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Caldera Creta Paradise

Property class: 4

Photo gallery for Caldera Creta Paradise

A pool area with lounge chairs and umbrellas, a wooden bridge, and palm trees.
An outdoor seating area with tables and chairs, a bar, and a view of the sea.
A hotel room with a wooden ceiling, a bed with white linens, a sofa, a desk with a chair, and a view of the outdoors through a large window.
A spacious lobby with a large sectional sofa, a glass railing, and a modern chandelier.
A beach with rows of sun umbrellas and lounge chairs, a clear sky, and a calm sea.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$191
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
Parodos, PEO Kissamou, Platanias, Crete, 730 14
  • Place, Gerani Beach
    ‪3 min walk‬
  • Place, Platanias Beach
    ‪17 min walk‬
  • Place, Golfland
    ‪4 min drive‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪35 min drive‬

Room options

View all photos for Double Room Garden View

A hotel room with a bed, a desk, a chair, a mirror, and a wardrobe.

Double Room Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room Garden View

A hotel room with a bed, a sofa, a dining table, and a view of the outdoors.

Family Room Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Family Suite Garden View Bungalows

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Family Suite Garden View Bungalows

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Family Suite Sharing Pool Garden View Bungalows

A patio area with a pool, outdoor seating, and a view of the surrounding greenery and buildings.

Family Suite Sharing Pool Garden View Bungalows

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Family Room Garden View Sharing Pool

A hotel lobby with a sofa, a woven bag, and a bed in the background.

Family Room Garden View Sharing Pool

8.0 out of 10
Very good
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Double Room Swim Up Garden View

A pool area with lounge chairs, a covered seating area, and a staircase leading to an upper level.

Double Room Swim Up Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Economy Room

A hotel room with a large bed, two bedside tables, a wooden headboard, and a nightstand with a phone and book.

Economy Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Private Pool

A poolside area with a hat, a drink, and a book on a ledge.

Executive Suite, 1 Bedroom, Private Pool

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Double Room with Outdoor Spa Hydromassage

A hotel room with a wooden ceiling, a bed with white linens, a sofa, a desk with a chair, and a view of the outdoors through a large window.

Deluxe Double Room with Outdoor Spa Hydromassage

  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Assigned On Arrival

A patio with two chairs and a table, a wooden lattice wall, and a view of a pool and greenery.

Room Assigned On Arrival

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Platanias

A family-friendly stay in Platanias awaits you at Caldera Creta Paradise. Within a 5-minute stroll you'll find Gerani Beach and Platanias Beach within a 15-minute walk. Highlights at this resort include 2 outdoor swimming pools, a full-service spa and a water park. .A day of pampering at Evridiki Spa can include massages, body wraps and mani/pedis. The buffet restaurant, Artemis Main Restaurant, is open for breakfast, lunch and dinner. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool, kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4-property class Platanias resort include Agia Marina Beach and Kalamaki Beach.
View more Resorts in PlataniasOpens in a new window

What's nearby

  • Gerani Beach - 3 min walk - 0.3 km
  • Platanias Beach - 17 min walk - 1.5 km
  • Golfland - 4 min drive - 4.2 km
  • Agia Marina Beach - 6 min drive - 7.2 km
  • Nea Chora Beach - 14 min drive - 16.0 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 38 min drive

Restaurants

  • ‪Cool Cafe - ‬2 min drive
  • ‪Grapevine - ‬2 min drive
  • ‪Μύλος του Κερατά - ‬2 min drive
  • ‪Solimar Restaurant - ‬2 min drive
  • ‪Η Δροσιά - ‬2 min drive

About this property

Caldera Creta Paradise

Some rates at Caldera Creta Paradise are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Caldera Creta Paradise, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Caldera Creta Paradise. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Platanias resort.

  • 285 guestrooms or units
  • 3 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Caldera Creta Paradise offers 285 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a bath and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Evridiki Spa has 1 treatment room. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Artemis Main Restaurant
  • La Pappardella a la carte

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Tennis
  • Water park

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1125062

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 10:00 AM to 6:00 PM

Frequently asked questions

What is the cancellation policy at Caldera Creta Paradise?

Caldera Creta Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Caldera Creta Paradise?

As of 15 Nov 2026, prices found for a 1-night stay for 2 adults at Caldera Creta Paradise on 17 Nov 2026 start from NZ$191, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Caldera Creta Paradise?

Yep, Caldera Creta Paradise has a free self car park.

Are there any beaches close to Caldera Creta Paradise?

Yep, Caldera Creta Paradise is a short 13-minute walk from Platanias Beach. Fun beach activities include volleyball.

Is there a spa on site at Caldera Creta Paradise?

Yep, Evridiki Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Caldera Creta Paradise have a pool?

Caldera Creta Paradise has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from May to October).

