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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with 24-hour front desk and restaurant

Photo gallery for Queens Hotel Cheltenham

View from room
Executive Double Room, 1 King Bed, Ensuite
Lunch and dinner served
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Cheltenham Racecourse
    ‪5 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
Minibar
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Cheltenham

A luxury stay in the heart of Cheltenham awaits you at Queens Hotel Cheltenham. Within steps you'll find Imperial Gardens and Statue of Edward Wilson within a short 5-minute stroll. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Victoria's, is open for lunch and dinner. The Gold Cup Bar is the hotel's own bar, serving drinks along with lunch and dinner. 1292 square feet (120 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Near this 4-property class Cheltenham hotel, you'll find Cheltenham Racecourse.

What's nearby

  • Imperial Gardens - 1 min walk - 0.2 km
  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Everyman Theatre - 7 min walk - 0.7 km
  • University of Gloucestershire - 12 min walk - 1.0 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Harry Cook Free House - ‬2 min walk
  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪Coffee #1 - ‬3 min walk
  • ‪No 131 - ‬1 min walk

About this property

Queens Hotel Cheltenham

Luxury hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

What is the cancellation policy at Queens Hotel Cheltenham?

Queens Hotel Cheltenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Queens Hotel Cheltenham?

Yep, Queens Hotel Cheltenham has a self car park for GBP 15 per night.

What makes Queens Hotel Cheltenham a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham serve breakfast?

Sure does, cooked-to-order brekkie is served on weekdays from 6:30 AM to 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Queens Hotel Cheltenham?

No, Queens Hotel Cheltenham does not offer an airport shuttle service.

Is there a bar or restaurant at Queens Hotel Cheltenham?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Queens Hotel Cheltenham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Queens Hotel Cheltenham?

Dogs are welcome at Queens Hotel Cheltenham, with food and water bowls on offer.

Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 614 out of 1002 reviews
Rating 8 - Good. 265 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely meal in the Victoria restaurant and were well looked after by Ishmael. Only downside was that the room was noisy at night with people drinking outside at the restaurant opposite until gone 1.00 am.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

SARAH

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service wonderful staff and a great place to stay.
Stayed 1 night in Aug 2025

4/10 Poor

Sarah

Stayed 1 night in Aug 2025

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic landmark in Cheltenham. Excellent location. Comfortable spacious room. Pleasant staff. Good to be able to have meals without loud music. Room service is a great option but at £7.50 pp a pricey one.
Stayed 2 nights in Aug 2025

10/10 Excellent

Babs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell
Stayed 2 nights in Aug 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelling to Cornwall

Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Stayed 1 night in Aug 2025

8/10 Good

Paul

Stayed 2 nights in Aug 2025

10/10 Excellent

SAVVA

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful building and full of history. The rooms and bed are very comfortable, bathrooms modern and clean yet fitting.
View from our room window.
Reception area.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Our room (301)was at the back overlooking the A/ C units which were very noisy.. when we tried to go to sleep there was a continuous humming noise which made it impossible to sleep, so we had to go down to reception &ask to move room’s, which they did but it ruined our nights sleep.
Stayed 1 night in Aug 2025

10/10 Excellent

Francesco, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic building and hotel. Recently renovated rooms at a high standard. Excellent breakfast.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Mohammed Raihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a decent time at the hotel. Staff were amazing. Breakfast was really good. Just let down by the air conditioning not working in our room, otherwise it could have been the best hotel room I've stayed in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Pawan

Good location and a nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
A very smart upmarket hotel. Excellent location for my requirements.
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Wonderful room. Drinks in mini bar included Breakfast was lovely (if expensive)
Stayed 1 night in Jul 2025

6/10 Okay

Carla

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2025