2/10 Terrible
Kasondra
Travelled with family
31 Mar 2025
DON'T WASTE YOUR MONEY!! THE SERVICE FROM STAFF WAS OK BUT THE MAN IN CHARGE WAS AN @$$ HE CHARGED ME $25 FOR 3 SMALL TOWELS AND THE ROOMS ARE DISGUSTING!!
I BOOKED A POOLSIDE ROOM FROM FRIDAY -SUNDAY SO MY KIDS COULD ENJOY THE POOL AREA (WHICH WAS NICE) BUT THE ROOM SMELLED LIKE FEET (OR SOMETHING), THE AIR CONDITIONER DID NOT WORK SO THE ROOM WAS HUMID AND STICKY THE WHOLE TIME. THE CARPETS WERE ALSO STICKY AND GROSS AND THE BEDS WERE SO BROKEN IN IT WAS IMPOSSIBLE TO GET A GOOD NIGHT'S REST.
YOU HAVE TO GO TO THE FRONT DESK TO GET POOL TOWELS AND EXCHANGE WET/CLEAN TOWELS THROUGHOUT YOUR STAY. WE WENT TO EXCHANGE TOWELS AT LEAST 3-4 TIMES OVER A 3 DAY PERIOD. STAFF DOES NOT KEEP TRACK OF THE TOWELS YOU ARE (EXCHANGING) BY THE END OF OUR STAY WE ONLY HAD 1 ROOM TOWEL AND SEVERAL POOL TOWELS SO THEY CHARGED ME $25 FOR TOWELS THAT ARE THERE SOMEWHERE. SUNDAY MORNING THERE WAS A MAN AT THE DESK (WHO I CAN ONLY ASSUME WAS THE OWNER OR MANAGER) I TRIED TO EXCHANGE THE TOWELS SO WE COULD SHOWER BEFORE CHECKOUT. HE WAS VERY RUDE AND NASTY TO ME INSINUATING I HAD STOLEN THE ROOM TOWLES.. THESE TOWELS WOULDN'T EVEN BE SUITABLE FOR A HAIR TOWEL. HE WAS LIGHT WEIGHT YELLING AT ME SAYING I WAS GOING TO BE CHARGED. HE REFUSED TO LISTEN TO ANYTHING I HAD TO SAY. THIS IS PURELY NEGLIGENCE ON HIS STAFFS PART AND HAD I KNOWN THIS WAS EVEN A POSSIBILITY I WOULD HAVE KEPT TRACK OF THE TOWELS MYSELF...
MY KIDS DID ENJOY THE POOL BUT WE WILL NOT BE RETURNING TO HIS HOTEL!!
Kasondra
Stayed 2 nights in Mar 2025