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The Willows Hotel

3.0 star property

Photo gallery for The Willows Hotel

Front of property
Premium bedding, minibar, desk, blackout curtains
Dining
Lobby
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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Premium bedding, in-room safe, desk, blackout curtains

Hotel 55 Chicago Downtown

Downtown Chicago
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,578 reviews
The price is NZ$264
includes taxes & fees
29 Mar - 30 Mar
Hotel 55 Chicago Downtown

About the area

Chicago

At The Willows Hotel you'll be 1 km (0.6 mi) from Lake Michigan and 2 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Chicago Riverwalk.

What's nearby

  • Lincoln Park - 5 min walk - 0.5 km
  • Vic Theatre - 14 min walk - 1.3 km
  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.2 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 48 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Duke Of Perth - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬2 min walk
  • ‪Le Petit Marcel - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk

About this property

The Willows Hotel

As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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Front of property
The Majestic Hotel
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
4.3 out of 5, Excellent, 1,002 reviews
The price is NZ$229
includes taxes & fees
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The Majestic Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming older hotel.
Stayed 5 nights in Dec 2025

2/10 Terrible

Thomas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Dear Management Team at The Willows Hotel, I am writing to formally complain about my recent stay at The Willows Hotel, which was extremely disappointing due to both front desk staff behavior and unacceptable room conditions. Upon arrival, the front desk staff member was immediately rude and unprofessional. She answered a phone call while checking us in and left me standing there for an extended period without acknowledgment. When we politely asked whether a top-floor room was available, she responded that nothing was available because we had booked what she described as “the cheapest and smallest room.” The implication and tone were unnecessary and condescending. During check-in, I briefly stepped away while my wife remained at the desk. When I returned, I asked my wife whether she had received the room we requested. At that point, the front desk staff member interjected and told me, “You need to be patient.” This comment was entirely uncalled for, as I was not speaking to her, nor was there any impatience on my part. The entire check-in process was miserable, and despite the attitude we received, we were still not given a top-floor room because, as we were told again, we “get what we get” since we booked the cheapest room. Once we reached our room, it was extremely cold. We contacted the front desk and were told to turn the knob on the radiator and that the heat would come on. We did this correctly on both radiators, yet the room remained freezing. We were then forced t
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, property conditions & facilities
Such a lovely location, proximity to parking and restaurants and cozy lobby.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful and pleasant.
Stayed 1 night in Oct 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was quiet! We enjoyed seeing a familiar face at the Desk throughout the weekend! It seemed as if one young lady was always there. Staff was very Courteous! Rooms and lobby were very clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Allison

Stayed 1 night in Nov 2025

10/10 Excellent

Drew

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was nice and a great location
Stayed 1 night in Dec 2025

10/10 Excellent

ISABELLA

Stayed 2 nights in Nov 2025

8/10 Good

Geralyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and service was good. Good restaurants close by. Coffee machine in lobby could have been updated. M&M ‘s in room were old
Stayed 4 nights in Nov 2025

6/10 Okay

Kim

Stayed 4 nights in Nov 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very small, older, but cozy. Location was amazing. Actually the location was the best part. Lots of restaurants , shops… Very charming hotel with character. Kind of higher priced but definitely would stay here again. Friendly staff as well!
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities
Perfect location. Love the neighborhood
Stayed 1 night in Nov 2025

8/10 Good

Kendra

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

deniza

Liked: Cleanliness, property conditions & facilities, room comfort
No we had heating issues
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was a great size and very clean. The downstairs is gorgeous as well, and it feels like a very safe hotel with the double locks! We had a very nice stay here.
Stayed 1 night in Oct 2025

6/10 Okay

Patthaporn

Stayed 2 nights in Nov 2025

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, amenities
I understand The Willlows is an old building, but the room was too small and not very clean. Also, the front desk person at check out provided poor customer service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl, Queen Creek

Stayed 3 nights in Nov 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
They made sure I initialed the section where you agree to not smoke in 3 different places. Went to my room and it literally reeked of smoke. I went back downstairs to be told they had no other queen rooms and I would have to upgrade for a king size which was extra $10 a night so I did even after being told it was difficult to do so. In general the place was very clean. But if you’re looking for a true boutique hotel this is not it! Bathrooms are old and need serious updating, pink tile! Carpets are also old. But I will say the bed was extremely comfortable and I had a good sleep.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elia

Stayed 2 nights in Nov 2025

10/10 Excellent

Austin

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

8/10 Good

Misty, Marietta

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good price and very nice lobby. Rooms clean. Very small. Very old but ok for a couple nights.
Stayed 1 night in Oct 2025

4/10 Poor

Brent

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The front desk staff were cool and not helpful when we asked about where parking was available. When I went to call the front desk because there was no shampoo, I found the phone unplugged with no cord to plug it in, so I had to go to the desk. The water in the shower was like warm. The whole property is tired.
Stayed 2 nights in Oct 2025