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Palazzo Pacini

Photo gallery for Palazzo Pacini

Terrace/patio
Meeting facility
Free toiletries, hair dryer, towels
View from room
Property entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Outdoor space
The current price is NZ$328
includes taxes & fees
15 June - 16 June

Explore the area

View map
Via Gracco del Secco,14, Colle di Val d'Elsa, SI, 53034
  • Place, Museo del Cristallo di Colle di Val d'Elsa
    ‪11 min walk‬
  • Place, Alta Val d'Elsa River Park
    ‪15 min walk‬
  • Place, Sentierelsa Trail
    ‪18 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪65 min drive‬

Room options

View all photos for Superior Room, 1 Bedroom, Ensuite, Hill View

Frette Italian sheets, premium bedding, memory-foam beds, minibar

Superior Room, 1 Bedroom, Ensuite, Hill View

  • Hill view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite

42-inch plasma TV with satellite channels, TV

Suite

  • Hill view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Allergy Friendly, Hill View

Deluxe Double or Twin Room, 1 Bedroom, Allergy Friendly, Hill View | Living room

Deluxe Double or Twin Room, 1 Bedroom, Allergy Friendly, Hill View

  • Hill view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 Bedroom, Ensuite, Hill View

Deluxe Room, 1 Bedroom, Ensuite, Hill View

Deluxe Room, 1 Bedroom, Ensuite, Hill View

  • Hill view
  • 23 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free wired internet

View all photos for Superior Double Room, 1 Bedroom, Ensuite, Hill View

Superior Double Room, 1 Bedroom, Ensuite, Hill View

Superior Double Room, 1 Bedroom, Ensuite, Hill View

  • Hill view
  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Private Bathroom, Hill View

Frette Italian sheets, premium bedding, memory-foam beds, minibar

Deluxe Double or Twin Room, 1 Bedroom, Private Bathroom, Hill View

  • Hill view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room, 1 Bedroom, Ensuite, Hill View

View from room

Deluxe Double Room, 1 Bedroom, Ensuite, Hill View

  • Hill view
  • 26 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Double Room, 1 Double Bed, Ensuite, City View

Superior Double Room, 1 Double Bed, Ensuite, City View | View from room

Superior Double Room, 1 Double Bed, Ensuite, City View

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Double Room, 1 Bedroom, Ensuite, City View

Free toiletries, hair dryer, towels

Standard Double Room, 1 Bedroom, Ensuite, City View

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Double Room Single Use, 1 Queen Bed, Balcony, Hill View

Superior Double Room Single Use, 1 Queen Bed, Balcony, Hill View

Superior Double Room Single Use, 1 Queen Bed, Balcony, Hill View

  • Hill view
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Double or Twin Room, 1 Bedroom, Ensuite, City View

Standard Double or Twin Room, 1 Bedroom, Ensuite, City View

Standard Double or Twin Room, 1 Bedroom, Ensuite, City View

  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Double Room, 1 Bedroom, Ensuite

Superior Double Room, 1 Bedroom, Ensuite | Bathroom

Superior Double Room, 1 Bedroom, Ensuite

  • City view
  • 14 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double or Twin Room, Ensuite

Double or Twin Room, Ensuite | View from room

Double or Twin Room, Ensuite

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Quadruple Room, 2 Bedrooms, 2 Bathrooms, Hill View

Deluxe Quadruple Room, 2 Bedrooms, 2 Bathrooms, Hill View

Deluxe Quadruple Room, 2 Bedrooms, 2 Bathrooms, Hill View

  • Hill view
  • 47 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Deluxe Triple Room, 1 Bedroom, Ensuite, City View

View from room

Deluxe Triple Room, 1 Bedroom, Ensuite, City View

  • City view
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free wired internet

About the area

Colle di Val d'Elsa

A luxury stay in the heart of Colle di Val d'Elsa awaits you at Palazzo Pacini. Within steps you'll find Art in Color and Ranuccio Bianchi Bandinelli Archeological Museum within a 10-minute stroll. Highlights at this family-friendly residence include a winery, a restaurant and free self-parking. .For a drink, you can stop by the residence's own lounge bar. Enjoy access to bike hire and a playground. 431 square feet (40 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Added amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. There's also free extended parking, along with the convenience of an airport shuttle. .In proximity to this 4.5-property class Colle di Val d'Elsa residence you'll find Tenuta Torciano Winery.
View more Residences in Colle di Val d'ElsaOpens in a new window

What's nearby

  • Art in Color - 2 min walk - 0.2 km
  • Museo del Cristallo di Colle di Val d'Elsa - 11 min walk - 1.0 km
  • Piazza Arnolfo di Cambio - 13 min walk - 1.1 km
  • Alta Val d'Elsa River Park - 15 min walk - 1.3 km
  • Sentierelsa Trail - 18 min walk - 1.5 km

Getting around

  • Poggibonsi-San Gimignano Station - 18 min drive
  • Peretola Airport (FLR) - 60 min drive

Restaurants

  • ‪Le Grazie - ‬17 min walk
  • ‪Il Castelletto - ‬4 min walk
  • ‪Santa Caterina Cafe' - ‬1 min walk
  • ‪Pasticceria Barone - ‬16 min walk
  • ‪Caffe Garibaldi - ‬11 min walk

About this property

Palazzo Pacini

A winery is on site. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge.

