Best Western - accommodation in Cirencester

From making our room booking, adding food bookings and treatments was hassle. Getting through on the phone was just ringing out, so I tried messaging which took a week to get an unsatisfactory answer. We booked rooms and spa package but still had to pay extra to go for a swim on our arrival and then they wanted extra for slippers. The rooms are small and mediocre, we didn't have lake view thus we looked out on a golf cart. The spa was tired and a bit grubby looking, water jets barely worked, sauna and steam room were large and nice. Treatments and staff were good. First night we ate in boathouse. It was dreadful, they asked if we had dietary needs we said yes gluten but the couldn't accommodate our needs. Our foccachia never turned up. The steaks were cold and the desserts were very poor, Bill was £220 for 4 which included a cocktail each which were delicious. Next morning we had breakfast in brasserie it was superb ... huge choice and best quality. Staff were excellent and so was our afternoon tea. It could be so much better, I dont think I would recommend or make a return visit

Lovely hotel, pleasant staff. Approximately a good 20 minutes walk from the town centre. Great to have parking

Room and bathroom excellent Evening meal and breakfast was excellent poached eggs are outstanding Overall stay was very pleasant