2/10 Terrible
Tanya
14 Feb 2026
Disliked: Staff & service
This was the worst check in experience I’ve ever had at any hotel. It’s bad enough to leave town in time to check in when you’re told you can to then be told your room isn’t clean yet- but to have the staff say things like “I just got on shift, I don’t know what to tell you” is inexcusable. The lobby looked like a bus station with people laid out on chairs with luggage everywhere. It was like this from 3 to 6 pm, when, despite them telling me they’d call when my room was ready, I stood in another line for 20 minutes to be told it was- 3 hours after official check in time. Our event was at 7 and we had 20 minutes to get our bags in and be ready- I felt really terrible for the many people still in the lobby waiting for rooms. There is absolutely no excuse for a place to be run like this when you know exactly how many rooms there are, how long it takes to clean them, and how much staff that should take. Other staff could have helped- there had to be a better way. This is what I would expect from a $100 room- NOT a $200 room experience. I will never visit this hotel again, and wouldn’t recommend it to anyone.
Tanya
Stayed 1 night in Feb 2026