng und sehr bescheiden (ca. 8-9m2). Viel zu teuer für das was man bekommt. Die gute Nachricht: Es gibt eine Klimaanlage. Die schlechte: Dadurch dass das Zimmer so klein ist, bläst sie einem die ganze Nacht auf die Stirn. Unser Zimmer war noch dazu schmutzig und das Bettlaken war voller frischer, eingetrockneter Flecken. Die Struktur erinnerte an Yoghurt oder ähnliches... Nachdem wir das Bettlaken abgezogen hatten und es abends gegen ein frisches austauschen wollten, konnten wir niemanden finden. Der einzige Angestellte des Hotels schlief so fest, dass wir ihn nicht wecken konnten und so waren wir froh, dass wir zumindest einen Schlafsack mit hatten. Ich würde das Hotel nur im äußerstem Notfall und mit Hütten schlafsäcken im Gepäck empfehlen. (Also eher nicht.)
Stayed 1 night in Dec 2019
Verified

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019
Verified

4/10 Poor

Winston

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me gusto fue el edificio antiguo sus jardines. Buena atencion de todos los empleados., especialmente la senora encargada de los desayunos y del aseo del cuarto su nombre es Omilda muy profesional y responsable. Lo unico que no nos gusto fue que necesitan instalar un ascensor para la comodida del hotel y sus huespedes.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo esta estupendo, lo unico es que los cuartos son muy chicos
Stayed 3 nights in May 2019
Verified

6/10 Okay

Verified traveller

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019
Verified

4/10 Poor

Luis F

Disliked: Property conditions & facilities, room comfort
La realidad, esperaba mas del hotel, la habitación además de pequeña, mal presentada en las paredes. No me gustó.
Stayed 1 night in May 2019
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice feeling to this place.

The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está super bonito, en el mero centro histórico asi que pueden salir a pasear y regresar a todo momento. El personal muy amable. Nada mas tomen en cuenta que las habitaciones estan muuuuy pequeñas y no hay ni dónde poner la maleta. El internet casi no llegaba al cuarto y no hay agua caliente (aunque es una ciudad con muuucho calor y casi no es necesaria). De resto, un ambiente muy agradable
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Yolande

Liked: Staff & service
Chambre trop petite. Immeuble historique soumis à réglementation sévère. Beaucoup d'événements y ont lieu: théâtre, vernissage etc., dégustation de café. Mais chambre vraiment très petite. Entretien général de l'immeuble laisse à désirer. Très bien situé.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Interesting place, excellent location, room very uncomfortable
Stayed 4 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Interesting building (old convent) and the staff was very nice. A bit noisy at night due to students around. The room was clean but tiny - barely squeezed between bed and door. But the main issue: NO HOT WATER. It's very hard to wash your hair in room-temperature water..
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bien ubicado. Seguro. Muy pequeño el cuarto. Cuenta con aire acondicionado. Sin agua caliente pero no hizo falta. El agua no sale tan fría
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

felipe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy mala la habitación pequeña vieja,las paredes sucias el baño super pequeño, la cama no era cama si no una base cama, la cortina se me cayo, en fin nada que ver con lo que se ve en las fotos, afortunadamente era solo una noche
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Jana

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel com excelente localização.

Embora tenha uma excelente localização o hotel não dispõe de recursos que promova a segurança dos hóspedes pois, além de hotel funciona como galeria de arte, espaço para eventos e tem um Café bar no local. É possível assistir o entra e sai de pessoas a todo momento. Segurança zero!!! Na terceira noite houve uma festa de casamento...sem chances de dormir antes das 2:00H AM. O hotel é um antigo convento do século passado, a estrutura original é mantida, não tem elevador, e não dispõe de gerador de energia. As duas primeiras noites foram traumáticas. Na primeira noite 22/06 cheganos após as 23H depois de uma viagem exauta e não tinha energia no hotel. Para piorar a situação estava uma temperatura de 34 graus!!! A situação da energia se estendeu por mais um dia. Foi bastante desconfortável duas noites sem energia. O café da manhã é oferecido numa bandeja, cardápio único, você não temo direito de escolher o que vai comer!
Stayed 9 nights in Jun 2018
Verified

4/10 Poor

Gi

Disliked: Cleanliness, property conditions & facilities, room comfort

A única coisa legal: o Hotel é bem localizado.

Infelizmente o site mostra fotografias que não correspondem à realidade do hotel. Considero Barulhento e pouco seguro por se tratar de um velho prédio onde funciona museu, café, local de eventos e universidade tudo no mesmo local, portanto qualquer pessoa pode entrar e ninguém vê ou é abordado. Logo que chegamos na madrugada tivemos que subir 4 lances de escada para chegar ao quarto, faltou energia e o hotel não possui gerador. Dormimos num calor infernal por dois dias seguidos, sem falar que fomos colocados em quartos próximos ao reino dos pássaros do local onde acordamos às 4:30 da manhã com a sinfonia estridente deles. Só trocamos de quarto após reclamações. Pelo valor pago achei que seria custo beneficio! Esse hotel deve estar na classificação 2 estrelas.
Stayed 9 nights in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Great history and architecture

Old city charm that's in the walls and close to everything.
Stayed 5 nights in Jun 2018
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities

Small, noisy room but good air con and service

Really lovely setting, but the building doubles up as a gig venue - so there was a really loud rock gig on when we arrived, and it's a college during the week so no lie-ins as it gets noisy! The room was tiny - bed against the wall and not much space at the other side - so with 2 big bags it was difficult to move around. Having said that, we were out in the daytimes, and breakfast is lovely with great service. The rooms have air con, which is a godsend, and good WiFi.
Verified

8/10 Good

Meli

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel muy pintoresco

Muy lindo hotel. La ubicación es muy buena (a pocas cuadras de la plaza principal de la ciudad amurallada). El personal es muy amable. En la planta baja funciona un pequeño museo con exposiciones interesantes. También hay un patio central muy lindo para sentarse y un café si querés tomar o comer algo. Fuimos dos personas y estuvimos dos veces en el hotel. La primera vez en una suite muy cómoda y amplia, con 2 camas matrimoniales. La segunda vez estuvimos en una habitación común, con una sóla cama matrimonial. Las habitaciones comunes son bastante chicas (hay lugar para la cama y para meter dos valijas, pero no mucho más), pero como no pasábamos tanto tiempo dentro de la habitación tampoco fue muy terrible. Afuera también hay unos sillones muy lindos y una terraza si se quiere ir a leer o a conversar fuera de la habitación. El wifi funciona bien.
Stayed 4 nights in Mar 2018
Verified

8/10 Good

wizzac

Liked: Cleanliness, staff & service, property conditions & facilities

Great location at a reasonable price

Convenient for exploring the city. Rooms are small but fine if you are out most of the time.
Stayed 3 nights in Feb 2018

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