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Casa Zazil

2.5 star property

Photo gallery for Casa Zazil

Interior
Exterior detail
Reception
Property entrance
Front of property – evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930
  • Place, Laguna Bacalar Ecological Park
    ‪16 min walk‬
  • Place, Fort of San Felipe
    ‪16 min walk‬
  • Place, Lake Bacalar
    ‪19 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Comfort Quadruple Room

In-room safe, desk, laptop workspace, free WiFi

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 124 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Quadruple Room, 1 Bedroom

In-room safe, desk, laptop workspace, free WiFi

Comfort Quadruple Room, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 124 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

About the area

Bacalar

At Casa Zazil you'll be within a 20-minute stroll of popular places like Laguna Bacalar Ecological Park and Lake Bacalar. Highlights at this hotel include free breakfast (local cuisine) and free self-parking. .This hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include coffee/tea in a common area, tour/ticket assistance and a front desk safe. Each morning free breakfast is served. .Sights within a 20-minute walk of this Bacalar hotel include Fort of San Felipe and Canal de los Piratas.

What's nearby

  • Laguna Bacalar Ecological Park - 16 min walk - 1.4 km
  • Fort of San Felipe - 16 min walk - 1.4 km
  • Lake Bacalar - 19 min walk - 1.6 km
  • Municipal Spa of Bacalar - 3 min drive - 1.8 km
  • Polytechnic University of Bacalar - 4 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • Las Marquesitas
  • ‪fruta - ‬13 min walk
  • ‪Taqueria El Socio - ‬14 min walk
  • ‪Restaurant El Barril de Bacalar - ‬13 min walk
  • Wingman

About this property

Casa Zazil

Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Casa Zazil. Free self parking is available.

Smoking is allowed in designated areas at this Bacalar hotel.

  • 3 guestrooms or units
  • Local cuisine
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Smoking in designated areas
Casa Zazil offers 3 air-conditioned accommodations with a safe and free toiletries. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Asilé Hotel Boutique
Bacalar
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
4.4 out of 5, Excellent, 157 reviews
The price is NZ$115
includes taxes & fees
22 Apr - 23 Apr
Asilé Hotel Boutique

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:00 AM
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Casa Zazil Hotel Bacalar
Casa Zazil Hotel
Casa Zazil Bacalar
Casa Zazil Hotel
Casa Zazil Bacalar
Casa Zazil Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Casa Zazil?

Casa Zazil offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Zazil?

Yep, Casa Zazil has a free self car park.

Are there any beaches close to Casa Zazil?

The closest beach to Casa Zazil is Dos Mulas (23 km).

Does Casa Zazil serve breakfast?

Yeah, free local cuisine breakfast is on offer daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Casa Zazil?

No, Casa Zazil does not offer an airport shuttle service.

What time are check-in & check-out at Casa Zazil?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Casa Zazil?

No, pets are not allowed.

Casa Zazil Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 64 out of 81 reviews
Rating 8 - Good. 13 out of 81 reviews
Rating 6 - Okay. 0 out of 81 reviews
Rating 4 - Poor. 0 out of 81 reviews
Rating 2 - Terrible. 4 out of 81 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Khadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay, worth the money.

Very basic, but it was clean and good service at check in. Breakfast was included and was very good! Will definitely return if ever in the area.
Stayed 1 night in Jun 2025

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hosts, wonderful breakfast, great location