A business centre and a meeting room are available. Event space at this residence measures 431 square feet (40 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Palazzo Pacini. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Tuscan-style Colle di Val d'Elsa residence.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • 431 sq ft of conference space
  • 40 sq. m of conference space
  • Built in 1500
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Palazzo Pacini offers 16 air-conditioned accommodations with minibars and laptop-compatible safes. Memory foam beds feature Frette Italian sheets and premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in the accommodation: Free wired internet

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle up to 50 km
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free extended parking on site
  • Limited on-site self parking

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Playground

Food and drink

  • Water dispenser

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Limited room service
  • Minibar
  • Snack bar/deli

Bedrooms

  • Frette Italian sheets
  • Memory foam mattress
  • Rollaway/extra bed: EUR 15 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels
  • TV in common areas

Outdoor areas

  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station
  • Conference centre (431 square foot of space)
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: EUR 15 per pet per stay (maximum EUR 15 per stay)
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • ATM
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a historical district
  • In the city centre
  • Next to a golf course

Things to do

  • 9-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle parking
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Shopping
  • Winery
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fishing nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Scooter/moped rentals nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 4 floors
  • Bicycle parking
  • Bicycle rentals
  • Bicycle storage
  • Built in 1500
  • Electric bike charging
  • Garden
  • Reception hall
  • Tuscan architecture
  • Water dispenser

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per stay (maximum EUR 15 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Cots (infant beds) are available for EUR 15.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (14 February) Gala Dinner per adult: EUR 40.00
  • Valentine's Day (14 February) Gala Dinner per child: EUR 25.00 (from 3 to 10 years old)
  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 120.00 per vehicle (return)
  • Pet fee: EUR 15 per pet, per stay (maximum EUR15 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palazzo Pacini House Colle di Val d'Elsa
Palazzo Pacini House
Palazzo Pacini Colle di Val d'Elsa
Palazzo Pacini
Palazzo Pacini Italy/Colle Di Val D'Elsa, Province Of Siena
Palazzo Pacini Residence
Palazzo Pacini Colle di Val d'Elsa
Palazzo Pacini Residence Colle di Val d'Elsa

Frequently asked questions

What is the cancellation policy at Palazzo Pacini?

Palazzo Pacini offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palazzo Pacini?

As of 11 Jun 2026, prices found for a 1-night stay for 2 adults at Palazzo Pacini on 15 Jun 2026 start from NZ$328, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palazzo Pacini?

Yep, Palazzo Pacini has a free self car park and free extended parking.

What luxury perks are available at Palazzo Pacini?

This property features a winery, as well as Frette Italian sheets and memory foam beds.

What makes Palazzo Pacini a romantic place to stay?

An attached winery and a lounge bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Palazzo Pacini.

Is Palazzo Pacini family-friendly?

You bet! With amenities such as babysitting services, a playground and a corner/local shop, it's no surprise that Palazzo Pacini is a hit with families.

Is there a free airport shuttle available at Palazzo Pacini?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palazzo Pacini?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palazzo Pacini?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Palazzo Pacini?

There is a golf course next to Palazzo Pacini.

Palazzo Pacini Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 84 out of 99 reviews
Rating 8 - Good. 11 out of 99 reviews
Rating 6 - Okay. 4 out of 99 reviews
Rating 4 - Poor. 0 out of 99 reviews
Rating 2 - Terrible. 0 out of 99 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, check-in, communication, listing accuracy
A nice blend of old world charm and modern conveniences. It is far from
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this beautiful exquisitely appointed hotel in a town with unexpected treasures and great food
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great stay in Tuscany

Spacious and clean rooms, excellent location, and incredibly helpful and friendly staff made this a great stay. I highly recommend this hotel!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
The owners of this hotel are very accommodating. The breakfast was very good. The restaurants around this hotel are plentiful and offer good value and views.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Charming hotel, wonderful staff and an excellent breakfast! Highly recommended!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

MANYA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing family hotel.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities, communication
Such a beautiful gem of a hotel. Steeped in Florentine style. Comfortable and classy. Definitely would recommend
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities, communication
Unique spot to enjoy the beautiful views and explore the town. Very easy parking, amazing hosts - breakfast was a real highlight. Friendly and very welcoming. Excellent stay and a superb recommendation for restaurants.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sven

Liked: Cleanliness, room comfort, communication

We love this place

Second time for us here, we love this beautiful place. Friendly staff, beautiful rooms and great breakfast. We will be back next year.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

QIAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
The hotel owners are great: super friendly and helpful! We really enjoyed the stay and delicious breakfast. Would definitely recommend to everyone of this beautiful hotel!
Stayed 1 night in Jun 2024
Verified

8/10 Good

Emilie

Liked: Cleanliness, property conditions & facilities, communication
Very charming Tuscan feel and Great hospitality, we felt very welcome!
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort, communication

Tremendous Tuscan trip!

