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DoubleTree by Hilton Cheltenham-Cotswolds

4.0 star property
Hotel in Cheltenham with full-service spa and fitness centre

Photo gallery for DoubleTree by Hilton Cheltenham-Cotswolds

Indoor pool
Terrace/patio
Reception
Exterior
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Air conditioning
  • Hot tub
The current price is NZ$182
includes taxes & fees
6 July - 7 July

Explore the area

Map
Cirencester Road, Charlton Kings, Cheltenham, England, GL53 8EA
  • Cheltenham Town Hall
    ‪5 min drive‬
  • University of Gloucestershire
    ‪5 min drive‬
  • Cheltenham Racecourse
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Suite, 1 King Bed, Non Smoking (Manor House Suite)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

Room, 1 Double Bed, Non Smoking (Cosy)

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

Room, 1 Single Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Deluxe Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, iron/ironing board

Family Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Shower/bath combination
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Queen Room With View

  • Sleeps 2
  • 1 Queen Bed

Queen Room

  • Sleeps 2
  • 1 Queen Bed

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family King Room

Bathroom amenities

Family King Room

  • Sleeps 2
  • 1 King Bed

Deluxe King Room With View

  • Sleeps 2
  • 1 King Bed

Accessible King Room

  • Sleeps 2
  • 1 King Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Family Queen Room

Hypo-allergenic bedding, in-room safe, iron/ironing board

Family Queen Room

  • Sleeps 2
  • 1 Queen Bed

About the area

Cheltenham

At DoubleTree by Hilton Cheltenham-Cotswolds you'll be 2.6 km (1.6 mi) from Walks With Hawks and 3 km (1.9 mi) from Cheltenham General Hospital. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at BEAUTY AT CHELTENHAM can include massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Lakeside Restaurant, serves international cuisine and is open for breakfast and dinner. Lilleybrook Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, Hot tub and sauna as well as access to aerobics classes. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 20-minute drive of this 4-property class Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Quays.

What's nearby

  • Cheltenham General Hospital - 3 min drive - 2.4 km
  • The Promenade - 4 min drive - 3.5 km
  • Cheltenham Town Hall - 5 min drive - 3.1 km
  • University of Gloucestershire - 5 min drive - 3.1 km
  • Cheltenham Racecourse - 7 min drive - 5.8 km

Getting around

  • Cheltenham Spa Station - 12 min drive
  • Bristol International Airport (BRS) - 78 min drive

Restaurants

  • ‪The Merryfellow Inn - ‬14 min walk
  • ‪Norwood Arms - ‬5 min drive
  • ‪Place Fish & Chips - ‬2 min drive
  • ‪Curious Cafe - ‬5 min drive
  • Clock Tower

About this property

DoubleTree by Hilton Cheltenham-Cotswolds

Hotel in Cheltenham with full-service spa and fitness centre
DoubleTree by Hilton Cheltenham-Cotswolds offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 2874 square feet (267 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at DoubleTree by Hilton Cheltenham-Cotswolds. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cheltenham hotel.

  • 148 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2874 sq ft of conference space
  • 267 sq. m of conference space
  • Built in 1848
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Cheltenham-Cotswolds offers 148 air-conditioned accommodations with laptop-compatible safes and a safe. This Cheltenham hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) are also available.
BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

Languages

English, French, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (GBP 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12.95 to 19.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lakeside Restaurant
  • Lilleybrook Bar

Things to do

  • 18-hole adjacent golf course
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,874 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 1848
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night, plus a deposit of GBP 15.00 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per night
  • Breakage deposit: GBP 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.95 to 19.95 per person
  • Secured self-parking fee: GBP 5 per night
  • Pet deposit: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 14492104

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel
DoubleTree by Hilton Cheltenham-Cotswolds Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Cheltenham-Cotswolds?

DoubleTree by Hilton Cheltenham-Cotswolds offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Cheltenham-Cotswolds?

As of 23 Jun 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Cheltenham-Cotswolds on 24 Jul 2025 start from NZ$266.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, DoubleTree by Hilton Cheltenham-Cotswolds has a secured self car park for GBP 5 per night.

Is there a spa on site at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, BEAUTY AT CHELTENHAM is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does DoubleTree by Hilton Cheltenham-Cotswolds have a pool?

DoubleTree by Hilton Cheltenham-Cotswolds has an indoor pool.

Is DoubleTree by Hilton Cheltenham-Cotswolds family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Cheltenham-Cotswolds is a hit with families.

Does DoubleTree by Hilton Cheltenham-Cotswolds serve breakfast?

Sure does, full breakfast is served weekdays from 6:30 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Cheltenham-Cotswolds?

No, DoubleTree by Hilton Cheltenham-Cotswolds does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Cheltenham-Cotswolds?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Cheltenham-Cotswolds?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Cheltenham-Cotswolds?