Is Caldera Creta Paradise family-friendly?

You bet! With amenities such as a children's pool, an arcade and a water park, it's no surprise that Caldera Creta Paradise is a hit with families.

Does Caldera Creta Paradise serve breakfast?

Sure does, free buffet brekkie is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Caldera Creta Paradise?

No, Caldera Creta Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Caldera Creta Paradise?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Caldera Creta Paradise?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Caldera Creta Paradise?

No, pets are not allowed.

Caldera Creta Paradise Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 12 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caldera Crete paradise was absolutely fabulous, very clean and staff were helpful and very friendly,the food was very good every evening was a different theme and so much to choose from every day. We had a fantastic time but we weren't ready to leave the place so we will return hopefully very soon.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and grounds. Staff friendly and accommodating. Food outstanding.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Enjoyed our stay at Atlantica Creta Paradise in Chania. Especially the hospitality of all the staff. The front office team of Dimitris, Nikos & Olga were super attentive and helpful.
Stayed 2 nights in May 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, great staff, but the food was poor. We found certain nights of the ‘themed’ food were inedible, so ate out on five of our ten nights. It was the only negative to the hotel, but a pretty big one considering we paid for all inclusive.
Stayed 10 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort! Nice staff, great rooms, nice pools. The food was excellent! The only thing we noticed were the ants. Many ants, and also in our room.
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great all-inclusive

Stayed for a week in September-October. Good solid breakfast, and plenty if restaurants ro choose feom in the neighborhood. Beach access with dedicated shades and sunbeds. Swimup pool convenient but not heated - colder than the ocean.
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff! They welcomed us with smoothies and refreshing towels at the reception - totally loved it! We liked our swim up, food was good, we managed to get sunbeds by the pool even after breakfast time and it was easy to access buses to Chania. The evening programme wasn’t for us: music, clowns/magic…
Stayed 5 nights in Jun 2025
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
The hotel is nice but to may noise from children and the keep housing, everyday I jumped the bed due the high noise in the corridors from children and the guys responsible to the clenan. Is a good place if you have children, not good to rest and relax
Stayed 4 nights in Jun 2023
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, unfortunately nothing we wanted. According to hotels website it was close to old port. That was not the case. It was 18 miles away!! If you are a family with children wonderful, but not for us.
Stayed 8 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The place was lovely. Most guests purchase some sort of all-inclusive package for the family and don’t leave the property for anything. That is too bad since there is too much nearby. The hotel was lovely but our air conditioning failed the last night and no one had expertise to fix it. So that was very unpleasant.
Stayed 4 nights in Jun 2023
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service
The jacuzzi was not clean. There were no shower gel and shampoo in the room. Staff at reception was impatient and did not explain all of the things to us.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 5 nights at this hotel and when arriving we were surprisingly upgraded to a bigger room with a shared swimming pool and a huge terrace with our own sun beds. Very quiet at the end of the corridor. The facility closest to the beach feels modern and clean. The rooms (at least ours) was aged and a bit outdated. Yes it was satisfactory clean. We chose All inclusive and the variety and themes were really good. Lots of gluten free options, and also the kitchen could make other dishes upon request. We didn’t use the pool area since we had our own, but it was quite small and guests took beds way before opening. The private beach with umbrellas was nice, but the waves were too high to safely swim but the beach guards were good at monitoring and looking out for the guests.
Stayed 5 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es excelente, la comida lo es aún más y la playa muy buena. Disfrutamos el parque de juegos. Lo único que crítico es que llegué 21 y 30 y no había nadie para ayudar con el equipaje y tenía que subir escaleras
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Bodde 7 netter, varslet om at aircondition ikke virket mere en 1 time av gangen, de sendte da en person for å fikse dette, fikk ikke ordnet det å da han skulle komme morgenen etter, så aldri noe til han før det samme skjedde 3 dager på rad. Ba om kompensasjon for å ikke ha tilstrekkelig aircondition de 3 siste dagene av vårt opphold, fikk beskjed om at det var ikke mulig!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STUPENDA LA CAMERA CON PISCINA PRIVATA CONDIVISA, SILENZIOSA, FRESCA DAVVERO BELLISSIMA COLAZIONE SUPER CON UN SACCO DI SCELTA TUTTO OTTIMO
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genel olarak beklentimizi karşıladı.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotellet ligger ned til stranden og har flere pools fordelt rundt omkring, hvilket fungerede rigtig godt og gjorde dagene mindre ensformige. Vi havde valgt all inclusive, hvilket var fint, fordi vi havde fået det billigt. Ellers havde jeg ikke valgt det. Vær desuden opmærksom på at værelserne er meget dårligt lydisoleret, så risikoen for larm både morgen og aften er stor, da al lyd går direkte igennem døren.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Mauvais acoustique entre les chambres très bruyant avec tous les enfants qui pleure
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Dejligt hotel men alt for mange regler

