Barcelo - accommodation in Charco del Palo

Stayed for two nights in a twin room with a balcony. Overall experience was very positive with a friendly and accommodating welcome at reception. Room was functional and clean with a personal safe and small refrigerator included. There was some spots that cleaning missed in the bathroom around the shower but otherwise no complaints on cleanliness. The balcony itself did not have a view of the beach however it was pleasant to sit at in the evening. If you don't mind the usual bustle of the city and the view being more the opposite building than the beach the balcony is worth it. A buffet style breakfast was included in our stay which we took advantage of both days. Selection of fruit, hot and cold options were available along with some cereals and pastries. Hot options were different on each day, with some unusual options such as onion rings and chicken nuggets one of the days, alongside the usual fried eggs and baked beans. Overall the breakfast was good with fresh pastries and bread. A coffee maker is available as well as fruit juices. The pool and sun bathing area is located on the top floor, with an observation area overlooking the beach and ocean and pool bar. The pool is deep and clean but being high up on windy days may be inaccessible and unpleasant to lounge around at for long. The location is right on the beach with a number of restaurants and bars in walking distance. Bus station is about a ten minute walk away. If you saying in Arrecife I would recommend it.

The room was not cleaned properly, as there was stuff on the floor and even in the balcony. I do feel it depends on who was cleaning it, as they did the room late. The bathroom was clean well and the bedsheets were shabby but clean andnbath towel were fine. The air conditioning was rubbish to start of with and had to complain twice, but eventually after the third dayit was sorted. But still could have had more power coming through system. But was told there was a issue in that block which was block 2. The lifts weren't on so we had to climb to the second floor which wasn't pleasaThe staff were very helpful and friendly at reception although I found the older ones a bit miserable when asking a simple question. The restaurant had a lot of food but it felt like it was the same dishes everyday but just cook differently and at times cold. Loved the salad and collection of cakes and fruit. The pool restaurant was petty much the same. But always access to drink thoughout the day. The swimming pool was very big and quiet at times. The hotel was situated at a really good spot, where basically all the restaurants, supermarkets and gift shops on your doorstep. The restaurants around the area was responsibly priced & there was so much places to eat out, if you choose half board or breakfast only. The beach to me wasn't appealing and I was happy to stay around the hotel pool. On a whole I would recommend this hotel and definitely stay there again if I went back to Lanzarote.

We had a great time at this hotel. Gemma the Guest Experience Manager was particularly helpful in making our stay extra magical. The food was really nice, good facilities and friendly staff. We really enjoyed the hot tub on our balcony!