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The Mallard Hotel

2.0 star property

Photo gallery for The Mallard Hotel

Premium bedding, down duvets, memory-foam beds, individually decorated
Exterior
Games room
Premium bedding, down duvets, memory-foam beds, individually decorated
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
178 Five Points Dr, Copperhill, TN, 37317
  • Place, East Polk Public Library
    ‪12 min walk‬
  • Place, Blue Ridge Scenic Railway
    ‪21 min drive‬
  • Place, Blue Ridge Lake Marina
    ‪26 min drive‬

Room options

View all photos for Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Double Queen Deluxe

7.0 out of 10
Good
(12 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Premium bedding, down duvets, memory-foam beds, individually decorated

King Room

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Premium bedding, down duvets, memory-foam beds, individually decorated

King Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-Double Queen Deluxe

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly-King room

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-King room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Copperhill

At The Mallard Hotel you'll be within a 10-minute walk of East Polk Public Library and 4.5 km (2.8 mi) from Ocoee Adventure Center. Highlights at this hotel include free daily breakfast, free self-parking and in-room kitchenettes. .This pet-friendly hotel offers free WiFi in public areas, charcoal grills and a picnic area. Added amenities include laundry facilities, a television in a common area and a vending machine. Each morning free on-the-go breakfast is offered between 6:00 AM and 10:00 AM. .Sights within a 10-minute drive of this Copperhill hotel include Raft One and Ocoee River.

What's nearby

  • East Polk Public Library - 12 min walk - 1.1 km
  • Ocoee River - 4 min drive - 5.8 km
  • Blue Ridge Scenic Railway - 21 min drive - 28.0 km
  • Blue Ridge Lake - 24 min drive - 28.6 km
  • Blue Ridge Lake Marina - 26 min drive - 31.9 km

Restaurants

  • ‪Circle K - ‬8 min walk
  • ‪Hardee's - ‬6 min walk
  • ‪Subway - ‬6 min drive
  • ‪The Waterfront Bar - ‬5 min drive
  • ‪Rum Cake Lady & Cuban Cafe - ‬6 min drive

About this property

The Mallard Hotel

Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at The Mallard Hotel. Free self parking is available.

This Copperhill hotel is smoke free.

  • 35 guestrooms or units
  • To-go breakfast (free)
  • Self-service laundry
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
The Mallard Hotel offers 35 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Memory foam beds feature down duvets and premium bedding. This accommodation has kitchenettes with microwaves. Bathrooms include a shower and complimentary toiletries.

This Copperhill hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 43-inch Smart televisions come with satellite channels and Netflix. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

Frequently asked questions

What is the cancellation policy at The Mallard Hotel?

The Mallard Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Mallard Hotel?

Yep, The Mallard Hotel has a free self car park.

Does The Mallard Hotel serve breakfast?

You bet, free on-the-go breakfast is on offer daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Mallard Hotel?

No, The Mallard Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Mallard Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

The Mallard Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 137 reviews
Rating 8 - Good. 24 out of 137 reviews
Rating 6 - Okay. 25 out of 137 reviews
Rating 4 - Poor. 12 out of 137 reviews
Rating 2 - Terrible. 14 out of 137 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an excellent room. One of the best mattresses I have ever slept on! Great bar with Keuri coffee maker, coffee pods, real creamer, etc. Microwave and a sink! Great TV with Tubi for movies. Only negative, they need to update the outside!
Stayed 1 night in Nov 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities
Great still would like to know if military get a discount?
Stayed 1 night in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Nov 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had difficulty checking in, our code did not work, no one was at reception except for a phone number. We called and were given the lockbox combination for the physical key which we used for the duration of our stay. IDK, it was strange not having a person onsite.
Stayed 1 night in Nov 2025

2/10 Terrible

miguel, Dallas

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no towels in our unit went down this morning at 8 o’clock for breakfast no coffee cups no breakfast had to call maintenance to find one towel was told someone would be on the property at 7 AM 8 o’clock still nobody on site
Stayed 1 night in Nov 2025

8/10 Good

William

Stayed 1 night in Nov 2025

8/10 Good

Melissa

Stayed 2 nights in Nov 2025

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Code did not work on assigned room. Had to call and they had to change our room. Very frustrating after a long day on the road.
Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
No face to face with anyone as you get your room and door code via email which turned out to be very nice. I didn't know what you do if you have an issue but we didn't. Very nice, very modern room. Absolutely did not expect how nice it would be. It says the breakfast is grab and go which, to me, means a banana and muffin in a bag but it was much more of a Continental bfast with tables, etc.
Stayed 1 night in Nov 2025

6/10 Okay

Clifford, Hiawassee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was no staff present. Everything was self-service. We were running out of toilet paper and there was none in the supply room. Also, no Kleenex tissue available. Breakfast leaves a lot to be desired. It was all bread items every day! Also, no decaf coffee.
Stayed 4 nights in Nov 2025

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room great comphy bed and pillows.
Stayed 2 nights in Nov 2025

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Fast internet, cute styling, comfy bed. I would definitely come back to this MOTEL!!
Stayed 1 night in Oct 2025

10/10 Excellent

Lauren

Stayed 2 nights in Oct 2025

4/10 Poor

Vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Key pad for entrance don’t work. Staff on site not able to help - had to call a number for assistance. TV didn’t work. No hot water.
Stayed 1 night in Oct 2025

8/10 Good

Kami

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have 2 dogs (FREE, no extra charges) .great facility, clean ,good deal for the buck. Lots of grass for dogs. But would like tea offered, as per the great coffee in-room.
Stayed 1 night in Oct 2025

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Kelly

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs mold removal. It could have just been our room yet we all returned home sick from the mold in our room.
Stayed 3 nights in Oct 2025

6/10 Okay

Jay

Stayed 2 nights in Oct 2025

2/10 Terrible

Mohsen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were filled with stink bugs flies and cockroaches not enough towels or toiletries in the rooms no breakfast was available despite the fact it was stated that the room comes with breakfast no staff on site either
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great pet friendly property with very clean and well maintained rooms. The outside of the motel can use a little paint. Easy check-in!
Stayed 1 night in Oct 2025

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They have no staff on duty, we decided to stop early instead of coming in later, it’s self check in and the door was broke, we were lucky to catch someone there and they knew the door was broke, it took a while to get in, then it was loud outside the rooms, it’s a decent deal for the price, but I wouldn’t recommend it for a family stay, I would recommend it if your looking for a budget stay
Stayed 1 night in Oct 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to spend the night

The room was clean. We had a little trouble with the key pad but the staff quickly resolved our problem.
Stayed 1 night in Oct 2025

6/10 Okay

julie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

No value here move on

Room door beat up. Room lock code not working had to call to get lock box key which was hatd to reach for elderly ppl and impossible to see numbers at night. Table that flips down broke on unlatching it. Maintenance guy was suppose to fix next day but nope not fixed plus he wanted to leave our door unlocked while we were gone. The ice machine was broken and when working they charge for it. Soda machine out of order too. No cups for coffee just a lot of disappointed gals.
Stayed 3 nights in Sep 2025

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
No staff on-site, what breakfast. They have started remodeling but throwing on a little paint does not cover the damage.
Stayed 1 night in Oct 2025

6/10 Okay

Clarence

Stayed 1 night in Sep 2025