2/10 Terrible
Barbara S.
14 Nov 2024
Bait and Switch
We booked and paid for this property only to be told by Catherine the local property mgr (not Holidu) a day before we departed the U.S. (and only after WE'D called her for another reason) that she was moving us to a different property, as this house had construction going on. We were given no choice in the matter and it was so last minute that we agreed to go to the new site. When we arrived we were upset to find a dirty, smelly, small studio space. Nothing remotely like this house. We called Catherine immediately and complained. She hung up on us after two minutes and never called back even after we reached out again immediately. We chose not to stay at the dirty studio and found a nearby hotel. We complained to Holidu, who partially compensated us. We did not get a full refund since we were told by Holidu that Catherine had to also agree to it. Which left us incredulous. Be very careful when you book this property.
Barbara S.
Stayed 1 night in Oct 2024
























