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iStay Hotel Ciudad Juarez

3.5 star property
Central hotel connected to a shopping centre in Ciudad Juárez with free parking

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Lobby
Exterior
Indoor pool
Shower, hair dryer, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Gym

Explore the area

View map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Place, Plaza de las Americas
    ‪3 min walk‬
  • Place, Paso del Norte Cultural Center
    ‪12 min walk‬
  • Place, Paso del Norte International Bridge
    ‪4 min drive‬
  • Airport, Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

8.2 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

Ciudad Juárez

IStay Hotel Ciudad Juarez puts you in the heart of Ciudad Juárez, connected to a shopping centre and within just a 10-minute stroll of Hospital de la Mujer and Plaza de las Americas. Highlights at this hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .The restaurant, Restaurante la Pergola, is open for breakfast. Enjoy the indoor swimming pool and gym. Business travellers can take advantage of a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Pronaf hotel include Paso del Norte International Bridge and American Consulate.

What's nearby

  • Plaza de las Americas - 3 min walk - 0.3 km
  • Paso del Norte Cultural Center - 12 min walk - 1.0 km
  • Benito Juárez Olympic Stadium - 4 min drive - 3.5 km
  • Paso del Norte International Bridge - 4 min drive - 4.2 km
  • American Consulate - 10 min drive - 8.8 km

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪Fiesta Inn - ‬2 min walk
  • ‪Crisostomo - ‬5 min walk
  • ‪Applebee's - ‬4 min walk
  • ‪Corralito - ‬4 min walk

About this property

iStay Hotel Ciudad Juarez

Central hotel connected to a shopping centre in Ciudad Juárez with free parking
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. There's an onsite business centre.

WiFi and wired Internet are free in public spaces. The business-friendly iStay Hotel Ciudad Juarez also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with a safe and free newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

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4.4 out of 5, Excellent, 1,796 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

What is the cancellation policy at iStay Hotel Ciudad Juarez?

IStay Hotel Ciudad Juarez offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at iStay Hotel Ciudad Juarez?

Yep, iStay Hotel Ciudad Juarez has a free self car park.

Does iStay Hotel Ciudad Juarez have a pool?

IStay Hotel Ciudad Juarez has an indoor pool.

Is iStay Hotel Ciudad Juarez family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that iStay Hotel Ciudad Juarez is a hit with families.

Does iStay Hotel Ciudad Juarez serve breakfast?

You bet, buffet brekkie is served on weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at iStay Hotel Ciudad Juarez?

No, iStay Hotel Ciudad Juarez does not offer an airport shuttle service.

Is there a bar or restaurant at iStay Hotel Ciudad Juarez?

Yep, you can grab a meal at iStay Hotel Ciudad Juarez's onsite restaurant.

What time are check-in & check-out at iStay Hotel Ciudad Juarez?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at iStay Hotel Ciudad Juarez?

No, only service animals are allowed.

iStay Hotel Ciudad Juarez Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 685 out of 1113 reviews
Rating 8 - Good. 227 out of 1113 reviews
Rating 6 - Okay. 103 out of 1113 reviews
Rating 4 - Poor. 48 out of 1113 reviews
Rating 2 - Terrible. 50 out of 1113 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valida Beth

Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Delicious and complete breakfast. Excellent customer service. We will come back next yesr.
Stayed 3 nights in Jun 2025

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Luis

Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jun 2025

10/10 Excellent

juan

Stayed 2 nights in Jun 2025

10/10 Excellent

Silbia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights and hotel felt secure and was clean. Included breakfast was our stay and that was delicious. Friendly staff and nice open area. Will stay again.
Stayed 3 nights in Jun 2025

6/10 Okay

Mayra

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Stayed 1 night in Jun 2025

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
It was good experience. One of the hallways was some hot but only outside the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great 👍
Stayed 1 night in Jun 2025

6/10 Okay

Cesar

Stayed 1 night in Jun 2025

8/10 Good

Krishna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok
Stayed 3 nights in Jun 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent place
Stayed 1 night in May 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Osvaldo

Liked: Staff & service, property conditions & facilities, room comfort
Mi cuarto,apestaba mucho a drenaje,el personal muy atento
Stayed 6 nights in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente! Un ambiente tranquilo y un staff super amable. La alberca en muy buenas condiciones y comoda. Nos gusto mucho la estadía aqui. Si lo recomiendo bastante.
Stayed 1 night in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Marcial

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jun 2025

10/10 Excellent

Adalberto

Stayed 1 night in Jun 2025

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful personnel very kind and attentive.
Stayed 1 night in Jun 2025

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Nacin

Stayed 2 nights in May 2025

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service
The AC at room temperature as so annoying
Stayed 1 night in Feb 2025