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Mercure Petriolo Siena Terme Spa Hotel

5.0 star property
Luxury hotel with full-service spa and sauna

Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

Indoor pool, seasonal outdoor pool
Aerial view
Rooftop terrace
Breakfast area
Soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Pet-friendly
  • Spa
  • Parking included
The current price is NZ$241
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Terme di Saturnia
  • Place, Piazza del Campo
    ‪38 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Heating
TV
Eco-friendly toiletries
Eco-friendly cleaning supplies
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Soundproofing

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Heating
TV
Eco-friendly toiletries
Eco-friendly cleaning supplies
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Soundproofing

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Heating
TV
Eco-friendly toiletries
Eco-friendly cleaning supplies
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Privilege Room

  • Sleeps 2

Superior Room

  • Sleeps 4

About the area

Civitella Paganico

A luxury stay in Civitella Paganico awaits you at Mercure Petriolo Siena Terme Spa Hotel. You'll be 0.1 km (0.1 mi) from Terme Petriolo and 5 km (3.1 mi) from Val di Merse. Highlights at this boutique hotel include a full-service spa, an indoor swimming pool and free self-parking. .A day of pampering at Petriolo Spa can include sports massages, body scrubs and facials along with access to the hot springs/mineral springs and sauna. For a drink, you can stop by the hotel's own poolside bar. Enjoy the Turkish bath/hammam, Hot tub, sauna and seasonal outdoor swimming pool. Plus you'll find free wired Internet in public areas, a conference centre and a 24-hour business centre. There's also the convenience of car rentals on site. .Sights within a 20-minute drive of this 5-property class Civitella Paganico hotel include Castello di Montepescini and Abbey of San Lorenzo al Lanzo.

What's nearby

  • Terme Petriolo - 1 min walk - 0.0 km
  • Piazza del Campo - 38 min drive - 37.4 km
  • Siena Cathedral - 38 min drive - 37.4 km
  • Castello Banfi - 41 min drive - 42.5 km
  • Santa Maria alle Scotte Polyclinic - 42 min drive - 40.9 km

Getting around

  • Civitella Paganico Station - 25 min drive
  • Pisa (PSA-Galileo Galilei) - 126 min drive

Restaurants

  • ‪Pizzeria il Doccio - ‬9 min drive
  • ‪La Riserva Esso - ‬13 min drive
  • ‪Bar Ristorante Le Due Cecche - ‬7 min drive
  • ‪Trattoria da Rosanna - ‬7 min drive
  • ‪Agriturismo Santa Maria - ‬6 min drive

About this property

Mercure Petriolo Siena Terme Spa Hotel

Luxury hotel with full-service spa and sauna
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free wired Internet.

Business amenities include a 24-hour business centre and 3 meeting rooms. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

  • 78 guestrooms or units
  • 5 levels
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Garden
  • Bellhop
  • No smoking on site
  • Bar by the pool
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Petriolo Spa has 8 treatment rooms, including rooms for couples. Services include sports massages, facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 14 years old are not allowed in the spa. There are 2 hot springs open between 10:00 AM and 7:00 PM.

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  • Breakfast available
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Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot springs open from 10:00 AM - 7:00 PM
  • Hot springs water temperature - 43 ºC
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Frequently asked questions

What is the cancellation policy at Mercure Petriolo Siena Terme Spa Hotel?

Mercure Petriolo Siena Terme Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Petriolo Siena Terme Spa Hotel?

As of 12 Dec 2025, prices found for a 1-night stay for 2 adults at Mercure Petriolo Siena Terme Spa Hotel on 14 Dec 2025 start from NZ$241.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Petriolo Siena Terme Spa Hotel?

Yep, Mercure Petriolo Siena Terme Spa Hotel has a free self car park.

Is there a spa on site at Mercure Petriolo Siena Terme Spa Hotel?

Yep, Petriolo Spa is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Mercure Petriolo Siena Terme Spa Hotel have a pool?

Mercure Petriolo Siena Terme Spa Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open from May to September.

Is there a free airport shuttle available at Mercure Petriolo Siena Terme Spa Hotel?

No, Mercure Petriolo Siena Terme Spa Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Mercure Petriolo Siena Terme Spa Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 235 reviews
Rating 8 - Good. 64 out of 235 reviews
Rating 6 - Okay. 24 out of 235 reviews
Rating 4 - Poor. 4 out of 235 reviews
Rating 2 - Terrible. 10 out of 235 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

ISABEL

Disliked: Property conditions & facilities
En un lugar muy lejos y no hay nada, me sentí insegura.
Stayed 1 night in May 2025

4/10 Poor

Lisa

Stayed 3 nights in Apr 2025

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort

Overrated for a 5 Star hotel

For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort

OK Hotel...doesn't feel like Tuscany

The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a beautiful retreat!

This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服，我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to go again!

Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place but beware of spa hours!

The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing sulphur spas as well as outdoor pools

Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place

It was very clean the rooms are very nice anda with good space, the spa and the gym was very nice.....and the manager was a very nice person that help the turis all time.. I will be back as soon as possible...

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

adrienne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing else like it anywhere in the world!!

Loved the facilities. People were terrific!! Beautiful location

10/10 Excellent

William, Temecula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Great recommendations from staff for local restaurants!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Sleeping on the M25

Described as tranquil this was anything but. Apparently the hotel was fully booked and thus we were allocated the room located at the front of the hotel which was feet away from the main road. Due to arriving at 8pm after searching for alternative accommodation we realised it was too late to relocate and rather than sit in a room where we had to raise our voices so as to hear each other we went to the hotel bar. Considering the hotel was 'fully booked' there were three people in the bar, it was just before 10pm! Yes the room was decorated very nicely but this was the only nice thing about this awful stinking inconsiderate hotel. The door to the outside balcony did not lock and looking out on a main road, where they're building a new fairway/bridge is not my idea of a relaxing and tranquil stay. We left the next morning and drove up to the beach past Pisa and spent our final day of our trip relaxing on the beach. The hotel should not be allocating anyone to those rooms at the front. I would not be surprised that they do this to make more money as people leave early and thus the rooms an be re-let. The word disappointing is insufficient to describe how we felt about this 1960's motorway hotel.

8/10 Good

Dmitry

Liked: Staff & service, property conditions & facilities, room comfort