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Hotel Los Portales Chignahuapan

3.0 star property

Photo gallery for Hotel Los Portales Chignahuapan

Terrace/patio
Reception
Reception
Front of property
Premium bedding, down duvets, pillow-top beds, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300
  • Place, Basilica of the Immaculate Conception
    ‪2 min walk‬
  • Place, Chignahuapan Downtown Park
    ‪2 min walk‬
  • Place, Casa del Axolote
    ‪2 min walk‬

Room options

View all photos for Standard Double Room

Two twin beds with headboards, white bedding, and patterned throw blankets.

Standard Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Chignahuapan

Hotel Los Portales Chignahuapan puts you in the heart of Chignahuapan, within steps of Casa del Axolote and Parroquia de Santiago Apóstol. Highlights at this Colonial hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a free manager's reception and a coffee shop/cafe. There's also the convenience of free self parking. .Places within a short walk of this 3-property class Chignahuapan hotel include Chignahuapan Downtown Park and Kiosco Mudéjar.

What's nearby

  • Basilica of the Immaculate Conception - 2 min walk - 0.2 km
  • Chignahuapan Downtown Park - 2 min walk - 0.2 km
  • Casa del Axolote - 2 min walk - 0.2 km
  • Kiosco Mudéjar - 3 min walk - 0.3 km
  • Parroquia de Santiago Apóstol - 3 min walk - 0.3 km

Restaurants

  • ‪Restaurant El Legado - ‬2 min walk
  • ‪Taquería "El Portal - ‬2 min walk
  • ‪Café Del Centro - ‬4 min walk
  • ‪Restaurante "La Puerta - ‬5 min walk
  • ‪El Veneno - ‬2 min walk

About this property

Hotel Los Portales Chignahuapan

There's a restaurant on site, as well as a coffee shop/cafe. A free manager's reception is offered daily. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Los Portales Chignahuapan. Self parking is free.

This Colonial Chignahuapan hotel is smoke free.

  • 5 guestrooms or units
  • 2 levels
  • Manager's reception (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Los Portales Chignahuapan offers 5 accommodations, which are accessible via exterior corridors. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 36-inch Smart televisions come with cable channels and first-run films.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Interior
Hotel Osalle Inn
Chignahuapan
  • Pool
  • Parking included
  • Free Wi-Fi
  • Room service
4.4 out of 5, Excellent, 144 reviews
The price is NZ$140
includes taxes & fees
30 July - 31 July
Hotel Osalle Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • TAQUERIA Y JUGOS EL PORTA

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels
  • First-run films

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Los Portales Chignahuapan

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Los Portales Chignahuapan
Hotel Los Portales Chignahuapan Hotel
Hotel Los Portales Chignahuapan Chignahuapan
Hotel Los Portales Chignahuapan Hotel Chignahuapan

Frequently asked questions

What is the cancellation policy at Hotel Los Portales Chignahuapan?

Hotel Los Portales Chignahuapan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Los Portales Chignahuapan?

Yep, Hotel Los Portales Chignahuapan has a free self car park.

What makes Hotel Los Portales Chignahuapan a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Los Portales Chignahuapan.

Is there a free airport shuttle available at Hotel Los Portales Chignahuapan?

No, Hotel Los Portales Chignahuapan does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Los Portales Chignahuapan?

Yep, you can grab a meal at Hotel Los Portales Chignahuapan's onsite restaurant.

What time are check-in & check-out at Hotel Los Portales Chignahuapan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Los Portales Chignahuapan?

No, pets and service animals are not allowed.

Hotel Los Portales Chignahuapan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 126 reviews
Rating 8 - Good. 30 out of 126 reviews
Rating 6 - Okay. 4 out of 126 reviews
Rating 4 - Poor. 0 out of 126 reviews
Rating 2 - Terrible. 2 out of 126 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

JOSE ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The ggod: Very modern property. Near to most iconic locations. The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Nights are cold and the rooms are cold. They don't have heating or air conditioning.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Horrible service from Front desk AM shift woman.

The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje super limpio y con excelente ubicación, ademas cuenta con estacionamiento de fácil acceso.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ivan Alberto

Liked: Cleanliness, staff & service
Es buen hotel y cerca del centro
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rosa Gabriela

Liked: Cleanliness, staff & service
Habitación limpia, personal amable
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

edgar ivan

Liked: Cleanliness, staff & service, amenities
Todo muy bien
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angélica Altamirano

Liked: Cleanliness, amenities, property conditions & facilities
La habitación perfecta, las instalaciones súper bonitas, limpias, todo muy bonito y la gente que te atiende súper amable. Definitivamente uno de los mejores hoteles
Stayed 1 night in Dec 2025
Verified

8/10 Good

Virgilio Adolfo

Liked: Cleanliness, staff & service
La atención del personal y la limpieza muy buenos.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, ubicación y limpieza
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Irma Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me gustó , excelente ubicación zona céntrica , solo que en el lavabo no había agua caliente , todo lo demás es excelente, me volvería a quedar !!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service
Muy bien la habitación
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

eumir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiente tranquilo, buena ubicación
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, muy limpia y cómoda. Execelente servicio, todo el tiempo atentos a nuestras necesidades, super céntrico, 5 minutos a pie del zócalo. Muy recomendable, sin duda volvería a hospedarme en este hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrica
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su ubicacion
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Aug 2025
Verified

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia nos pareció buena, muy cerca del centro. Mucha cordialidad en la atención.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados muy cerca de la plaza principal, las iglesias, comercios y restaurantes del poblado.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

SERGIO NUÑEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 de 10. Excelente hotel. Muy limpio, seguro, bonito y cómodo. Y el personal fue muy amable. Ni parece hotel de un pueblito mágico, está excelente todo.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente muy bonita, la habitación es muy espaciosa y, al encontrarse en el centro, tienes acceso a todos lados
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Luis enrique sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la estancia en el hotel a 2 cuadras del zocalo con muchos lugares para comer y acceder a pie.
Stayed 2 nights in Dec 2024