Casa Zazil is fabulous!! The owners are two sisters who take great care of guests and keep their property pristine. Every morning starts with a made to order breakfast, arranged for the specific time you would like it. In addition to the delicious meal, you get a variety of flavored waters, milks, coffee, etc. The owners share some of their favorite locations in the area and are always quick to help. Matter of fact, they made a call to my car rental place in Cancun because I couldn’t find important information in the rental contract. My family of four included two adults and a 15- and 12- year old. We all loved Casa Zazil and would absolutely return!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta and Carmen were WONDERFUL hosts! We managed to communicate with our poquito Spanish :) They were super helpful in providing recommendations for things to do and places to eat. They also helped us organise a private boat tour of the lake as we have very limited time due to the bus schedule to get to our next destination. They also have a great deal with a tour provider if you have time for a 1/2 day tour, much more reasonable than other online or in town. The property was only a 5 min walk to the ADO bus terminal, which was very convenient for us and only a 10min walk to the lake and restaurants. Also, the BREAKFAST, it can’t be forgotten - it was amazing!! Beautiful fruit, delicious eggs and pancakes for the kids. Homemade juices and endless coffee, was all perfect. Thank you again, we wish we had longer!
Stayed 1 night in May 2024

10/10 Excellent

João

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking monitored by camera. Nice decoration. Attention to detail. Hot shower. The owner/staff is very friendly goes above and beyond. Breakfast was the highlight: they don't have a buffet, instead they cook for you and serve in the garden. Very personal service. It's close to the highway but not far from the city center. We were positively surprised and will stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice stay at Casa Zazil. We were travelling with my family and our host was fantastic.
Stayed 1 night in Aug 2023

10/10 Excellent

saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

This was a great place to stay. Martha the host was very friendly and helpful. We had a great time in Bacalar.
Stayed 3 nights in Jun 2022

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very sweet little hotel. It’s quite new with modern touches in the room that provide nice ambiance. Super immaculate, the beds and pillows are very comfortable and the linens are good quality. The room is large with lots of space to hang clothes and store luggage. Lots of hot water and good pressure in the shower. There’s a nice little outdoor courtyard where breakfast is served. We stayed three nights and were served three different and very tasty breakfast meals. The hotel is operated by a lovely family who go out of their way to make your stay enjoyable.
Stayed 3 nights in Jan 2022

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seguro que regreso a Casa Zazil🏠

Muy recomendable este pequeño lugar súper cómodo, las encargadas Martha y Carmen , son muy amables y los desayunos que hacen son completos, deliciosos y diferentes cada mañana . Y hay muchos lugares cerca de allí si necesitas comprar algo y transporte, no falta dada. Y además ellas Te dan mucha información para sugerir a donde ir , yo volvería al mismo lugar a hospedarme a Casa Zazil , si regreso a ese hermoso lugar de Bacaiar, son muy amables y serviciales y muy limpio todo, recomendado al 100 %
Hermosa decoración y muy limpia y amplia la habitación incluye un mini refri y tiene un dispersador en baño con shampo y acondicionador y jabón líquido para cuerpo en tres partes Me pareció muy buena idea así no hay que estar cambiando las botellita
Muy iluminada y fresca
Camas dobles y muy cómodas las almohadas también y Y también afuera Donde se toma el desayuno el patio está muy bonito y tranquilo y se disfruta mucho a los ricos desayunos A la hora que tú se los pidas y te lo sirven recién hechos y calientitos .
Stayed 4 nights in Nov 2021

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super little hotel

This place is amazing. Super clean, absolutely secure and close to everything. The owners are very nice and ready to help their guests with whatever needs they have . Highly recommended.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta the owner went out of her way to make us feel comfortable. Room is great. She gave us a lot of information and recommended the 2-hr boat tour and they came to get us at the hotel. The lake is beautiful and the spa really comforting (on the tour). Then they gave us transportation to Cenote Azul, where we swam and sat at the restaurant. We walked back the 5 kms but you can take a taxi. You can also swin at Cenote Cocalitos which is just besides.
Stayed 2 nights in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Mexican paradise town

Great stay at Casa Zazil. As soon as we arrived we were treated very well by the owners. It is a small location, but very conveniently located next to the highway. You also get a parking spot right next to your room. The owners will help you with anything needed. Any information is properly and promptly given by the owners. They recommended us a great tour right away where we could see the different cenotes at the lagoon. Furthermore, they recommended us great places for dinner and for a nice bar for drinks and music. The rooms are modern and cozy. I recommend anyone who is staying at Bacalar to stay at this great location.
Stayed 1 night in Jul 2019

