2/10 Terrible
WHITNEY
Travelled with family
22 Jul 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was traveling out of state, & booked a room that “looked” great! Clean pool, very nice spacious rooms. The room I booked pictured 2 queen beds with a tv, & then a separate living area with a pull out couch & an additional tv. Looked very clean, & even pictured a women cleaning with a medical mask on. Which seemed perfect because we’re traveling with children. We were so excited to use the pool as well. Upon arrival we got a very disappointed as soon as we pulled in. The environment was very scary, there was no lighting, & a lot people waking through the parking lots, this is at 12:30am. When we walked into the front entrance. It had a bad smell in the air & the man who checked us in didn’t even great us or speak, just waited for us to ask for help. After looking around We were hesitant but still checked in, as we already paid. Went to walk to our hotel room, the elevator was very old, & rickety. our hotel room was completely disgusting & scary. The room was so run down we didn’t even sit on the bed. There visible dirt & stains on the bedding, & smears of dark colors. Only 1 tv, & there was not a separate living area. I could not imagine laying my children down in the beds, nor myself. I was also scared for our safety, due the lack of security entering the hotel & how old the door & the lock was on our room, we were scared to sleep there. We immediately rushed with all our belongings in hand, checked out, & booked a new hotel room at the holiday inn, paying even more than we
WHITNEY
Stayed 1 night in Jul 2025
