Independent - accommodation in Cier-de-Luchon

The hotel is modern with 5 min walk to the center. View over looking Vielha is amazing. However sound isolation could be further improved to have a more comfortable stay.

One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street.

Property is located in the small Spanish Village of Les. Great Mountain View’s in all directions The hotel is centrally located, close to multiple cafés, bars and a few restaurants that are right along a watershed that runs through the village. Staff was very friendly and accommodating and I got one four parking spots right out front. Stayed two nights and caught the Tour de France in Bagneres de Luchon. Les is about a 30 min drive but far enough to be uncrowded and quiet. Stayed with my GF and Service dog. Would definitely stay again. Only con is the pillows. Like a rolled up sleeping bags. We asked for flatter more comfortable ones and the hostess/ Mgr found us two flat soft ones. 👍