Dogs are welcome at DoubleTree by Hilton Cheltenham-Cotswolds, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at DoubleTree by Hilton Cheltenham-Cotswolds?

There is a golf course next to DoubleTree by Hilton Cheltenham-Cotswolds.

DoubleTree by Hilton Cheltenham-Cotswolds Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 1003 reviews
Rating 8 - Good. 348 out of 1003 reviews
Rating 6 - Okay. 165 out of 1003 reviews
Rating 4 - Poor. 88 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Stayed 1 night in Mar 2025

10/10 Excellent

Hazel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Highly recommended place to stay. Clean and spacious rooms, comfortable bed. Very friendly and supportive staff
Stayed 2 nights in Mar 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed it, just needed to swimming pool to be warm & it would have been a really nice stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Really good hotel for Cheltenham and the staff were very helpful when our room was too noisy - next to a pump room for the hotel heating.
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Room comfort
Happy enough, staff very helpful
Stayed 1 night in Mar 2025

6/10 Okay

Clive

Business traveller
Liked: Cleanliness, staff & service, room comfort

Could have been better.

Room was small but okay. The bed was very comfy. However the en-suite was very small the basin was tiny because of the lack of space and was in the way of the toilet. Shower cubicle was very small and the levers hit each other. So when you turned the water on the lever was in the way of the temperature adjustment. I guess they put me in that room because I was a single traveller. Breakfast was nice. I won’t be recommending it to anyone which is a shame because it was recommended to me by a colleague so I imagine the other rooms are better. However I will not be going back. The staff were lovely. They told me the reason the en-suite was cramped was because that side of the building was listed.
Stayed 1 night in Mar 2025

10/10 Excellent

Amrit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but very much an old building so a lot of walking to rooms, restaurant and pool areas going up and down stairs. Not ideal if you have a pram or lots of luggage. Picturesque location with a pub next door.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

faded glamour, in a good location.

It is a nice hotel in a good location with some faded glamour to it. Great sized room, though it is a bit of a walk if your room is in the 400s! The big down side was the Spa was very much in need of repair, showers out of order, toilets as well. Also if you want treatments make sure you book them before you arrive, there is very limited space.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alison

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely comfortable beds surprisingly spacious rooms. Staff are all pleasant and helpful. The facilities are wonderful clean and easy to use. Only one downside there is no lift to facilitate anyone with disabilities to the different levels. Absolutely perfect for our needs though and will be going back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

clare

Disliked: Property conditions & facilities, room comfort

There are better places

Pool area and changing rooms really poor run down and dirty. Reception friendly and breakfast very nice Room was comfortable but am alarm went off at 4am in our room duty manager couldn't stop it in the end my husband found a switch in the cupboard that turned it off. It wasn't a fire alarm , Google suggested an intruder alarm. Terrible night and our first night away without the kids in 5 years, absolutely gutted. Lots of stairs to rooms so not good for less abled.
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leisure facilities need upgrading

Conditions of leisure facilities not up to the usual Hilton standard. 2 of the 3 showers in the mens changing area ‘out of service’ with the 3rd one only giving out freezing water. The pool water was also too cold. Bedroom was comfortable and clean.
Stayed 1 night in Feb 2025

6/10 Okay

Alison

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Poor food

Fisrt night stay, restaurant was fully booked, but told we could order food from the bar. We did i ordered curry for £17 it had 4 bits of chicken the rest was vegatables and cold rice with soggy nam bread. We had to walk past the resturant to get to our room and im a smoker, every time i walked past i looked into the restaurant it had a maximum of 15 people and id say over 50% of the tables empty. But staff great room great beer hreat
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

liyin

Stayed 2 nights in Feb 2025

4/10 Poor

Sally

Business traveller
Disliked: Amenities, property conditions & facilities
First of all it was freezing. Problem with the heating - I would expect a full refund (not offered). Arrived too late for restaurant food so asked about 24hr room service…apparently only starts at 11pm and ends s for drinks only!!? Went to the bar for some crisps/nuts to be told they’d run out…who stays at a hotel where you can’t get anything to eat…unimpressed
Stayed 1 night in Feb 2025

10/10 Excellent

JO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Great hotel. Friendly staff. Late breakfasts until 11. Check out at midday.
Stayed 2 nights in Feb 2025

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic one night stay at the double tree Cheltenham. The bedroom was beautiful with a lovely bathroom. The service was second to none, from the barman to the fantastic waitress Justina who couldn’t do enough for us and made us feel welcome. We will definitely return
Stayed 1 night in Feb 2025

10/10 Excellent

Harley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

JAYNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pillows

Great location, great night sleep amazing pillows
Stayed 1 night in Jan 2025