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SureStay by Best Western Cherokee on the River

2.0 star property

Photo gallery for SureStay by Best Western Cherokee on the River

Check-in/check-out kiosk
Exterior
Free toiletries, hair dryer, towels
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • 24/7 front desk
The current price is NZ$142
includes taxes & fees
19 May - 20 May

Explore the area

View map
44 Tsalagi Rd, Cherokee, NC, 28719
  • Place, Oconaluftee Islands Park
    ‪2 min drive‬
  • Place, Museum of the Cherokee Indian
    ‪3 min drive‬
  • Place, Unto These Hills Outdoor Drama
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony, River View

Standard Room, 2 Double Beds, Balcony, River View

Standard Room, 2 Double Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony, River View

Standard Room, 2 Double Beds, Balcony, River View

Standard Room, 2 Double Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Standard Room, 1 King Bed, Balcony, River View

Standard Room, 1 King Bed, Balcony, River View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, River View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Standard Room, 1 King Bed, Accessible, Jetted Tub

Standard Room, 1 King Bed, Accessible, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub, River View

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Jetted Tub, River View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View

Iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Balcony, River View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, River View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, River View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, River View

Suite, 1 King Bed, Jetted Tub, River View

Suite, 1 King Bed, Jetted Tub, River View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cherokee

At SureStay by Best Western Cherokee on the River you'll be within a 20-minute walk of Oconaluftee Islands Park and 3.8 km (2.4 mi) from Harrahs Cherokee Casino. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel has free wired Internet in public areas, a 24-hour front desk and a vending machine. Other amenities include Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of self parking. .Attractions within a 15-minute drive of this Cherokee hotel include Great Smoky Mountains National Park and Great Smoky Mountains Railroad.

What's nearby

  • Oconaluftee Islands Park - 2 min drive - 2.0 km
  • Cherokee Welcome Center - 3 min drive - 2.7 km
  • Museum of the Cherokee Indian - 3 min drive - 3.0 km
  • Unto These Hills Outdoor Drama - 3 min drive - 2.7 km
  • Oconaluftee Indian Village - 5 min drive - 3.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 126 min drive

Restaurants

  • ‪Guy Fieri's Cherokee Kitchen + Bar - ‬5 min drive
  • ‪Wicked Weed Pub at Harrah’s Cherokee Casino - ‬5 min drive
  • ‪Noodle Bar - ‬5 min drive
  • ‪Granny's Kitchen - ‬5 min drive
  • ‪Waffle House - ‬3 min drive

About this property

SureStay by Best Western Cherokee on the River

SureStay by Best Western Cherokee on the River offers its guests an outdoor pool, a vending machine, and coffee/tea in common area. Public spaces have free wired Internet. Parking is available for a fee.

Smoking is allowed in designated areas at this Cherokee hotel.

  • 88 guestrooms or units
  • 2 levels
  • 2 buildings
  • Coffee in lobby
  • Front desk (24 hours)
  • Smoking in designated areas
SureStay by Best Western Cherokee on the River offers 88 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. This Cherokee hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); free wired internet

Parking and transport

  • Parking on site (surcharge)
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • The seasonal pool will open on 01 June and close on 01 September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn River

Comfort Inn River Cherokee

Comfort Inn River Hotel Cherokee

Rodeway Inn River Hotel Cherokee

Rodeway Inn River Cherokee

Rodeway Inn River

Comfort Inn Cherokee Nc

Cherokee Comfort Inn

Rodeway Inn Suites On The River

Rodeway Inn & Suites Cherokee On the River Hotel

Rodeway Inn & Suites Cherokee On the River Cherokee

Rodeway Inn & Suites Cherokee On the River Hotel Cherokee

Frequently asked questions

Is parking available at SureStay by Best Western Cherokee on the River?

Yep, SureStay by Best Western Cherokee on the River has a self car park, for a fee. A self car park is also available, for a fee.

How much does it cost to stay at SureStay by Best Western Cherokee on the River?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Cherokee on the River on 19 May 2026 start from NZ$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Cherokee on the River have a pool?

SureStay by Best Western Cherokee on the River has an outdoor pool. The pool is open from June 01 to September 01.

Is there a free airport shuttle available at SureStay by Best Western Cherokee on the River?

No, SureStay by Best Western Cherokee on the River does not offer an airport shuttle service.

What time are check-in & check-out at SureStay by Best Western Cherokee on the River?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay by Best Western Cherokee on the River?

No, only service animals are allowed.

