21c Museum Hotel Chicago

4.0 star property
Hotel with a restaurant, near 360 CHICAGO

Photo gallery for 21c Museum Hotel Chicago

Lobby
Property entrance
Meeting facility
Meeting facility
Fitness facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly

Explore the area

View map
55 East Ontario Street, Chicago, IL, 60611
  • Place, Millennium Park
    ‪14 min walk‬
  • Place, Art Institute of Chicago
    ‪19 min walk‬
  • Place, Navy Pier
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(134 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(96 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Luxury Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

Suite (21C)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

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About the area

Chicago

21c Museum Hotel Chicago places you in the centre of Chicago, within just a 15-minute stroll of 360 CHICAGO and Museum of Contemporary Art Chicago. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Lure Fishbar, serves seafood. 10000 square feet (929 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a computer station. Full breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Downtown Chicago hotel include Millennium Park and Cloud Gate.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Millennium Park - 14 min walk - 1.2 km
  • Art Institute of Chicago - 19 min walk - 1.6 km
  • Willis Tower - 2 min drive - 1.8 km
  • Navy Pier - 4 min drive - 2.5 km

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare International Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Bally's Casino - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 297 guestrooms or units
  • 17 levels
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
21c Museum Hotel Chicago offers 297 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (84 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at 21c Museum Hotel Chicago?

21c Museum Hotel Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at 21c Museum Hotel Chicago?

Yep, 21c Museum Hotel Chicago has valet parking with in/out privileges for USD 80 per night.

Are there any beaches close to 21c Museum Hotel Chicago?

Yep, 21c Museum Hotel Chicago is a short 14-minute walk from Ohio Street Beach. Fun beach activities include kayaking, canoeing and sailing. You can also find motor boats and boat tours.

What makes 21c Museum Hotel Chicago a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at 21c Museum Hotel Chicago.

Does 21c Museum Hotel Chicago serve breakfast?

Yeah, full breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at 21c Museum Hotel Chicago?

No, 21c Museum Hotel Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at 21c Museum Hotel Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone?

What time are check-in & check-out at 21c Museum Hotel Chicago?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at 21c Museum Hotel Chicago?

Cats and dogs are welcome at 21c Museum Hotel Chicago, with food and water bowls on offer.

Reviews

21c Museum Hotel Chicago Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 987 out of 1579 reviews
Rating 8 - Good. 310 out of 1579 reviews
Rating 6 - Okay. 161 out of 1579 reviews
Rating 4 - Poor. 73 out of 1579 reviews
Rating 2 - Terrible. 48 out of 1579 reviews

Reviews

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Strong shower head. Nice water bottles.
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel was very clean Also the bar was nice
Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Ronald, Wheaton

Stayed 3 nights in Jul 2025

10/10 Excellent

Alise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience.
Stayed 1 night in May 2025

10/10 Excellent

Mariel, Lawrenceville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this hotel. The check in pricess was super easy. I arrived way past the regular check in time and they were incredibly accompdating. The facilities are well kept and clean. The bed was very comfortable. I shared a room with my friend and we had plenty of space to spread our stuff out. Keep in mind, youre in the heart of a bustling city, so if youre looking for absolute silence at night, staying in the city isnt for you. Ill definitely be back for a longer stay to enjoy the art installations and the rest of the hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful. We really enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Begimai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. ParkHero helped us out with parking but there was a lot to do within walking distance. Would definitely stay again
Stayed 2 nights in Jul 2025

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness

Great for Vacation. Not ideal for Work.

Great hotel for tourists but not ideal for business travelers. No desk in room and no outlets by the bed! The weirdest thing I’ve ever seen. I had to plug my phone in across the room and hope I woke up to my alarm. Large, comfortable room but would love some outlets!
Stayed 2 nights in Jul 2025

10/10 Excellent

Esmeralda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everything was great!
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute boutique hotel in the heart of river north

This was a great location in river north. Close to everything I needed, accessible to some great restaurants and shopping areas. The room was nice despite being a bit small, but was comfortable for the purpose and length of the trip. Very small but the ease of access to charger ports near the bed were limited. One of the biggest downsides to this property is the face there are only two working elevators, and they are tight. If you are on the mid to lower levels, expect a few times where the elevators are full and you either have to take the stairs or continue to wait for an open car, ESPECIALLY around check-out. My friends and I had to take the stairs several floors up because the cars were full for almost 20 minutes.
Stayed 2 nights in Jun 2025

4/10 Poor

Jaclyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The floor wasn’t vacuumed in our room when we arrived. The pillows were old and uncomfortable. Only one robe was provided and it was dirty. The shower drain was clogged so that the shower flooded. There was a hidden fee that the hotel charged to my credit card without asking first. The only pleasant thing about the experience was that the front desk staff was courteous and kind. I wouldn’t recommend this hotel unless you’re in a pinch.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located extremely central to all of shopping, eating, etc. It is very fairly priced. The hotel rooms were pretty spacious considering they’re in a city. the bathrooms while they’re not huge are extremely efficient. There’s a bench you can sit at for drying hair, etc. There’s a shelf all along the back behind the sink that extends into the shower for all of your toiletries. There’s a table and seating in the room . I was very impressed with the layout and how they utilized the space. I do say the lighting is a little poor. I feel they could use some more lights and I don’t love that the bathroom door is barn style slider so you don’t get privacy in the same way nor is there a bathroom fan so it’s a little awkward sharing a room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Juanita

Stayed 1 night in Jul 2025

8/10 Good

Lillian

Travelled with family, Travelled with group
Liked: Cleanliness
Overall the room was lovely. However, written info for using the phone and TV are necessary, especially for the phone. You can't call down to ask for help if you don't know how to call down. It is not intuitive to have to push the 'TALK' button to get a dial tone. A brochure describing the sights of the neighborhood would have been helpful. A bar of soap for the shower would be nice. Not everyone likes body wash. The front desk staff were not knowledgeable of local sights or directions. They tried to be helpful but were extremely limited in their knowledge. The hotel could use a concierge, even one with limited hours onsite. The hotel museum was wonderful with its extensive displays of artwork and made our visit very special.
Stayed 4 nights in Jul 2025

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping and restaurants. Convenient valet parking. Pleasant staff
Stayed 2 nights in Jul 2025

2/10 Terrible

Raven, kansas city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they cancelled my room and had no rooms available. Everything was booked downtown and they had no accommodations.
Stayed 2 nights in Jul 2025

6/10 Okay

David

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Weekend Getaway

Excellent location. The hotel was clean, and the staff was friendly. However there needed to be at least two valets on duty because it was hard to get your car even though it was pulled up out front when the valet was out retrieving another vehicle you had to wait awhile to get your key. Or wait to give them your key when dropping off. The air conditioner in the room was very loud. The TV said it was a smart TV but there was no way to get Netflix or any other apps. A message appeared and said service not available. The elevator was shaky which made us uneasy while riding. We did not try the restaurant but it smelled very good. Over all none of this ruined our trip. Just sharing my experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rayvon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here
Stayed 2 nights in Jul 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was top-notch.
Stayed 1 night in Jul 2025

4/10 Poor

Melinda

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025