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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Front of property
Junior Suite, 1 King Bed
Deluxe Double Room, 2 Queen Beds
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$296
includes taxes & fees
21 May - 22 May

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪2 min drive‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

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21 May - 22 May
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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • Lincoln Park Zoo - 2 min drive - 1.9 km
  • Wrigley Field - 3 min drive - 2.2 km
  • DePaul University-Lincoln Park - 3 min drive - 1.9 km
  • Michigan Avenue - 4 min drive - 4.6 km
  • Navy Pier - 7 min drive - 7.0 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Cesar's Killer Margaritas - Broadway - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Tuk Tuk Thai Isan Street Food - ‬4 min walk
  • ‪Galway Bay - ‬4 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Romanian, Spanish

Similar properties

Exterior

Hotel Versey Chicago Lincoln Park

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 1,519 reviews
The price is NZ$253
includes taxes & fees
21 May - 22 May
Hotel Versey Chicago Lincoln Park

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 21 May 2025 start from NZ$295.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1009 reviews
Rating 8 - Good. 269 out of 1009 reviews
Rating 6 - Okay. 116 out of 1009 reviews
Rating 4 - Poor. 66 out of 1009 reviews
Rating 2 - Terrible. 34 out of 1009 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, ORLANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 1 night in Feb 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the Willows

The Willows is a small hotel located in a great area full of wonderful restaurants and shopping. It’s very cozy and the fireplace is a great, especially in the winter. The lobby area is very welcoming
Stayed 3 nights in Feb 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Old time hotel, great location and very nice!
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deposit rip off

I was charged 100 as a deposit and despite only using a towel and washcloth to take a shower my deposit was not returned. This ia a ripoff
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Stayed 3 nights in Jan 2025

4/10 Poor

Kristie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Ali

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Asked front desk about updates to room. Stated that they are working on it starting front the fourth floor down. Was on 2, paint chip, peeling wall paper.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it alot
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

good location in Lincoln Park

The rooms were a nice size. The location was great for our needs. The hotel can realy use an update/refresh. We have no issue with it being an older hotel, but this one is looking run down. We had 2 rooms for our family. We had to change 1 room bc the heat was not working and then in the new room, the toilet did not work well. It did not fill. Even after speaking to the front desk the toilet was"iffy". Our kids came to our room to use the toilet rather than clog their toilet. There are old fashion steam radiators which can be briefly noisy at times when they fill. Unfortunately, that often happened in the middle of the night. At about 3am both rooms' radiators filled. They were not controlled by a thermostat but by the hotel overall. In addition, there was a little spot wall heater and a seperate AC unit. Rooms (our 2 rooms were on opposite side of the hall) over looked alleys, common for city hotels. But for one room... a spot light shined directly into the room at the bed 24/7. So the shade had to be pulled. Front desk staff was very casual... no uniform or more fomal dress. We did not recognize the staff when we went to check out on Sunday am. She was dressed in sweats. They were friendly enough. The location was really good for us in Lincoln Park. Easily walkable to family that live in tha area. You do not have much choice g for hotels in that area.
Stayed 3 nights in Jan 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

stan

Stayed 1 night in Jan 2025

10/10 Excellent

SAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

Gregory

Stayed 2 nights in Jan 2025

8/10 Good

Jeffrey, Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and there was plenty of food choices. The people working the front desk were all amazing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Katonia

Stayed 1 night in Jan 2025

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Micah

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Spencer

Stayed 2 nights in Dec 2024

8/10 Good

David, Dallas

Liked: Cleanliness
Very good location for my stay. The property is somewhat dated, looking the same as when I last stayed here 10 years ago. Refrigerator in room is most appreciated. Close to bus lines 36, 22, and 151. Have lunch at "The Bagel" a few blocks north for a wonderful Jewish Deli experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Buuzand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2024

6/10 Okay

Amy, Long Beach

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Major side of hotel was right next to alley way that was very noisy. There was people arguing and being loud well past 3 am. Our hotel windows looked right into the apartment across the way. Parking was at two public parking lots that were a few hundred yards away, and incredibly limited. We ended up having to use a public parking garage that was almost 1/2 a mile away. Staff was not knowledgeable about the area, we asked for recommendations and they acted as though they didn’t know the area. For the price, wished would have stayed at a motel 6, least we would have had coffee. No coffee was available in the lobby which often had people in it talking loudly on their phones. Over all not a place we want to stay again. Save your money, find somewhere else.
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Willows for a hockey game at Wrigley Field. It was walkable, 1.2 miles. We did Uber back. Comfortable for a family of 4.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall good stay - biggest negatives being the musty / mold smell in the room and the loud neighbors
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacob A., Niles

Stayed 1 night in Dec 2024