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Sonesta Columbus Downtown

4.0 star property
Pet-friendly Columbus hotel connected to the convention centre, steps from Greater Columbus Convention Center

Photo gallery for Sonesta Columbus Downtown

Lobby
Lobby
Point of interest
Restaurant
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
The current price is NZ$344
includes taxes & fees
25 May - 26 May

Explore the area

Map
33 E Nationwide Blvd, Columbus, OH, 43215
  • Greater Columbus Convention Center
    ‪2 min walk‬
  • Nationwide Arena
    ‪5 min walk‬
  • COSI
    ‪18 min walk‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King)

Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King)

Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (One Bedroom Champion Suite King)

Executive Suite, 1 King Bed (One Bedroom Champion Suite King)

Executive Suite, 1 King Bed (One Bedroom Champion Suite King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 46.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe Queen)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Deluxe Queen)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (One Bedroom Loft Suite King)

Suite, 1 King Bed (One Bedroom Loft Suite King)

Suite, 1 King Bed (One Bedroom Loft Suite King)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 46.3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Preferred - King)

Superior Room, 1 King Bed (Preferred - King)

Superior Room, 1 King Bed (Preferred - King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Deluxe Room, 1 King Bed (Deluxe King)

Deluxe Room, 1 King Bed (Deluxe King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe Loft - King)

Deluxe Room, 1 King Bed (Deluxe Loft - King)

Deluxe Room, 1 King Bed (Deluxe Loft - King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Preferred Loft Two Queens)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Queen Beds (Preferred Loft Two Queens)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Preferred Loft King)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Preferred Loft King)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) | Accessible bathroom

Room, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 33.1 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Accessible (Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 33.1 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Deluxe - Two Queens)

Deluxe Room, 2 Queen Beds (Deluxe - Two Queens)

Deluxe Room, 2 Queen Beds (Deluxe - Two Queens)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Preferred Corner King with Sofabed)

Superior Room, 1 King Bed (Preferred Corner King with Sofabed)

Superior Room, 1 King Bed (Preferred Corner King with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Blackout curtains
  • 33.1 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Columbus

Sonesta Columbus Downtown places you in the centre of Columbus, connected to the convention centre and within a short 5-minute stroll of Greater Columbus Convention Center and Nationwide Arena. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Vine + Forge Restaurant, is open for breakfast, lunch and dinner. 17000 square feet (1579 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include Wi-Fi in public areas and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown Columbus hotel include North Bank Park and Huntington Park.

What's nearby

  • Greater Columbus Convention Center - 2 min walk - 0.2 km
  • Nationwide Arena - 5 min walk - 0.5 km
  • Huntington Park - 11 min walk - 0.9 km
  • COSI - 18 min walk - 1.6 km
  • Ohio State University - 4 min drive - 3.5 km

Getting around

  • Port Columbus International Airport (CMH) - 9 min drive

Restaurants

  • ‪Whistle & Keg - ‬4 min walk
  • ‪Elevator Brewery & Draught Haus - ‬5 min walk
  • ‪Gallerie Bar & Bistro - ‬6 min walk
  • ‪Siam Express - ‬2 min walk
  • ‪Nationwide Plaza Three Cafeteria - ‬4 min walk

About this property

Sonesta Columbus Downtown

Pet-friendly Columbus hotel connected to the convention centre, steps from Greater Columbus Convention Center
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 7 meeting rooms are available.

A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 17000 square feet (1579 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Sonesta Columbus Downtown. Parking is available for a fee. A complete renovation of Sonesta Columbus Downtown was completed in July 2019.

This Columbus hotel is smoke free.

  • 421 guestrooms or units
  • 12 levels
  • 2 buildings
  • 17000 sq ft of conference space
  • 1579 sq. m of conference space
  • Built in 1988
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sonesta Columbus Downtown offers 421 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a hydromassage showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Languages

English, Spanish

Similar properties

Bar (on property)

Hilton Columbus Downtown

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 1,226 reviews
The price is NZ$323
includes taxes & fees
15 June - 16 June
Hilton Columbus Downtown

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Parking on site (USD 20 per night; includes in/out privileges)
  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 22 for adults and USD 5 to 22 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Vine + Forge Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (17,000 square foot of space)

