10/10 Excellent
Kristi, San antonio
Travelled with family
9 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at many hotels on the island and this hotel is by far the best one. The breakfast was the best from any hotel on the island and runs from 6-10am. Our first morning we went down at 7am and everything was plentiful and refilled in a timely manner and the lady kept coming out and checking on everything. However, the next day we went down and at about 8:45 and nothing was refilled, no coffee, no muffins, not much to chose from and in the 30 minutes that we sat there we never saw the lady come out to relace items. My daughter and I were on a girls trip and the majority of the time we felt safe. However I was a little creeped out one day as the front desk clerk upon check in had told us that they only offer housekeeping every other day so because we were only staying 2 nights we would not be recieving any housekeeping. Well our first full day there we left about 11am and i purposely closed our restroom door so that i could see if anyone entered the room while we were gone. As we were leaving the front desk lady was asking us questions about what we would be doing that day. I didnt think anything of it other than she was being friends. Then we got back around 2pm to find the restroom door wide open. Someone had been in our room but none of the trash cans were empty, no towels removed or replaced. Not sure why they came in. Nothing was missing so i never reported it. It made me feel a little uneasy though.
Kristi
Stayed 2 nights in Feb 2025