2/10 Terrible
Dale
Travelled with partner
28 Jun 2025
The visit started off with no tv remote. The ironing board was a cheap portable tabletop ironing board. The closet only had a lower bar making it impossible to hang anything more than tops. On top of that, the iron leaked water and never got hot. After the 3rd attempt by housekeeping to find an iron that worked, when she tried it out on my new pants for the evening event and she burned them. Ruined a brand new pair of pants. She offered a sincere apology a long with stating that the hotel should reimburse the cost.
In checkout, when mentioned to the staff about the inconveniences, the hey blamed Travelocity for the room selection; said it was “an assessable” type room booking. In addition, they were only apologetic about the ruined pants. Told me, if I had booked directly with the hotel…and that I should contact Travelocity with my complaints.
Dale
Stayed 1 night in Jun 2025