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Fireplace in lobby
  • Renovated entire property - July 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 22 for adults and USD 5 to 22 for children
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Self-parking fee: USD 20 per night (in/out privileges)
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Downtown Columbus Ohio
Crowne Plaza Hotel Downtown Columbus Ohio
Crowne Plaza Hotel Downtown Columbus Ohio
Crowne Plaza Downtown Columbus Ohio
Hotel Crowne Plaza Hotel Downtown - Columbus, Ohio Columbus
Columbus Crowne Plaza Hotel Downtown - Columbus, Ohio Hotel
Hotel Crowne Plaza Hotel Downtown - Columbus, Ohio
Crowne Plaza Hotel Downtown - Columbus, Ohio Columbus
Crowne Plaza Hotel
Crowne Plaza
Crowne Plaza Columbus Ohio
Sonesta Columbus
Sonesta Columbus Columbus
Sonesta Columbus Downtown Hotel
Sonesta Columbus Downtown Columbus

Frequently asked questions

What is the cancellation policy at Sonesta Columbus Downtown?

Sonesta Columbus Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta Columbus Downtown?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Sonesta Columbus Downtown on 25 May 2025 start from NZ$304.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta Columbus Downtown?

Yep, Sonesta Columbus Downtown has a self car park with in/out privileges for USD 20 per night.

What makes Sonesta Columbus Downtown a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sonesta Columbus Downtown.

Does Sonesta Columbus Downtown serve breakfast?

Yeah, full brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Sonesta Columbus Downtown?

No, Sonesta Columbus Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Sonesta Columbus Downtown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sonesta Columbus Downtown?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sonesta Columbus Downtown?

Dogs are welcome at Sonesta Columbus Downtown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Sonesta Columbus Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 801 out of 1392 reviews
Rating 8 - Good. 293 out of 1392 reviews
Rating 6 - Okay. 151 out of 1392 reviews
Rating 4 - Poor. 76 out of 1392 reviews
Rating 2 - Terrible. 71 out of 1392 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay when my husband and I went to a concert at the Kemba. The restaurants and the concert was within a 15 min walking distance and that was a great location. The staff was super friendly and welcoming. The only thing I would knock them for would be that they give you “complimentary” items when you arrive but then you actually receive a document that states you are paying for those same items. Otherwise, I would suggest staying here if you can.
Stayed 2 nights in Feb 2025

6/10 Okay

Chelsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the hotel, the amenities and walkability of the area around the property. The staff who checked us in were incredible, the room was nice and cozy, overall enjoyed our stay. Only grief I have, at 4:00 AM the hotel phone rang and woke my husband and I up. Then the phone rang again. My hsuband answered it half asleep and confused. The staff was calling to check in saying there were complaints from our neighbors of yelling and screaming. My husband asked "from this rooms?" So confused. They confirmed and ge stated we had fallen asleep with the tv on, but that couldn't be us. I have actually never had that experience before of the hotel staff waking us up in any visit I have ever had to a hotel and really didnt appreciate it.
Stayed 1 night in Feb 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Ginny

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!!!
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the loft section and ligting and where the plus all were was terrible. Love the hotel but won’t want to stay in the section again and it had a weird smell the longer we was there in the elevator and entrance way.
Stayed 1 night in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Doug

Stayed 2 nights in Jan 2025

8/10 Good

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

heather M., Saint Clairsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Clean and modern
Stayed 1 night in Feb 2025

6/10 Okay

Melissa

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in a very convenient location to do anything downtown. I liked the comfort of the room, the fitness facility, and the restaurant and bar. My only complaint would be the low water pressure in the shower and the fact that there's no microwave in the room. Would definitely stay here again, though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a challenge but other than that it was great!!
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived at the hotel at 11:00PM(I had called earlier that day to let them know if our late arrival) there were no rooms ready and the lobby was full of guests waiting for rooms. The front desk staff went above and beyond trying to accommodate guests. They had to go check for clean rooms to check guests in, but they handled it like pros! Guests rooms are old and worn.
Stayed 1 night in Jan 2025

10/10 Excellent

Dena

Stayed 1 night in Jan 2025

4/10 Poor

John, Wheeling

Travelled with family
Disliked: Staff & service
My first trip to Sonesta will be my last! Check in was a challenge to say the least.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Nationwide arena.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. A great experience. We'll be back!
Stayed 1 night in Jan 2025

4/10 Poor

Verna

Disliked: Property conditions & facilities, room comfort

UNHAPPY

Beds very uncomfortable, no water pressure due to not being able to turn off one of the 2 showers. Misleading for validation on parking.
Stayed 2 nights in Jan 2025