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Quay Hotel and Spa

4.0 star property
Art Deco hotel with marina and full-service spa

Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Breakfast, lunch, dinner served; local cuisine, sea views
Exterior
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪4 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(43 reviews)

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Bathrobes
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
  • 10 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony or patio
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Conwy

At Quay Hotel and Spa you'll be within a 20-minute walk of Llandudno West Shore Beach and 2.4 km (1.5 mi) from Conwy Quay. Highlights at this Art Deco hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Marina Restaurant, serves local cuisine and is open for breakfast, lunch and dinner. The Terrace Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the marina, gym and sauna. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. On weekday mornings free full breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Conwy hotel, you'll be 2.5 km (1.5 mi) from Cineworld Llandudno and 2.6 km (1.6 mi) from Lower Gate.

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.6 km
  • Bodysgallen Hall - 4 min drive - 2.4 km
  • Conwy Castle - 5 min drive - 3.1 km
  • Conwy Quay - 5 min drive - 3.1 km
  • Conwy Town Walls - 5 min drive - 3.1 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪Fishermans Fish & Chip Shop - ‬5 min drive
  • ‪Cafe Illy - ‬5 min drive

About this property

Quay Hotel and Spa

Art Deco hotel with marina and full-service spa
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Conference rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 31 December 2025 to 1 January 2026 (dates subject to change).

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

What is the cancellation policy at Quay Hotel and Spa?

Quay Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Quay Hotel and Spa?

Yep, Quay Hotel and Spa has a free self car park. Onsite parking is limited.

Are there any beaches close to Quay Hotel and Spa?

Yep, Quay Hotel and Spa is a short 18-minute walk from Llandudno West Shore Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Is there a spa on site at Quay Hotel and Spa?

Yep, there is an onsite spa at Quay Hotel and Spa. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Quay Hotel and Spa have a pool?

Quay Hotel and Spa has an indoor pool.

What makes Quay Hotel and Spa a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Quay Hotel and Spa.

Is Quay Hotel and Spa family-friendly?

You bet! With amenities such as children's meals and an indoor pool, it's no surprise that Quay Hotel and Spa is a hit with families.

Does Quay Hotel and Spa serve breakfast?

You bet, visitors love the free full breakfast here! Offered weekdays between 7 AM and 10 AM and weekends from 8 AM to 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Quay Hotel and Spa?

No, Quay Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Quay Hotel and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Quay Hotel and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Quay Hotel and Spa?

No, only service animals are allowed.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 53 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a gem!

Great from beginning to end with the welcome from Katie, the room, the pool, the breakfast and the location, we will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Eileen

Stayed 2 nights in Sep 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
£430 for 2 nights very over priced.. Staff are very friendly and helpful.. Hotel guests can only use the spar area at certain times unless they pay extra.. Steam room lacks steam, at least the 2 mornings I was there, maybe different at other times but that was my experience.. Showers in the changing rooms are temperature set and unchangeable, for me too hot but that’s me.. The rooms are ok but my bathroom hadn’t been cleaned particularly well.. No food after 8:30 although the staff did try helping us obtain food from outside, we ended up travelling the local McDonald’s Decent bar and cracking cocktails..
Stayed 2 nights in Sep 2025

10/10 Excellent

Annette

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Terence

Stayed 1 night in Sep 2025

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is not close to the town and other restaurants it is a 30/40 min walk to the town of Conwy. The hotel facilities are tired, bar chair leather cracked and have dirty armrests. In the room we had 224, the bathroom heater did not work, the sink drain was blocked (it was fixed after we reported it) the hot water is to hot for safety and the kettle took a long time to switch off. My wife was overcharged in the Spa as the staff did not understand the rates.
Stayed 2 nights in Sep 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was brilliant and our room had a balcony view across the quay. Peaceful location with a short walk to the train station. Llandudno was just the next stop along. Will definitely come again!
Stayed 2 nights in Aug 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 3 nights in Sep 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous facilities, staff very welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location for just chilling and you can get the local bus into Llandudno - recommended.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Stayed 1 night in Aug 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sanjeev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a good area, with nice view, good amenities, clean rooms, friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short breake

Fantastic holiday fantastic hotel will be back
Stayed 3 nights in Aug 2025

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Break

Everything was faultless, amazing views, a perfect getaway
Stayed 2 nights in Aug 2025

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and staff

Maria on reception was extremely helpful, great location
Stayed 1 night in Aug 2025

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel with really professional but frurbdly staff. Food and views were excellent, good spa facilities. Would recommend and return.
Stayed 1 night in Aug 2025

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will we visit again? 100%

Great great place. It is such a place that we will stay over when we go North. Great location, service, comfortable, and staff. Loved it
Stayed 2 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Annest

Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful reception staff, providing lots of information. The room with sliding doors on to a courtyard with a water feature was beautiful. Great pool and spa area, clean and well maintained, not too busy when we visited.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Location was truly fantastic
Stayed 1 night in Aug 2025