6/10 Okay
NICHOLAS
Travelled with family
17 Jun 2025
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Took my daughters to a concert and the location is very convenient to the PNC pavilion. Check in was simple. Staff was friendly. The linens were satisfactory and clean. We didn’t stay for breakfast but it was in a clean area and looked ample. Coffee was decent and served all day.
The hotel itself on the other hand is in terrible shape.They still had smoking rooms so the hallways smelled. Half of the floor we stayed on was under construction so instead of stale smoke smell is was noxious fumes and dust. Not just like paint fumes either…but like refinishing tile or something you shouldn’t be breathing in. They really should have done construction a whole floor at a time. The room itself was rundown, filled with neglected and shoddy repairs. Most concerningly was mold in the sink and in the shower. I mean how terrible of a job does the cleaning staff do that mold is even present at all? Luckily we got in late and left early so all we did is sleep. My only advice would be the new owner should reduces rates 20% until construction is complete, step up the cleaning crews and get rid of smoking rooms. Most importantly I would inform people of the current condition. On the plus side it wasn’t ghetto, nice convenient location. It definitely has potential but for literally a couple dollars more I’d recommend booking elsewhere until this hotel is finished. When renovations are complete I would give them a second chance. 3 star may be generous currently but could improve very easily.
NICHOLAS
Stayed 1 night in May 2025
