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Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property
Riverwalk resort with 2 restaurants and free breakfast

Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Exterior
Reception
Outdoor pool
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Room service
  • 24/7 front desk
The current price is NZ$261
includes taxes & fees
23 Sept - 24 Sept

Explore the area

View map
Daraja Mbili, Kisumu, Kisumu County
  • Hippo Point
  • Dunga Bay
    ‪25 min drive‬
  • Kisumu Impala Sanctuary
    ‪28 min drive‬
  • Kisumu (KIS)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Rainfall showerhead
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Cabin

Family Cabin

Family Cabin

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 3
  • 1 King Bed

About the area

Kisumu

A luxury stay in Kisumu awaits you at Ciala Resort Best Hotel in Kisumu Kenya. You'll be 2.4 km (1.5 mi) from Maragoli Hills and 13.8 km (8.6 mi) from Lake Victoria. Highlights at this family-friendly resort include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. Enjoy access to ecotours, horse riding/hire and bike hire. 8611 square feet (800 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning free buffet breakfast is offered between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a beach shuttle. .Places within a 30-minute drive of this 4.5-property class Kisumu resort include Dunga Bay and Kisumu Impala Sanctuary.
View more Resorts in KisumuOpens in a new window

What's nearby

  • Kisimu museum - 22 min drive - 23.1 km
  • Masai Craft Market - 23 min drive - 24.2 km
  • The West End Shopping Mall - 23 min drive - 25.4 km
  • Dunga Bay - 25 min drive - 26.4 km
  • Kisumu Impala Sanctuary - 28 min drive - 25.3 km

Getting around

  • Kisumu (KIS) - 38 min drive

Restaurants

  • ‪Kisumu City - ‬16 min drive
  • ‪Carpediem - ‬7 min drive
  • ‪Secrete Lounge - Maseno - ‬12 min drive
  • ‪Lakeside Fish Eating Joints - ‬15 min drive
  • ‪Green Park Lifestyle - ‬12 min drive

About this property

Ciala Resort Best Hotel in Kisumu Kenya

Riverwalk resort with 2 restaurants and free breakfast
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre, 10 meeting rooms, and coworking spaces are available. Event space at this resort measures 8611 square feet (800 square metres) and includes a conference centre. An outdoor pool, spa services, and a terrace are also featured at the luxury Ciala Resort Best Hotel in Kisumu Kenya. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kisumu resort.

  • 58 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8611 sq ft of conference space
  • 800 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Ciala Resort Best Hotel in Kisumu Kenya offers 58 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

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Exterior

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  • Breakfast included
  • Spa
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4.5 out of 5, Wonderful, 128 reviews
The price is NZ$309
includes taxes & fees
24 Sept - 25 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (8,611 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 4000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: KES 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Frequently asked questions

What is the cancellation policy at Ciala Resort Best Hotel in Kisumu Kenya?

Ciala Resort Best Hotel in Kisumu Kenya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ciala Resort Best Hotel in Kisumu Kenya?

As of 22 Sept 2025, prices found for a 1-night stay for 2 adults at Ciala Resort Best Hotel in Kisumu Kenya on 23 Sept 2025 start from NZ$261.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ciala Resort Best Hotel in Kisumu Kenya?

Yep, Ciala Resort Best Hotel in Kisumu Kenya has a free self car park.

Is there a spa on site at Ciala Resort Best Hotel in Kisumu Kenya?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Ciala Resort Best Hotel in Kisumu Kenya have a pool?

Ciala Resort Best Hotel in Kisumu Kenya has an outdoor pool.

What luxury perks are available at Ciala Resort Best Hotel in Kisumu Kenya?

Ciala Resort Best Hotel in Kisumu Kenya features an outdoor pool, 2 restaurants and 2 bars.

What makes Ciala Resort Best Hotel in Kisumu Kenya a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Ciala Resort Best Hotel in Kisumu Kenya.

Is Ciala Resort Best Hotel in Kisumu Kenya family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Ciala Resort Best Hotel in Kisumu Kenya is a hit with families.

Does Ciala Resort Best Hotel in Kisumu Kenya serve breakfast?

Sure does, free buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ciala Resort Best Hotel in Kisumu Kenya?

No, Ciala Resort Best Hotel in Kisumu Kenya does not offer an airport shuttle service.

Is there a bar or restaurant at Ciala Resort Best Hotel in Kisumu Kenya?

Yep, Ciala Resort Best Hotel in Kisumu Kenya has 2 restaurants.

What time are check-in & check-out at Ciala Resort Best Hotel in Kisumu Kenya?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Ciala Resort Best Hotel in Kisumu Kenya?

No, only service animals are allowed.