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Virgin Hotels Chicago

4.5 star property
Luxury hotel with nightclub and 24-hour fitness centre

Photo gallery for Virgin Hotels Chicago

Rooftop terrace
Rooftop bar, al fresco dining, open daily
Grand Suite, 2 Bedrooms, City View | City view
Exterior
Rooftop bar, al fresco dining, open daily

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Bar
The current price is NZ$539
includes taxes & fees
19 Oct - 20 Oct

Explore the area

View map
203 N Wabash Ave, Chicago, IL, 60601
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(70 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Double Beds, Accessible

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Penthouse, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Sir Richard's Flat)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room (Sir Richard's Flat)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Accessible, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Accessible, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Bedrooms, River View (King)

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms, River View (King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, 2 Bedrooms, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Virgin Hotels Chicago. Within steps you'll find popular attractions like Chicago Riverwalk and Michigan Avenue. Highlights at this boutique hotel include a restaurant, a nightclub and a 24-hour gym. .The restaurant, Miss Ricky's, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Cerise is the hotel's own rooftop bar, serving drinks along with dinner and light fare. 1430 square feet (133 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk walk of this 4.5-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Chicago Theatre - 2 min walk - 0.2 km
  • Michigan Avenue - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • State Station - 2 min walk
  • Millennium Station - 4 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Elephant & Castle - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪7-Eleven - ‬1 min walk

About this property

Virgin Hotels Chicago

Luxury hotel with nightclub and 24-hour fitness centre
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1430 square feet (133 square metres) and includes a conference centre. A nightclub, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Virgin Hotels Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 26 levels
  • Conference rooms
  • 1430 sq ft of conference space
  • 133 sq. m of conference space
  • Built in 1928
  • Nightclub
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Virgin Hotels Chicago offers 250 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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L7 Chicago by LOTTE
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  • Free WiFi
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4.8 out of 5, Exceptional, 3,082 reviews
The price is NZ$496
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (USD 79 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cerise
  • Miss Ricky's
  • Two Zero Three

Things to do

  • 24-hour gym
  • Library
  • Nightclub

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1,430 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 26 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1928
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 34.05 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 79 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number Hotel License

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Virgin Hotels Chicago Hotel
Virgin Hotels Hotel
Virgin Hotels Chicago
Virgin Hotels
Virgin Hotels Chicago Hotel
Virgin Hotels Chicago Chicago
Virgin Hotels Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Virgin Hotels Chicago?

Virgin Hotels Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Virgin Hotels Chicago?

As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Virgin Hotels Chicago on 19 Oct 2025 start from NZ$479.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Virgin Hotels Chicago?

Yep, Virgin Hotels Chicago has covered valet parking with in/out privileges for USD 79 per night.

Are there any beaches close to Virgin Hotels Chicago?

The closest beach to Virgin Hotels Chicago is Ohio Street Beach (1.4 km).

What makes Virgin Hotels Chicago a romantic place to stay?

Al fresco dining and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Virgin Hotels Chicago.

Does Virgin Hotels Chicago serve breakfast?

You bet, cooked-to-order brekkie is served on weekdays between 7:00 AM and 1:00 PM and weekends from 8:00 AM to 1:00 PM.

Is there a free airport shuttle available at Virgin Hotels Chicago?

No, Virgin Hotels Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Virgin Hotels Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Virgin Hotels Chicago?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Virgin Hotels Chicago?

Furry friends are welcome at Virgin Hotels Chicago, with food and water bowls on offer.

Reviews

Virgin Hotels Chicago Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 995 out of 1382 reviews
Rating 8 - Good. 238 out of 1382 reviews
Rating 6 - Okay. 87 out of 1382 reviews
Rating 4 - Poor. 27 out of 1382 reviews
Rating 2 - Terrible. 35 out of 1382 reviews

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
I loved the location of the property, and the overall concept of something fun and funky, but I had a "higher end" room, and it was right near the elevator, so I got a lot of noise on that side, plus the El from the other side. The rug wasn't super clean (although the bedding and the rest of the room were a delight). The most annoying thing was the TV. Anything I turned it to, 10 minutes later to the minute, it went back to the Virgin channel #1, here are all our hotels in the world. I really hated having to stay on top of a show, when usually I want the tv on as background while I'm getting ready, etc. Also, this hotel's amenities were oversold, i.e., good luck getting on the rooftop, especially if you just wanted a quiet sip of a drink. I loved the cafe and the staff, though, everyone was very pleasant.
Stayed 2 nights in Jul 2025

4/10 Poor

Cliff, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Oshanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second time at
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and great beds!

