6/10 Okay
Elsa
3 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not dog-friendly, sorry
I was shocked to see that the strict pet policy of a somewhat ridiculous €24.50 per pet per night was applied to both of my very small dogs (effectively making the €98 night turn into a €147 night). My dogs weigh 2.5kg and 4kg respectively.. even airlines agree to fly them for the cost one one single dog but the attitude I received from staff when asking was disrespectful not worthy of the brand. If it’s a management issue, staff should have the discretion to only charge for one dog when the second dog is minuscule and should learn to be polite when declining the request. Instead I had the printed policy shoved in my face. There was no coffee in the room, despite a nespresso machine available. One of the toys left for the dog was already broken. So, attention to detail for what worked out to be a €150 room was desperately lacking. Finally I would not call this a dog friendly hotel. Other than allowing the dogs in for half the cost of the room, they were not allowed anywhere else and had strict policies. The bed was large and comfortable so I’m trying to be fair and balanced. The dog policy and staff attitude upset me so out of principle I chose not to spend any further money in the hotel so we had dinner and breakfast elsewhere.
Elsa
Stayed 1 night in Feb 2024