Kempinski Hotels & Resorts - accommodation in Changsha
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Kempinski Hotels & Resorts Accommodation in Changsha
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Wotif Verified Review
4 / 5
整体还算OK。作为长沙地区老牌一梯队酒店整体维护得很好。因为在高楼层所以大部分房间的视野都很开阔，浴室的设计很优秀，整体淋浴的体验也很棒，酒店的插电口适配大多数主流国家的电器使用。服务上，考虑到我们的时差问题，酒店也视房态为我们延迟了两个小时的退房。但是还是可以从一些细节上感受到酒店的年代感（甚至说是有提升空间的地方），例如床头柜靠墙的区域已经老化开裂（甚至掉屑掉渣），部分木质抽屉并不方便拉开。浴室带的立式小梳妆镜已经严重松晃动，浴室能闻到出租房会出现的下水道味，淋浴区地板的一些引水凹槽处清洁不是很彻底有些湿滑，客房卧室的地毯上可见一块很大的油渍/吐渍，以及浴室电动拉帘的指引按钮装反了，这些配件的老化或者细节问题其实会很大程度上影响酒店的整体质感（再搭配上药感很强的客房香氛会更突出酒店陈旧老化的感觉，这同样也会影响体验）。与设施相比，酒店的服务有更大的提升空间，例如以下一些细节：1.在我们办理入住时，负责帮助携带行李的工作人员可以先将行李暂时收归到礼宾部，或是将行李放置在视野范围内并告知我们，而不是默默将行李箱放置在我们身后遍匆匆离开了，这样我们不知道是要自己将行李拉上楼还是要把行李留在这个公共场所。2. 关于食品外卖配送上楼这一条相关政策酒店可以在入住时与房客交代好并且主动询问是否签署免责协议，而不是在外卖已经被配送到酒店，外卖员将商品交给礼宾部时才告知食品外卖出于食品安全考虑礼宾部不配送上楼，需要额外签署免责协议。不论是临时签署协议或是抽出身下楼自取，对于房客来说都造 成了或大或小的不方便甚至行程耽误。整体来说这次的住店整体顺利，体验良好。
A verified traveller stayed at Grand Hyatt Changsha
Posted 3 days ago
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- United Newark Liberty Intl. Airport (EWR) to Changsha (CSX) flights
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