2/10 Terrible
Gina
Travelled with partner
2 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I have NEVER been so disappointed in a hotel experience. Upon arrival, there was no one to greet us. We were finally given a room and the toilet was broken. We reported this and were told that it works, but water runs slow. The next morning, it literally wouldn’t flush. The towels and washcloths were stained and dirty. We requested new towels and washcloths, at which point they said they were out of clean ones and we would have to wait. Fast forward and they gave us a new room. The vents were painted shut, so the air and heat wouldn’t come through. We had to get up and pry them open. This time there were literally NO towels or washcloths in the room. We went down to ask and were again told that there were none available because the laundry service was running late. We requested housekeeping and were told it would be taken care of while we were gone for the day. We got back at 5pm and were told that housekeeping was unavailable and that there were STILL NO TOWELS OR WASHCLOTHS!!! they finally brought them at 9pm and she beat on the door as if she was trying to break it down. Every issue was one excuse after the other. We finally checked out early to move over to Hilton. I have never received such poor service and have never seen a hotel in such unacceptable conditions. My next stop is to report them to BBB.
Gina
Stayed 6 nights in Dec 2025