Pietro and his staff were amazing! Best value of any of the hotels that we stayed in in Italy. The view, the 15 century Palazzo, the breakfast, the location, were all fantastic. quaint Hillside Village with a lot of history. Great restaurants and a central location to visit all the wine regions surrounding it.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful hotel run by a lovely family. Great terrace to enjoy a glass of wine overlooking the valley. Delicious buffet breakfast. Rooms fantastic with very comfy bed and lovely sheets.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, room comfort, communication
A simply beautiful property with lovely hosts. A little difficult to find at first but well worth the effort!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Sungjae

Liked: Cleanliness, room comfort, communication

Combination of old town and greenfield

Located at the center of the old town, but also providing a nice view of the greenfield. Nice breakfast and kind hosts.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great place to stay in the historic district. I stayed here a night with my wife while hiking the Via Francigena. The reception was friendly and efficient, the room was comfortable, and the breakfast was awesome. And they have an elevator! Thank you for a very pleasant stay.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Michal

Liked: Cleanliness, room comfort, communication

Have to recomend

Nice place to stay - town & hotel as well. Very comfortable room, cleaning daily, tasty breakfast at romantic terrace, very kind and helpful staff. Recomend for next travellers. Convenient point for visit surrounding historical destinations
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Sven

Liked: Cleanliness, room comfort, communication

Amazing hotel!

A truly amazing hotel in a wonderful Tuscan village. Me and my family had a wonderful time here, great beds, friendly staff, wonderful breakfast, amazing bathrooms and a view from the windows to die for. The AC made the large room cool in a very short time. This hotel exceeded my expectations.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, room comfort, communication

Great hotel with great hospitality owners.

The hotel is located in a nice town. Room is nice with an awesome scenic view. The breakfast is good and have cook to order egg. The only downside is the air condition can be colder.
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Small unique hotel. Pietro was a friendly host. The lady who served breakfast was great, eggs cooked to order and good choice from buffet. Nice terrace with super view to have breakfast on. We ate one night at the associated wine bar across the road and both food and service were brilliant.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a beautiful hotel with beautiful views and a great location. The owner and staff are wonderful and accommodating. We arrived in the heat of August and our first room would not cool down. The owner moved us to another room with a better air conditioner fairly quickly and was so kind. Breakfast was wonderful - one of the best we had in Italy! This hotel is close to some of the best restaurants as well.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, room comfort, communication
It was an amazing experience. We loved Pietro at Palazzo Pacini. He was so friendly and we felt like we have known him. He helped us with everything we needed.The hotel was amazing! Clean! It traveled us back in time , like the village it is situated in, which is like a fairytale.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities, communication
The bedroom was small but had a lovely view from the bathroom window and balcony. Breakfast was delicious and staff were friendly. It was disappointing that the room was hot and stuffy even with air-conditioning on (temp 24.5 degrees). We opened the balcony doors which helped however let insects in. It was also disappointing for the price that parking was a few minutes walk from property.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication

Excellent rooms but air conditioning was very weak

Nice hotel with very kind and friendly owner. The rooms were very nice, spacious with good standard and excellent bed. The downside was that the air conditioning was far too weak to give a good indoor climate. When we arrived it was 35 C outside and around 27-28 C in the room. We were offered to change to a room on the ground floor which was cooler, but it was still too warm. There was some kind of air conditioning, but too weak. Breakfast was good.
Stayed 2 nights in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort, communication

Room downgraded (20 m2 -> 11 m2), no compensation!

The environment, building, views and breakfast are excellent. But a huge problem is that they advertise a room that does not even exist in reality! We booked a 20 m2 Superior room with balcony, hill view and king size bed. What we got was a cramped 11 m2 room with a queen bed, which they sell as ”for single use”. What they said is that none of the 20 m2 superior rooms have a balcony or a hill view (both of which are must-haves in a place like Colle di Val d’Elsa). No refund or other compensation offered, the only other alternative room they offered would have been the aforementioned another downgraded one without balcony & without hill view. They just try to avoid any responsibilities and just say ”it’s a mistake at hotels.com / Expedia, nothing we can do with it”. This is a clear violation of EU legislation. Buyers beware!
Queen size bed (150 cm), not king size what we paid for. Not enough for 2 persons.
This is all the space for storage and living in a 11 sqm room. Far from enough for two persons. We paid for 20 sqm.
Stayed 3 nights in Jul 2024

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