8/10 Good
JANN, Birmingham
Travelled with partner
27 Mar 2025
It wasn't bad but there was dirt/dustbunnies up around the headboard and under the nitestand... I only know this because I dropped my headset under thectable & had to move it. Also, the service in the restaurant right around the corner was terrible. I went alone my last nite there, hubs was too tired & not hungry. I was waited on promptly & received my food quickly. And that's where it all ended. The 2 servers and the manager walked by me numerous times and totally ignored me! They even ignored the large group next to me. Never came to the table except to collect the dishes after I finished. Forget the fact I needed xtra dressing and tried multiple times to get their attention only to be ignored. It was busy but not a huge restaurant and there were 3 servers. It's a neat hotel with 23 floors but can be a bit confusing with the 2 towers. Overall, a nice place to stay.
JANN
Stayed 3 nights in Mar 2025