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NH Cartagena Urban Royal

3.5 star property

Photo gallery for NH Cartagena Urban Royal

Outdoor pool
Outdoor pool
Exterior
Daily buffet breakfast for a fee
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$202
10 June - 11 June

Explore the area

View map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(15 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View)

Premium bedding, minibar, in-room safe, desk

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View, Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Cartagena

NH Cartagena Urban Royal puts you in the heart of Cartagena, steps from Clock Tower and within a 15-minute stroll of Cartagena de Indias Convention Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Added amenities include laundry facilities, a 24-hour front desk and free newspapers in the lobby. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of airport drop-off service. .Near this 3.5-property class Cartagena Walled City hotel, you'll find Bocagrande Beach.

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • San Pedro Claver Church and Convent - 5 min walk - 0.4 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Donde Fidel - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪Barra 7 - ‬1 min walk
  • ‪Amaretto - ‬1 min walk

About this property

NH Cartagena Urban Royal

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 6 levels
  • Built in 2011
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hotel Voilá Centro Histórico
Cartagena Walled City
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.6 out of 5, Wonderful, 804 reviews
The price is NZ$230
27 May - 28 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; USD 23 to 25 for adults and USD 23 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 110000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 23 to 25 for adults and USD 23 to 25 for children
  • Airport shuttle fee: USD 87000 per vehicle (maximum occupancy 4)
  • Pet fee: USD 110000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reloj Royal

Reloj Urban

Royal Reloj

Urban Royal Puerta Reloj

Urban Royal Puerta Reloj Cartagena

Urban Royal Puerta Reloj Hotel

Urban Royal Puerta Reloj Hotel Cartagena

NH Cartagena Urban Royal Hotel

Urban Royal Hotel

NH Cartagena Urban Royal

Urban Royal

NH Cartagena Urban Royal Hotel

NH Cartagena Urban Royal Cartagena

NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

What is the cancellation policy at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 10 Jun 2026 start from NZ$202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to NH Cartagena Urban Royal?

Yep, NH Cartagena Urban Royal is a short 19-minute walk from Bocagrande Beach. Fun beach activities include snorkelling and windsurfing.

Does NH Cartagena Urban Royal have a pool?

NH Cartagena Urban Royal has an outdoor pool.

What makes NH Cartagena Urban Royal a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at NH Cartagena Urban Royal.

Does NH Cartagena Urban Royal serve breakfast?

Yeah, buffet brekkie is offered on weekdays between 6:30 AM and 10:00 AM and weekends between 6:30 AM and noon.

Is there a free airport shuttle available at NH Cartagena Urban Royal?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Cartagena Urban Royal?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Cartagena Urban Royal?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Cartagena Urban Royal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 253 out of 552 reviews
Rating 8 - Good. 162 out of 552 reviews
Rating 6 - Okay. 77 out of 552 reviews
Rating 4 - Poor. 32 out of 552 reviews
Rating 2 - Terrible. 28 out of 552 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Great position in the main square Rooftop pool small but great on a hot day Nice breakfast
Stayed 6 nights in Feb 2026

8/10 Good

consuelo

Travelled with family
Liked: Amenities
Staff was very friendly and helpful. It is on the historic side, so rooms are a bit small and have a musty smell. Other than that they were comfortable. And hotel situated right next to the main plaza, so you can enjoy the scenery from the balcony or the pool on the roof.
Stayed 3 nights in Feb 2026

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent. I can't wait until my next visit
Stayed 6 nights in Feb 2026

10/10 Excellent

Gloria

Stayed 4 nights in Jan 2026

10/10 Excellent

Alaa

Stayed 3 nights in Jan 2026

10/10 Excellent

John

Stayed 3 nights in Dec 2025

10/10 Excellent

Sergey

Stayed 3 nights in Dec 2025

10/10 Excellent

Delroy

Stayed 4 nights in Dec 2025

10/10 Excellent

MATTHEW LYNN, SARASOTA

The room was to l
Stayed 3 nights in Dec 2025

10/10 Excellent

Amit

Stayed 4 nights in Dec 2025

6/10 Okay

K

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location perfect but not with an event on the square! If you have allergies like me request mold free room or check reviews. Remaining was perfect breakfast/service/housekeeping
Stayed 3 nights in Nov 2025

8/10 Good

Kenneth

Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Stayed 4 nights in Nov 2025

6/10 Okay

Gilliard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was Ok
Stayed 4 nights in Nov 2025

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness
Great location
Stayed 4 nights in Nov 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love the hotel, staff very friendly, location the best, right in the middle of everything!!! Night clubs restaurants… highly recommended. Restaurant buffet food amazing !!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Marjorie

Business traveller
Liked: Staff & service
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Reginald

Stayed 4 nights in Oct 2025

6/10 Okay

KEITH

Travelled with group
Liked: Staff & service
I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thidawan

Stayed 1 night in Aug 2025

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025