Dejligt hotel men alt for mange regler. Deres service niveau er ikke speciel god, rigtig ærgerlig for hotellet er virkelig lækker. Har været her før og denne gang skuffet over deres service niveau
Stayed 10 nights in Jun 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Städningen var bristfällig och dålig. Checkin tog en otroligt lång tid.
Stayed 7 nights in May 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service

We hadden de beste kamer met jacuzzi geboekt. Maar deze lekte aan alle kanten, er zaten veel mieren. We hebben sommige dingen zoals kamer schoonmaken Er zou dagelijks house cleaning zijn en 1x in de 2 of 3 dagen beddengoed. En het bed is maar 1x in de 6 dagen verschoond (na de eerste keer slapen, daarna niet meer) Toen hebben we dit ook 2 keer aangegeven (gebeld en bij de balie) en toen kwamen ze dit de volgende dag doen en waren na 5 minuten al weer uit de kamer. Dit was ook te zien want het was nog steeds niet goed schoon. Ook viel het ons op dat ze bij het verwisselen van de handdoeken, de handdoeken die wij op de grond hadden gelegd, dezelfde hadden teruggelegd maar wel opgevouwen. Dus vieze handdoeken. We zijn een aantal keer naar de balie gelopen en ze waren aardig, maar er werd eigenlijk weinig actie ondernomen. Want we vroegen ook op de eerste dag of de kamer kon worden omgeboekt en dit zouden ze de volgende dag in de ochtend laten weten door te bellen, maar ook dat hadden ze niet gedaan. Ook jacuzzi 2 keer aangegeven dat deze niet goed werkte (voor de jacuzzi betaalden we een stuk meer omdat we deze graag wilden hebben) en hebben ze ook niks mee gedaan. Ook was de bar bij het zwembad niet open en wij zaten best afgelegen, dit was ons niet verteld dus we moesten steeds ver lopen. Pas de laatste dag toen wij weggingen, ging deze bar open. Ook waren er bij ons in de buurt werkzaamheden van een zwembad, waardoor wij ‘s ochtends al vroeg wakker werden van de herrie.
Stayed 5 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Die Einrichtung ist gut und das Personal sehr hilfsbereit und freundlich. Die Zimmer sind ok. Die Betten waren für uns etwas zu weich. Das Hotel ist stark auf All Inclusive ausgelegt. Die meisten AI Gäste bleiben an den Pools, in der Nähe AI Bars, denn am Strand gibt es nur eine Bar gegen Bezahlung. Für uns positiv, dafür waren mehr Liegen am Strand frei. Die Bars vom Hotel öffnen erst um 10.00 Uhr und der Kaffee aus dem Frühstücksbuffet ist nicht wirklich genießbar. Für B&B bucher ist ein Mietauto zu empfehlen, wenn man in guten Restaurants essen möchte. Insgesamt waren wir mit dem Aufenthalt zufrieden und wir können das Hotel weiterempfehlen.
Stayed 7 nights in Jul 2024
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

Fint men otrevligt

Fint hotell, men personalen saknar helt service-tänk och anpassningsförmåga. Hotellet har så många regler att det mer känns som ett strikt sommarkollo. Personalen verkar heller inte ha något emot att säga nej även till dom mest enkla förfrågningarna. Ett hånfullt leende bjöd dom dock gärna på i receptionen när dom märkte hur frustrerad man blev över hur lite hjälpsamma dom var. En gång gav dom varandra till och med High Five’s efter att ha nekat oss att ta emot ett par nycklar som skulle hämtas en timma senare av en bekant. När städerskan första dagen hade tagit och slängt en hel orökt cigarr från vår balkong, rykte bara receptionisten på axlarna, log och sa ”What can I do about it?”. Man får enbart ett nyckelkort per rum, även om man är fyra som bor i rummet. Det gick inte att checka ut kl 12 istället för kl 11. Det gick inte att få en ny badhandduk om du inte var där på morgonen, även om dom hade flera kvar. Det är inte lov att bada i poolen innan klockan 10 eller efter klockan 18, så morgon och kvällsdopp är bara att glömma. Huvudbaren öppnar inte förens 18:30, dryckesdispensrarna var ständigt ur funktion, dom unga killarna i baren var mer upptagna av att tuffa sig inför varandra än att ge bra service mm mm. Flera av gästerna vi pratade med upplevde det samma som vi. Bortsett från den slängda cigarren var städerskan den som gjorde det bästa jobbet på hela anläggningen. Så ett fint och fräscht hotell, men inget för dig som vill ha ett trevligt och hjälpsamt bemötande.
Stayed 9 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
Läskmaskinen var konstant trasig och det var omöjligt att få solstolar efter kl 8.00
Stayed 7 nights in Jul 2024