SureStay by Best Western Cherokee on the River Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 1005 reviews
Rating 8 - Good. 335 out of 1005 reviews
Rating 6 - Okay. 140 out of 1005 reviews
Rating 4 - Poor. 71 out of 1005 reviews
Rating 2 - Terrible. 61 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view of the river was great.
Stayed 1 night in Jan 2026

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was worried the cold weather would be an issue, but the heat worked great!
Stayed 1 night in Jan 2026

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Staff was great and room was clean. Great view of river.
Stayed 1 night in Jan 2026

2/10 Terrible

Cynthia

Stayed 1 night in Dec 2025

10/10 Excellent

TARA

Stayed 1 night in Jan 2026

4/10 Poor

Debra

I didn't stay. Room was not what I booked, no microwave or refrigerator. Balcony view of the river was a small porch over looking a small pool. Room had a very strong smell that burned my throat when I walked in. Was told refund had to be given through Expedia since I booked 3rd party. Yes I understand this is a 2 star hotel, but I stay in 2 and 3 star hotel's all the time and they are excellent.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leah

Stayed 2 nights in Dec 2025

4/10 Poor

sherrie

Travelled with group
Disliked: Cleanliness, amenities
The room was so outdated and stained on the furniture and the carpet. The bed , well mattress was like sleeping on the floor. The cherry on top was being woke up by the smell of weed coming in from somewhere. We packed up as fast as we could, the smell was nauseating.
Stayed 1 night in Dec 2025

8/10 Good

Jigar

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very good rooms need some upgrades on shower heads and toiletry stuff and also need to add breakfast.
Stayed 1 night in Dec 2025

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Room was not fit to rent. Toilet did not work, no curtains only blinds that let light in, strange stain on chair and bathroom had some kind of debris splashed on wall. Looks like this room was neglected.
Stayed 1 night in Dec 2025

2/10 Terrible

Leonard

Liked: Cleanliness
Disliked: Staff & service, amenities
When .my wife an I arrived for our anniversary getaway at the hotel to check in. The process was ok. But when we got to our room the key wouldn't work. We had went back to the front desk. To get it taken care of. They reprogrammed the key for the second time out of four times total. At this point they sent maintenance man to open the door because none of the keys they tried would work. The maintenance man had informed us there was nothing else they could do until the next morning when he would come back and change the locks to fix the door .What really is an inconvenience got even worse. When We were told they couldn't move us to another room. We had already been dealing with this before being able to get in the room for atleast 1 and a half hours. Also ever time we had to enter our room we had to get the person who was at the front desk tocome open the door. Witch took so long that i had to use the bathroom. And got embarrassed on my anniversary because I had to wait for help to get in my room. Resulting in having to take a shower and get redresssed so my wife and I could proceed with our plans for the evening. P.s. > the door was never fixed during our stay. This was supposed to be a special weekend for me and my wife. It felt more like being babby sat waiting for someone to come let us in to our room at their convenience.
Stayed 2 nights in Dec 2025

6/10 Okay

Chelsea

Stayed 3 nights in Dec 2025

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room did not look anything like the pictures. Very old and out dated, shower did not work properly, parts of the wall were rotting and bulging out. The pictures for the inside of the room do not even look like the same place at all. Biggest problem was the smell of the room, musty and moldy. Will not be staying here again. Positive is nothing for broken into.
Stayed 1 night in Dec 2025

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only balcony view is great, but heater dont work, everything is old, nobody in the front desk more than hour waiting for check in is literally ALONE nobody in front desk in tree times diferent never come back there
Stayed 2 nights in Dec 2025

8/10 Good

troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
how large the room was
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay..... Everything was perfect
Stayed 2 nights in Dec 2025

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Amenities
Not all rooms have refrigerator so I had to be moved to a bigger room which cost more. No breakfast, just coffee and tea. My card key wasn’t working so 2 days I had to get it renewed. Finally my last day the door didn’t open at all. Otherwise the view is fabulous!
Stayed 7 nights in Dec 2025

10/10 Excellent

Nilesh, Matthews

Stayed 1 night in Dec 2025

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel has some age on it but they have upgraded the exterior and interior to a place where this is a solid value. Right on the river the rooms have excellent views from their balconies. The Room 151 was perfect. Great location to the casino. Pete’s Pancake House best place for breakfast.
Stayed 3 nights in Nov 2025

6/10 Okay

Colby

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Not bad, a bit bare-bones in terms of amenities but the location is good, price was ok.
Stayed 7 nights in Nov 2025

10/10 Excellent

Toussaint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room good customer service
Stayed 2 nights in Nov 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was dated but clean. Loved the river in the back. Had a balcony which was great to sit outside and listen to the river and watch the wildlife.
Stayed 1 night in Nov 2025

10/10 Excellent

Mike

Stayed 1 night in Nov 2025