See all properties
Save

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included

Property class: 3

Photo gallery for Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included

Private beach, beach shuttle, sun-loungers, beach umbrellas
Property video
Interior
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
The current price is NZ$250
includes taxes & fees
1 May - 2 May

Explore the area

View map
Carretera a Chankanaab km 4, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Cozumel Marine World
    ‪2 min walk‬
  • Place, Royal Village Shopping Center
    ‪3 min walk‬
  • Place, Arrecifes de Cozumel National Park
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, Refrigerator, Partial Ocean View

1 bedroom, premium bedding, down duvets, laptop workspace

Room, Refrigerator, Partial Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • Partial sea view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Family Room, 2 Bedrooms, Connecting Rooms | Living area

Family Room, 2 Bedrooms, Connecting Rooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Plus Garden View with balcony

Superior Plus Garden View with balcony

Superior Plus Garden View with balcony

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Balcony, Garden View

Superior Room, Balcony, Garden View

Superior Room, Balcony, Garden View

8.6 out of 10
Excellent
(18 reviews)
  • Garden view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Cabin, Kitchenette, Garden Area

1 bedroom, premium bedding, down duvets, laptop workspace

Deluxe Cabin, Kitchenette, Garden Area

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 King Sofa Bed

About the area

Cozumel

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included places you steps from Cozumel Marine World and within a 10-minute stroll of Puerta Maya Maritime Terminal. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .The restaurant, Coral Reef, serves Mexican cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the marina, outdoor tennis court, Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. There's also the convenience of a beach shuttle. .With a stay at this 3-property class Cozumel hotel, you'll be 0.8 km (0.5 mi) from Royal Village Shopping Center and 3.3 km (2 mi) from Plaza Punta Langosta.

What's nearby

  • Cozumel Marine World - 2 min walk - 0.2 km
  • Royal Village Shopping Center - 3 min walk - 0.3 km
  • Arrecifes de Cozumel National Park - 8 min walk - 0.7 km
  • Puerta Maya Maritime Terminal - 10 min walk - 0.8 km
  • Cha'an Ka'an Observatory of Cozumel - 11 min walk - 1.0 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14 min drive

Restaurants

  • ‪Margaritaville - ‬8 min walk
  • ‪Al Chile - ‬7 min walk
  • ‪Restaurante Caribeño - ‬2 min walk
  • ‪Hard Rock Cafe Cozumel - ‬8 min walk
  • ‪Half Señor Frog´s - ‬5 min walk

About this property

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included

Simply walk outside to feel the sun on your face at the sandy beach. For a convenient ride to the sand and surf, hop on the hotel's beach shuttle (surcharge). Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and free beach club nearby. After a day at the beach, enjoy amenities at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included such as a marina, an outdoor pool and an outdoor tennis court.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a hot tub, a garden and a terrace.

Smoking is allowed in designated areas at this 3-star Cozumel hotel.

  • 1 building
  • 97 guestrooms or units
  • 3 levels
  • Built in 1986
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included offers 97 air-conditioned accommodations with free toiletries and blackout curtains. Beds feature down duvets and premium bedding. 40-inch Smart televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

Similar properties

Terrace/patio
Casa Mexicana Cozumel
Colonia Centro
  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
4.7 out of 5, Exceptional, 1,003 reviews
The price is NZ$228
includes taxes & fees
4 May - 5 May
Casa Mexicana Cozumel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 7 to 12 for adults and USD 7 to 12 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Coral Reef

Things to do

  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Scuba diving
  • Snorkelling

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (229 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Built in 1986
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.71 per accommodation, per night
  • Resort fee: USD 10.00 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Parking
  • Partner property beach club access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 12 for adults and USD 7 to 12 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Cozumel
Casa del Mar
Casa del Mar Cozumel
Cozumel Casa
Hotel Casa del Mar
Hotel Casa del Mar Cozumel
Mar Cozumel
Casa Del Mar Hotel Cozumel
Casa Del Mar Resort Cozumel
Casa Mar Cozumel Hotel Dive Resort
Casa Mar Hotel Dive Resort
Casa Mar Cozumel Dive
Casa Mar Dive
Casa Cozumel & Dive Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel
Casa del Mar Cozumel Hotel & Dive Resort Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel Cozumel

Frequently asked questions

What is the cancellation policy at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included on 1 May 2026 start from NZ$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

Yep, Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included is a short 10-minute walk from Playa Caletita. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included have a pool?

