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Refugio Pullao

2.5 star property

Photo gallery for Refugio Pullao

Property entrance
Comfort Quadruple Room, 1 Bedroom, Non Smoking
Café
Lobby
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • Kitchen
The current price is NZ$254
2 July - 3 July

Explore the area

View map
Quilquico Bajo s/n, Castro, Los Lagos Region, 5700000
  • Place, Tongoy Beach
    ‪12 min drive‬
  • Place, Yutuy Beach
    ‪15 min drive‬
  • Place, Parque Alto Muro Aventura
    ‪19 min drive‬
  • Airport, Dalcahue (MHC-Mocopulli)
    ‪28 min drive‬

Room options

View all photos for Room

A wooden-paneled room with a bed, two nightstands, and a window.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A wooden cabin with two beds, a bench, and a small table.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Comfort Quadruple Room, 1 Bedroom, Non Smoking

Comfort Quadruple Room, 1 Bedroom, Non Smoking

Comfort Quadruple Room, 1 Bedroom, Non Smoking

  • Sea view
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Trundle Bed OR 2 Large Single Beds and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room, 1 Bedroom, Non Smoking

Comfort Double or Twin Room, 1 Bedroom, Non Smoking

Comfort Double or Twin Room, 1 Bedroom, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Panoramic Cottage

Panoramic Cottage | Garden view

Panoramic Cottage

  • Sea view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

About the area

Castro

At Refugio Pullao, you'll be 7 km (4.3 mi) from Tongoy Beach and 10.7 km (6.7 mi) from Yutuy Beach. Highlights at this beach hotel include free self-parking, Access to hot tub and in-room kitchens. .This hotel offers free WiFi in public areas, a terrace and a garden. Additionally, you'll find a coffee shop/cafe, barbecues and tour/ticket assistance. There's also the convenience of an airport shuttle. .Sights within a 20-minute drive of this Castro hotel include Nuestra Senora de los Dolores Church and Parque Alto Muro Aventura.

What's nearby

  • Tongoy Beach - 12 min drive - 7.4 km
  • Yutuy Beach - 15 min drive - 13.0 km
  • Nuestra Senora de los Dolores Church - 18 min drive - 16.4 km
  • Parque Alto Muro Aventura - 19 min drive - 16.0 km
  • Palafitos de Castro - 26 min drive - 17.8 km

Getting around

  • Dalcahue (MHC-Mocopulli) - 42 min drive

Restaurants

  • ‪Travesia Restaurant - ‬26 min drive
  • ‪Amukan Cocina Gourmet - ‬25 min drive
  • ‪Restaurant Palafito El Curanto - ‬26 min drive
  • ‪Café Bauda - ‬24 min drive
  • ‪El Mercadito - ‬24 min drive

About this property

Refugio Pullao

There's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A hot tub, a terrace, and barbecue grills are also featured at Refugio Pullao. Free self parking is available.

Smoking is allowed in designated areas at this Castro hotel.

  • 6 guestrooms or units
  • Front desk (limited hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Fireplace in lobby
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Refugio Pullao offers 6 air-conditioned accommodations with complimentary bottles of water and a hairdryer. Beds feature premium bedding. Kitchens offer full-sized fridge/freezers, kitchenware and utensils and dishwashers.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Castro hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Design Suite, Bay View | Beach/ocean view
ALMA CHILOTA
Castro
  • Breakfast included
  • Free Wi-Fi
  • Laundry room
  • Housekeeping
4.8 out of 5, Exceptional, 15 reviews
The price is NZ$181
29 June - 30 June
ALMA CHILOTA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Bicycles
  • Horseback riding/rentals
  • Hot tub

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 25 steps to reach entrance
  • Front entrance ramp
  • Grab bar in shower
  • Handrails in stairways
  • Hardwood flooring in room
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Oven
  • Toaster oven

More

  • Air conditioning
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 20-per cent of room rate for check-in between 9:00 PM and 1:30 AM
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Refugio Pullao

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30.00 per vehicle (one-way)
  • Late check-in fee: 20 per cent of room rate for check-in between 9:00 PM and 1:30 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Refugio Pullao Hotel Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel Castro

Frequently asked questions

Is parking available at Refugio Pullao?

Yep, Refugio Pullao has a free self car park.

How much does it cost to stay at Refugio Pullao?

As of 28 Jun 2026, prices found for a 1-night stay for 2 adults at Refugio Pullao on 2 Jul 2026 start from NZ$254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Refugio Pullao?

The closest beach to Refugio Pullao is Tongoy Beach (4.3 km).

What makes Refugio Pullao a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Refugio Pullao.

Is Refugio Pullao family-friendly?

You bet! With amenities such as a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Refugio Pullao is a hit with families.

Is there a free airport shuttle available at Refugio Pullao?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Refugio Pullao?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Refugio Pullao?

No, pets and service animals are not allowed.

Refugio Pullao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 12 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 0 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 1 out of 14 reviews

10/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Great room and staff and a good location. The breakfasts were quite plentiful and good food. The only problem is we wish the horseback riding and sailing were available.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxing place

We had a wonderful time. The staff go out of their way to make sure everyone enjoys their stay.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Refugio was an absolute highlight of our trip. From the personal welcome, gorgeous view, peaceful location, delicious food, and incredible birdwatching, we loved every minute of our time. We did not want to leave! This is a very special place--every detail was amazing.
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Just very remote, not really in Castro. A little hard to find initially ( get good directions from staff) Expedia doesn’t have exact location . Staff wonderful. Food delicious. Wish we had spent more time
Verified

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities
Wunderbares Hotel an einem magischen Ort.
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

cristian

Liked: Cleanliness
Disliked: Staff & service
buenas habitaciones , buen bath , el personal con muy poca experiencia.muy rígido trataron de imponer horarios de llagada cuando mi reserva estaba garantizada.en ninguna parte dice que tengo que llegar antes de alguna hora. insistieron mucho por teléfono y no advierten a clientes que todos los caminos eran en arreglo y demora mas la llegada. se muestran molestos y se hacen la víctima
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Excelente lugar, comoda cabaña, rico desayuno, delicioso almuerzo
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and service!
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury while still being outside the bubble

Amalia, Carlos and Julian have created a wonderful, off the beaten path refuge. You know it’s sited well. It’s on the same cove as Tiarra. See authentic Chiloé in person, not in a bubble.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location; although very remote -and thankfully the signage on the partial dirt road allowed us to get there easily during the day. It is very peaceful! The design of the 6 rooms unique. The property showcased the volcano and lake well. The staff was very pleasant!
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, quiza una critica constructiva seria que tengan una cafetera en la habitacion.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Michael

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019