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Malmaison Cheltenham

4.0 star property
Eco-certified hotel with 24-hour front desk and restaurant

Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Club Deluxe Room
Bar (on property)
Front of property
Junior Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
The current price is NZ$180
includes taxes & fees
18 May - 19 May

Explore the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Cheltenham Town Hall
    ‪7 min walk‬
  • The Promenade
    ‪9 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double

Cosy Double

Highlights

Soundproofed
Heating
Flat-screen TV
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
Blackout curtains
Bathrobes
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area

Signature Suite

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
Blackout curtains
Bathrobes
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin

Club Deluxe Twin

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
Hairdryer
  • Sleeps 3
  • 2 Single Beds

About the area

Cheltenham

At Malmaison Cheltenham you'll be within just a 10-minute stroll of Imperial Gardens and Statue of Edward Wilson. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .The brasserie, Chez Mal Brasserie, serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business amenities include meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Docks.

What's nearby

  • Cheltenham Town Hall - 7 min walk - 0.6 km
  • The Promenade - 9 min walk - 0.8 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Cheltenham General Hospital - 12 min walk - 1.1 km
  • Cheltenham Racecourse - 4 min drive - 3.5 km

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

Eco-certified hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

  • 61 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison Cheltenham offers 61 accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Bar (on property)

Hotel du Vin & Bistro Cheltenham

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 766 reviews
The price is NZ$203
includes taxes & fees
18 May - 19 May
Hotel du Vin & Bistro Cheltenham

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.00 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 23 for adults and from GBP 12 for children
  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at Malmaison Cheltenham?

Malmaison Cheltenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Malmaison Cheltenham?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at Malmaison Cheltenham on 18 May 2025 start from NZ$180.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Malmaison Cheltenham?

Yep, Malmaison Cheltenham has a self car park for GBP 10.00 per night. Onsite parking is limited.

Does Malmaison Cheltenham serve breakfast?

You bet, full brekkie is available weekdays between 7 AM and 10 AM and weekends between 8 AM and 11:00 AM.

Is there a free airport shuttle available at Malmaison Cheltenham?

No, Malmaison Cheltenham does not offer an airport shuttle service.

Is there a bar or restaurant at Malmaison Cheltenham?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Malmaison Cheltenham?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Malmaison Cheltenham?

Dogs are welcome at Malmaison Cheltenham, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Malmaison Cheltenham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 445 out of 906 reviews
Rating 8 - Good. 291 out of 906 reviews
Rating 6 - Okay. 93 out of 906 reviews
Rating 4 - Poor. 58 out of 906 reviews
Rating 2 - Terrible. 19 out of 906 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Fair, food and drinks were pretty pricey. Room was clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Lucas

Stayed 2 nights in Feb 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for location. Decent breakfast. Helpful staff
Stayed 1 night in Nov 2024

10/10 Excellent

Hoi Yee

Stayed 1 night in Jan 2025

10/10 Excellent

samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really warm welcome from staff and when the big bath in our suite had an issue with water temperature, they switched us to an alternative room immediately. Thoroughly enjoyed our stay and will return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The room was very snug and the bed quite low but comfy and clean. Reception areas are very nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a cosy double room as a single traveller. Lovely room, cosy, warm and a great size for 1! Would stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Hoi Yee

Stayed 2 nights in Jan 2025

8/10 Good

Geraint

Liked: Cleanliness, staff & service

A few simple fixes could've made a huge difference

Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

John

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

No hot water

This hotel is usually very good but had a poor experience. I had reserved a twin room but was given a double. In the morning, the hotel had no hot water and when this was told to front desk there was no apology or offer of alternative given. Expect better from an expensive 4 star hotel
Stayed 1 night in Jan 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Veronica

Stayed 1 night in Dec 2024

6/10 Okay

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Dom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities

Tired hotel never 4 star

A very tired hotel in need of a refurbishment. Hotel bar also tired and uninviting with a rude girl serving behind the bar who attempted to pour a cocktail and discovered she hadnt the ingrediants to make it!!
Stayed 1 night in Dec 2024

6/10 Okay

Helen

Liked: Staff & service
Stay was average - staff were all helpful but room was a little tired and didn’t feel the cleanest. Parking was available for a fee and unfortunately no spaces in the main car park so had to park on the street nearby. Area is close to main amenities.
Stayed 1 night in Dec 2024

8/10 Good

Chris

Business traveller
Liked: Amenities
Mould in the bathrooms and a reception that is not often manned.
Stayed 1 night in Dec 2024