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Embassy Suites by Hilton Walnut Creek

3.5 star property
Hotel in Walnut Creek with free breakfast and fitness centre

Photo gallery for Embassy Suites by Hilton Walnut Creek

Lobby
Indoor pool
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Laundry
  • Bar
  • Pet-friendly
The current price is NZ$229
includes taxes & fees
28 Dec - 29 Dec

Explore the area

View map
1345 Treat Boulevard, Walnut Creek, CA, 94597
  • Place, Kaiser Permanente
    ‪2 min drive‬
  • Place, Gardens at Heather Farm
    ‪4 min drive‬
  • Place, Ruth Bancroft Garden
    ‪5 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Pillow-top bed
Premium bedding
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Designer toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Pillow-top bed
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed, Non Smoking (2 Rooms)

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Pillow-top bed
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Non Smoking (2 Rooms)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Sofa bed
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds (2 Rooms)

7.4 out of 10
Good
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Sofa bed
Pillow-top bed
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Sofa bed
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Corner (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 1 King Bed, Corner (2 Rooms)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Sofa bed
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Sofa bed
Pillow-top bed
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
  • 38 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Allergy Friendly

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Allergy Friendly

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Allergy Friendly

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Allergy Friendly

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Premium bedding
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Two Bedroom Suite

  • Sleeps 6

View all photos for Corner King Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Corner King Suite

  • Sleeps 4

View all photos for Mobility Hearing Accessible Two Double Suite With Bathtub

1 bedroom, premium bedding, pillow-top beds, in-room safe

Mobility Hearing Accessible Two Double Suite With Bathtub

  • Sleeps 6

View all photos for Mobility Hearing Accessible Premium King Suite With Roll-in Shower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Mobility Hearing Accessible Premium King Suite With Roll-in Shower

  • Sleeps 4

View all photos for Mobility Hearing Accessible King Suite With Roll-in shower

1 bedroom, premium bedding, pillow-top beds, in-room safe

Mobility Hearing Accessible King Suite With Roll-in shower

  • Sleeps 4

View all photos for Pure Wellness Two Double Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Pure Wellness Two Double Suite

  • Sleeps 6

View all photos for Pure Wellness King Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Pure Wellness King Suite

  • Sleeps 4

Premium King Suite

  • Sleeps 4

View all photos for Suite, 1 King Bed (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (2 Rooms)

9.2 out of 10
Wonderful
(143 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Pillow-top bed
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds (2 Rooms)

9.0 out of 10
Wonderful
(76 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Pillow-top bed
Premium bedding
  • 38 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium 2 Double Suite

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium 2 Double Suite

  • Sleeps 6

Two Double Suite

  • Sleeps 6

View all photos for King Suite

Designer toiletries, hair dryer, towels, soap

King Suite

  • Sleeps 4

About the area

Walnut Creek

At Embassy Suites by Hilton Walnut Creek you'll be within a 20-minute walk of Wag World Dog Park and 2 km (1.2 mi) from Lindsay Wildlife Museum. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and a bar/lounge. .The restaurant, Embassy Grill, serves American cuisine and is open for breakfast and dinner. 8000 square feet (743 square metres) of event facilities include 8 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free breakfast is served. There's also the convenience of self parking. .In proximity to this Contra Costa Centre hotel you'll find University of California, Berkeley.

What's nearby

  • Kaiser Permanente - 2 min drive - 2.2 km
  • Lindsay Wildlife Museum - 3 min drive - 2.2 km
  • Diablo Hills Golf Course - 3 min drive - 1.8 km
  • Gardens at Heather Farm - 4 min drive - 2.2 km
  • Ruth Bancroft Garden - 5 min drive - 2.2 km

Getting around

  • Pleasant Hill-Contra Costa Centre BART Station - 3 min walk
  • Martinez Station - 16 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 31 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Hasumi - ‬7 min walk
  • ‪Headlands Brewing - ‬3 min walk
  • ‪The Habit Burger Grill - ‬7 min walk

About this property

Embassy Suites by Hilton Walnut Creek

Hotel in Walnut Creek with free breakfast and fitness centre
Embassy Suites by Hilton Walnut Creek offers its guests an indoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 8000 square feet (743 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and a picnic area are also featured at the business-friendly Embassy Suites by Hilton Walnut Creek. Parking is available for a fee.

  • 249 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
Embassy Suites by Hilton Walnut Creek offers 249 accommodations with MP3 docking stations and laptop-compatible safes. This accommodation has separate sitting areas and is furnished with double sofa beds and desks. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

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The price is NZ$193
includes taxes & fees
28 Dec - 29 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 34 per day)

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Embassy Grill

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (8,000 square foot of space)

Outdoors

  • In a state park
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Double sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 34.00 per day
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Walnut Creek
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Embassy Suites Walnut Creek Hotel
Embassy Suites Hilton Walnut Creek Hotel
Embassy Suites Hilton Walnut Creek
Embassy Suites by Hilton Walnut Creek Hotel
Embassy Suites by Hilton Walnut Creek Walnut Creek
Embassy Suites by Hilton Walnut Creek Hotel Walnut Creek

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Walnut Creek?