The stay was very nice, and we loved the rooms, coffee shop, robes, and rooftop bar! However, I did notice a few things were missing. For a nice hotel that is pet-friendly, I was surprised there wasn't a dog bowl, a fun amenity, or treats. There also wasn't complimentary water, which is odd for a $470 room. The little touches were lacking. I would stay again due to the room and location. Thanks!
Stayed 1 night in Jul 2025

8/10 Good

Todd, Columbus

Travelled with partner
I love Virgin air and expected a 5-star experience. Hotel checkin was not all that welcoming, but efficientl. They had no valet service and basically told us we were on our own. Thought ok I need a drink so went to the rooftop bar. An afterthought at this hotel. Cushions were dirty and faded. Barely staffed. More like a rooftop bar in costs rica than downtown Chicago. Room was nice and stylish. The highlight of the stay tbh as was the coffee shop.
Stayed 1 night in Jun 2025

8/10 Good

Derek

Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and room were awesome..bed very comfortable. Coffee shop was great had great fast breakfast options. Had Miss Rickie's one day was really great food. Only complaint would be the rooftop bar evening clientele...did not feel comfortable and they were loud and raucous.
Stayed 4 nights in Jul 2025

10/10 Excellent

Manny

Stayed 2 nights in Jun 2025

10/10 Excellent

Brett

Stayed 4 nights in Jun 2025

4/10 Poor

Betsy

Liked: Cleanliness
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

If you like bar life it’s great , otherwise not so

Rooms are nice very modern rooms. Elevator service sucks!! Caters more to non guests going to their bars. I will not be back Good for red line subway access, parking in garage close by for a discount, walking distance to Riverwalk and stores.
Stayed 3 nights in Jun 2025

8/10 Good

Philip, Middleton

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay but felt the price was too high for the size of the room, and the lack of places to sit in the room. Only one chair.
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the Virgin brand. However, Loading and unloading was terribly managed and spaces in front of hotel were taken by valet of Vip vehicles. Also, there were so many no guests that were attending a roof top club that elecators were all full. Didnt seem very sade nor well managed.
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must Stay

Amazing hotel with exceptional rooftop in prime location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth, Fontana

Stayed 4 nights in Jun 2025

10/10 Excellent

Remy

Stayed 4 nights in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Coffee shop was amazing and the team. Friendly front desk staff and food at the restaurant. Great shower and room. I stay again.
Stayed 2 nights in Jun 2025

8/10 Good

william

Stayed 1 night in Jun 2025

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Ebony

Stayed 5 nights in Jun 2025

2/10 Terrible

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible

Worse experience ever! Loud kids partying on the roof. I was kicked out of my room a day early.
Stayed 3 nights in Jun 2025

10/10 Excellent

CorDarryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property location was perfect! Rooftop top views was amazing!
Stayed 2 nights in Jun 2025

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Previously stayed at Virgin property and loved it. Was really excited for our stay at Chicago property and could not have been more disappointed. Booked 3 night stay and left day early to stay at another hotel because it was so awful. When checking in we found out the rooftop bar was hosting an event that was open to the public and had a line down the block waiting to get in. Once checked in, AC is on room would not go lower than 71 (same after we had maintenance “fix it”). Service at the rooftop bar and main restaurant were both subpar (the cocktails at bar were the worst we’ve ever had). Important to mention the bar is open to the general public and is packed so hotel guests likely won’t find seating. The worst part of the stay was the music from the bar. We were 8 floors below it and the music sounded like it was in the room next door…until 2am!!! If I could rate the property zero stars I would. It’s worth mentioning we randomly met a hotel employee outside the property the first night in town and they told us we would be disappointed in the property…that says a lot.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alison

Liked: Cleanliness
Stayed 2 nights in Apr 2025