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included features a private beach, an outdoor pool and 1 hot tub.

What makes Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included.

Is Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included family-friendly?

You bet! With amenities such as an arcade and a private beach, as well as free infant beds in the guestrooms, it's no surprise that Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included is a hit with families.

Does Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included serve breakfast?

Yep, full brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

No, Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included does not offer an airport shuttle service.

Is there a bar or restaurant at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included?

No, pets and service animals are not allowed.

Casa del Mar Cozumel Hotel & Dive Resort with Beach Club access included Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We visited Cozumel to dive and snorkel and were pleased that we choose to stay at Casa del Mar. The staff are lovely - they really go out of their way to make you feel welcome. The hotel, while older, is a neat design and while the building could certainly benefit from a larger maintenance budget, it is by no means neglected. The room was spotless. Potable water and ice are provided in the lobby of each floor. Pool towels are available. And staff will do their best to accommodate any request. This is a spot popular with divers, and with good reason - ease of access to the water and pier are excellent (and the bridge - a source of some poor review comments- looked freshly renovated when we were there). I can see why many reviews say it only makes sense to stay here if you dive - there are clearly more modern and luxurious options elsewhere for those who don't dive and won't appreciate the many benefit Casa del Mar has for divers. We loved the pool and hot tub - guests really mingle at the hot tub and we made many good acquaintances over drinks in the hot tub at the end of our dive. The restaurant is such a cool building, and service is outstanding, but unfortunately, the food was poor enough that ate elsewhere unless we just didn't have time to go out.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ann L

Liked: Cleanliness, amenities, property conditions & facilities
The place is not fancy but very clean. The staff was amazing and food was good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Tina Marie

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Jan 2026

8/10 Good

Julianne

Stayed 7 nights in Jan 2026

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is my Mexican home away from home. I have always loved this property, the rooms are always clean, the staff are exceptionally friendly. As long as this property is available when I travel, I will always stay there.. They make me feel like I am part of their family.
View of a storm from the walkway in front of hotel
Lobby in hotel
View from walkway in front of hotel
View looking out patio doors
Stayed 7 nights in Nov 2025

10/10 Excellent

stephanie modine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the resort and the staff. Rooms are clean and comfy. The restaurant tho is not great. Food is just ok and there is not a big selection.
Stayed 9 nights in Jan 2026

8/10 Good

Russ

Liked: Cleanliness, staff & service, amenities
Great views, friendly staff, and room was nice
Stayed 4 nights in Jan 2026

8/10 Good

Julianne and Terri

Stayed 7 nights in Jan 2026

10/10 Excellent

Garett

Travelled with family
Liked: Cleanliness, staff & service, amenities
LOVE the pool area and HOT TUB and swim up bar… nice ocean view from pool and tub… good at restaurant was decent to combine with the 100’s of other restaurants in Coz…. The beach club connected to hotel was beautiful too… it’s just a 15 min (300 peso) can ride away… staff was very nice …Will b back 👍
Beach 🏖️ club
Beach 🏝️ club
Ocean 🌊 view
Pool at night
Stayed 6 nights in Jan 2026

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the room was clean. The bathroom was dated and sink was cracked but everything was in working order. Loved the friendliness of the restaurant staff and other employees on the property. Wifi was sketchy at best in the room but strong in the lobby area. The grounds were beautiful and well kept. Woke up to birds chirping every morning.
Stayed 7 nights in Jan 2026