Embassy Suites by Hilton Walnut Creek offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Walnut Creek?

As of 15 Dec 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Walnut Creek on 28 Dec 2025 start from NZ$228.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Walnut Creek?

Yep, Embassy Suites by Hilton Walnut Creek has a self car park for USD 34.00 per day. A self car park is also available, for a fee.

Does Embassy Suites by Hilton Walnut Creek have a pool?

Embassy Suites by Hilton Walnut Creek has an indoor pool. The pool is open 7:00 AM to 9:00 PM.

What makes Embassy Suites by Hilton Walnut Creek a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Walnut Creek.

Does Embassy Suites by Hilton Walnut Creek serve breakfast?

You bet, our visitors love the free buffet breakfast here! Offered daily, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Walnut Creek?

No, Embassy Suites by Hilton Walnut Creek does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Walnut Creek?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Walnut Creek?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Walnut Creek Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 683 out of 1208 reviews
Rating 8 - Good. 256 out of 1208 reviews
Rating 6 - Okay. 133 out of 1208 reviews
Rating 4 - Poor. 65 out of 1208 reviews
Rating 2 - Terrible. 71 out of 1208 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
room was clean but I wanted to use the pool and it wasn't clean and it wasn't heated.
Stayed 2 nights in Sep 2025

4/10 Poor

Dale

Travelled with family
Disliked: Staff & service, property conditions & facilities
Phone not working, not enough washcloths, no body wash in shower , room not made up after request, poor service in restaurant, poor service in bar, poor food in restaurant, room furniture worn out, noisy occupied next door, closing door hard to close, no coffee stirred, not enough cups, charged for food we never had,
Stayed 4 nights in Sep 2025

8/10 Good

Hossein, Ann Arbor

Liked: Cleanliness, property conditions & facilities
Clean and spacious room. $34 a night parking is
Stayed 3 nights in Sep 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was disappointed that the pool was closed for cleaning and there wasnt a restaurant.
Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service, amenities
The room was very nice. But the garbage cans in the room weren't emptied each day so the room didn't feel clean. The hotel parking is confusing. All parking places are marked compact so with a SUV parking places were very narrow.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary drinks and snacks at the bar, very friendly and courteous stay, rooms clean, and excellent bath and shower products in the room. Thanks for the wonderful accommodations.
Stayed 1 night in Sep 2025

2/10 Terrible

Jermaine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible parking

What a nightmare experience! Do not stay at he Embassy Suites Walnut Creek/Concord CA location. We arrived after an 8 hour drive to visit family and noticed the parkling lot was full to capacity and the arm blocking entrance was up. Dueing check with I asked the front desk guy withbthe glasses where we were to park as guest of the hotel. He said, "i dont know', "we have an event so parking might be full". He proceeded to twll me that we could park in the public lot and pay and additional fee of $24/day and each time we moved the car we would have to pay. I asked why this was not disclosed during booking time and he shrugged his shoulder. He provided zero help or compassion yo the fact that we jist deove 8 hours and only wanted to park, unoad our car, go to our room and sleep. Ive never been so disappointed in a hotel in my life. There was trash in the hallways that sat there most of the weekend. We utlimate had to walk to the bart parking back n forth to unload our car. Do not stay here.
Stayed 2 nights in Sep 2025

6/10 Okay

Kelli

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
This property was in a great location but could be cleaner
Stayed 1 night in Sep 2025

6/10 Okay

Tommy

Stayed 1 night in Sep 2025

6/10 Okay

Majid

Travelled with family
Disliked: Cleanliness

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؟؟
Stayed 4 nights in Aug 2025

8/10 Good

Rachael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have recently gotten away with their valet parking but they charge you $34 for parking at least it's valid but no more valid
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool hea
Stayed 1 night in Sep 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

latisha

Stayed 1 night in Aug 2025

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Eros

Stayed 1 night in Sep 2025

10/10 Excellent

Amit

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2025

2/10 Terrible

Alvernia

Travelled with family and small children
Disliked: Staff & service
We’ve stayed at many different Embassy Suites properties throughout the state and across the U.S., but unfortunately, this stay was disappointing, primarily due to the parking situation and lack of follow-through on service. Parking was a nightmare. When we arrived to check in, it took a long time to find a spot in the garage. Later that evening, when we returned to the hotel, it took over 30 minutes to find parking again, there simply was none available. Additionally, when we got back that evening, we asked the front desk for extra towels. There were five of us in the room, but only three used (and dirty) towels available. The lady at the front desk said that someone would bring towels up, but no one ever did. We’ve come to expect a certain level of consistency and hospitality from Embassy Suites, so this was a very disappointing experience overall.
Stayed 1 night in Sep 2025

8/10 Good

Jeffrey, Henderson

Liked: Cleanliness
Stayed 2 nights in Sep 2025

2/10 Terrible

Darya

Disliked: Cleanliness
Dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025