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The Willows Hotel

3.0 star property
Hotel with a 24-hour front desk, near Lake Michigan

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Front of property
Dining
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$258
includes taxes & fees
18 Nov - 19 Nov

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park Zoo
    ‪19 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Place, Michigan Avenue
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Shower/bath combination
Private bathroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Chicago

At The Willows Hotel you'll be 1.1 km (0.7 mi) from Lake Michigan and 1.9 km (1.2 mi) from Wrigley Field. Highlights at this boutique hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area, a fireplace in the lobby and luggage storage. .Attractions within a 10-minute drive of this 3-property class Lakeview hotel include Michigan Avenue and Grant Park.

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.8 km
  • Michigan Avenue - 5 min drive - 4.6 km
  • Navy Pier - 9 min drive - 7.4 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Jimmy John's - ‬3 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Fireplace in lobby
  • Lift
  • No smoking on site
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Similar properties

Front of property
The Majestic Hotel
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
4.3 out of 5, Excellent, 1,026 reviews
The price is NZ$258
includes taxes & fees
24 Nov - 25 Nov
The Majestic Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 26 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Willows Hotel?

The Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Willows Hotel?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at The Willows Hotel on 18 Nov 2025 start from NZ$258.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Willows Hotel?

The closest beach to The Willows Hotel is North Avenue Beach (2.6 km).

Is there a free airport shuttle available at The Willows Hotel?

No, The Willows Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Willows Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Willows Hotel?

No, pets are not allowed.

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1030 reviews
Rating 8 - Good. 269 out of 1030 reviews
Rating 6 - Okay. 133 out of 1030 reviews
Rating 4 - Poor. 69 out of 1030 reviews
Rating 2 - Terrible. 29 out of 1030 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Disliked: Amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Clinton, Shepherdsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again if coming to Chicago but not staying downtown. Close to Lake Michigan and plenty of dining options. Area around hotel was quiet and safe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service
Loved it! Close to wrigley!
Stayed 1 night in Jul 2025

4/10 Poor

RON

Liked: Staff & service
Disliked: Property conditions & facilities
The age of this facility and what you receive was way below the value of $600/night that I paid. I was actually really shocked, but had limited options to find a place to stay in that area. I will not stay at this property again unless it is more like $150 per night. It is a dated facility, cold coffee and a bit musty because of the old carpet.
Stayed 2 nights in Jul 2025

6/10 Okay

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really hot outside and our room was not very cool so we were uncomfortable. Besides that it was a nice stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Reed

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this historic hotel. The staff was fantastic. It was clean. They had robes and a full and pretty reasonably-priced minibar and snack selection in the room. Our only issue was that the bathroom light was on a motion sensor that was set on a timer for about 3 minutes, so the lights kept going out when we were showering. Walkable to Wrigley. Great neighborhood. We felt safe. We would stay here again!
Stayed 2 nights in Jul 2025

8/10 Good

Cara K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service

The stay was very good.

The stay was very good. The hotel is well-maintained and the staff is very attentive. I would stay at The Willows Hotel again. Note: I am waiting a refund of the USD 100.00 deposit paid at check-in.
Stayed 5 nights in Jul 2025

10/10 Excellent

Elias, BELCHERTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lively neighborhood.
Stayed 1 night in Jul 2025

8/10 Good

Steve, Danbury

Liked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot
Stayed 1 night in Jul 2025

8/10 Good

Lecia

Stayed 1 night in Jun 2025

10/10 Excellent

Esmeralda Duenas

Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank goodness we found this place!

We had some terrible luck with the hotels we booked on this trip - the first one was out of hot water, and the second one we couldn't even check into because there was no front desk staff and they tried to charge us an additional $130 on arrival thru text. We quickly booked the Willows Hotel at the last minute, and it was a night and day difference. The concierge was waiting for us when we arrived, and helped us get checked in fast and easily. The staff was friendly and the rooms had a lot of space. We were traveling with 2 young children so this was key - they loved it and want to come back to stay. We will definitely stay there again!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles, oklahoma city

Liked: Staff & service
Location
Stayed 3 nights in Jul 2025

10/10 Excellent

Jenna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great boutique hotel, right in the heart of Lakeview neighborhood. Very convenient for us on our trip. I highly recommend this property
Stayed 3 nights in Jul 2025

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine and room spacious. Parking is sparse around area and parking garage charges $25 each time in or out.
Stayed 1 night in Jul 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Stayed 1 night in Jul 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service
Reasonably priced, good location, short walk to Wrigley. An in-room coffee maker would be convenient
Stayed 1 night in Jul 2025

6/10 Okay

Stephen, Bedford

Travelled with family
Disliked: Amenities
This is an older property, but it is still a nice place to stay. When we were assigned our room (309) is smelled really bad. I am not sure if it was mold or the room just wasn't clean, something was not right. We checked with the desk clerk who initially said that there were no other rooms available, but at our instance, he was able to find a room in the property. He was not exactly the most engaging or helpful staff member. The day shift guy was great, so take that for what it is worth. This property is located close to lots of shopping and dining. This is the second time I have stayed in this area of Chicago, and I would stay here again because it is safe and clean. The rooms have a mini bar if you like that and some treats for purchase in the room. Beds were very comfortable.
Stayed 2 nights in Jul 2025