2/10 Terrible
Lorraine
14 Dec 2025
REFUND REQUIRED:
HONEYMOON RUINED!!!! -DESPICABLE CHECK-IN, RUDE STAFF, NOISY GUESTS
I booked this hotel as it had come highly recommended. I'm leaving wondering why?!
Upon check in Chloe initially ignored myself and my husband having looked me in the eye, looked down and continued a conversation with her colleague; then decided to abruptly check us in. She was cold, unwelcoming and immediately as she took one look at us treated us according to that! Euan was there who in our opinion saved the day, as I'd would have checked out there and then!!
Lucie was very kind and helpful too.
Noisy Guests
The above were put directly next door to us in room 318; the ENTIRE floor was empty so staff, I think deliberately put these uncouth, loud, aggressive and extremely disrespectful people next to us knowing what would ensue!!!
I called reception around 1:30am spoke to james who was himself helpful at the start, but quickly became combative; talking over me, and dismissed me.
I told him I had been woken up by these uncouth lot next door quite a few time!!!
james Duty Mng was very rude, talked over me the entire time and refused to let me speak or get my point across on three separate occasions!!!
john was also unhelpful by not asking if I'd like help moving my luggage! He then lied when I'd asked him if he'd mind helping me, saying he'd asked Mr if I needed help when he hadn't!!!
I'm angry disgusted and would like a refund as my ENTIRE HONEYMOON has been ruined!!!!
Lorraine
Stayed 3 nights in Dec 2025