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estancia! Todo exelente! Lo recomiendo al 100%
Stayed 2 nights in May 2019

10/10 Excellent

ZenCommando.com, Costa Rica

Travelled with partner
Liked: Cleanliness, staff & service
Very good location. Walking distance from ADO bus stop/terminal and walking distance to the lagoon and Bacalar center. Room was clean with updated accessories. Positive experience with staff checking us in and taking care of us - Excellent customer service!! I will stay here again.
Stayed 1 night in Feb 2019

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel back in October and have been slow to write a review. We were made to feel exceptionally welcome by the owners - in spite of the language barrier (be ready to use Google translate a lot if you're not a Spanish speaker!) they couldn't do enough to help. They offered us a ride to local cities and attractions and had loads of suggestions about things to see and do in Bacalar. The hotel itself was immaculate. Our only minor complaints were a lack of fridge in the room and only instant coffee at breakfast. But the care, attention and friendliness of the owners more than made up for these! We'd definitely return if in Bacalar again - which I hope we will be!
Stayed 7 nights in Oct 2018

10/10 Excellent

Rosario, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean very cossy. The ownwers Carmen and Martha are awesone people. They took us around town and showed us for local breakfast.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Accommodations / Local Vibe

We loved it here. Very personalized service and recommendations. Our host went above and beyond to make our trip to Bacalar special and interesting. You can walk downtown in about 10-15 minutes and see the local neighborhood or call a cab easily. Personalized light breakfast in the morning - let them know in advance if you want something special. Great if you want to get a feel for the town rather than stay on the Laguna. Note: brush up on your Spanish
Stayed 2 nights in Mar 2018

10/10 Excellent

xavier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia muy cómoda. La dueña super amable! El desayuno delicioso! Excelente atención. Ampliamente recomendado.
Stayed 1 night in Dec 2025

10/10 Excellent

MIRYAM ALEJANDRA HERMOSILLO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion super, muy amables, todo perfecto
Stayed 2 nights in Aug 2025

10/10 Excellent

Francisco Javier

Travelled with family

Recomendable

Excelente servicio y atención por parte de la señora Carmen
Stayed 2 nights in Jul 2025

10/10 Excellent

Juha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mathias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Danke für die Gastfreundschaft!

Coole und herzensliebe Zwillingsschwestern bewirten dieses kleine aber feine Domizil! Sie sind sehr aufmerksam und geben alles für ihre Gäste! Die Zimmer sind zwar eher klein für 4 Gäste, das Frühstück und der Service dafür top!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La stanza era davvero pulitissima, la padrona di casa FANTASTICA! Appena arrivati ci ha informato subito su tutte le cose che era possibile fare nei dintorni e ha dato la sua disponibilità per eventuali prenotazioni con prezzi inferiori (dicendoci di chiedere prima in centro per avere la certezza); noi abbiamo chiesto e infatti abbiamo poi prenotato la gita in barca in laguna tramite lei! Il centro è raggiungibile a piedi con una passeggiata di 15 minuti, e la prima sera sera la signora è stata così carina che ci ha accompagnato per farci vedere la strada. Per colazione ti fa scegliere tra più opzioni, noi abbiamo optato per i pancake e sono stati super!! Sicuramente un posto consigliato!
Stayed 2 nights in Aug 2024

10/10 Excellent

GIACOMO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottima struttura. Consigliato.

Struttura recente, sopra la media. Pulitissimo, letti molto comodi, presente di piccolo frigo bar e cassaforte. Le titolari sono gentilissime, molto disponibili. Colazione super, ogni giorno cambiava menù e potevi metterti d'accordo con loro per qualsiasi esigenza o intolleranze. Posizione strategica, a dieci minuti a piedi dal centro, la zona è tranquilla si può camminare tranquillamente a piedi. Consigliatissimo!
Stayed 3 nights in Jan 2024

2/10 Terrible

Szymon

Stayed 1 night in Jan 2024