6/10 Okay

SHELLY A

Travelled with group
Liked: Cleanliness
3rd stay here. Great, interesting location. We were assigned a room that needed update. Bathroom mirror and sink in poor condition. Electrical outlets almost unusable as items won't stay plugged in. Some switches don't work. Tv remote doesn't work. No mini fridge. Some of the wood closet door slats broken. Room.215 needs a refresh! Pluses; very clean (room was attended to daily) very quiet, plenty of hot water & great water pressure, excellent mattresses, cold & quiet a/c. Friendly staff. Shared beach club really not a deal or perk any longer at a $5 discount off $45 day pass rate. Drinks are always very very weak at main hotel pool swim up bar. Pool always clean though. This is a good place but could use a refresh of some areas. Just be sure you get an updated room.. Grounds & gardens very nice and well maintained.
My favorite sculpture on the property.
Stayed 5 nights in Jan 2026

10/10 Excellent

Sharon

The rooms are clean and the staff makes you feel like family. The location is great. The restaurant staff goes out of their way to make what you would like to eat.
Stayed 5 nights in Jan 2026

6/10 Okay

Rita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
New mattresses are needed. Rooms are moist even with use of A/c. Staff are wonderful. An older resort with much charm.
Stayed 7 nights in Jan 2026

4/10 Poor

Katie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our group had two rooms- the garden cabana and a “deluxe ocean view”. We specifically booked a room with a kitchenette because one of our party members has severe food allergies only to find that the kitchenette had absolutely no cooking utensils and as such was not usable. That felt like false advertising. I tried to contact the hotel for months to modify our reservation (within the confines of their policy), but I didn’t hear back from them. When I tried to discuss the issue upon arrival, the staff was extremely rude. They made me wait in the lobby for 90 minutes only to inform me that the sum taffy I needed to speak with actually wasn’t there. One of the beds in the cabana really wasn’t a bed. That is mentioned on their description, but I didn’t expect it to be so uncomfortable. Sometimes there was hot water, often there was not. The beds in our “deluxe ocean view” rooms were hanging off the platform by about ten inches (photo) so it was very easy to accidentally roll off. Lastly, the restaurant tried to shortchange us by $10. It felt very intentional. To get into San Miguel, it was a ten dollar cab each way. I would never go back to this place; I’m surprised it has decent reviews. It felt like a complete waste of money…
Mattress does not fit platform
Stayed 7 nights in Dec 2025

2/10 Terrible

james warren

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worst mattress you will ever sleep in. Wifi works, or maybe not. Just never know. Shower didn’t drain. Commode barely filled. Most importantly, the mattress…. You will not rest here.
Stayed 3 nights in Jan 2026

10/10 Excellent

Zarella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is awesome!
Stayed 9 nights in Dec 2025

8/10 Good

Thae

Travelled with family
Liked: Amenities
The staff was delightful and the food and beverage options were not ridiculously priced. The snorkeling across the road and at Roberta's Dive Shack was lovely if not extensive. The only downside was that the 'free' Nachi Como Beach Club access was a $20± cab ride away, $40+ round-trip, and only open from 12:30pm to 4pm most of the time we were there.
Stayed 8 nights in Dec 2025

4/10 Poor

Antonio

Stayed 4 nights in Jan 2026

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
Room in old conditions, staff great as always, food at the restaurant was not good.
Stayed 6 nights in Dec 2025

10/10 Excellent

Robin

Stayed 9 nights in Dec 2025

8/10 Good

ARACELI

Stayed 1 night in Jan 2026

8/10 Good

Susie

Stayed 3 nights in Dec 2025

4/10 Poor

ERIC

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The staff was good very accommodating in some ways. We were disappointed with the room it was dirty in appearance and feeling. I was told it was the standard room because we booked through Expedia. The bed in linens were terrible looking and smelled. I advise the desk staff of the issues with the bed linens it was to be addressed the only thing that was done the lines were sprayed and turned around the tattered ends at the top of bed were now at the foot of the bed. We had no TV the first night. I scheduled a family activity through the concierge on 12/28 for pick up at 12:30pm and was told the activity rep would arrive the hotel at 12pm to be paid and did not show until 12:10pm. I paid. After i paid the rep the pick up departed with out us at 12:15pm. Leaving us with no familtly activity for the day. It was just a situation with property and poor communication and follow through.
Tattered comforter at the top of bed 1
Tattered comforter at the top of bed 2
Tattered comforter at the foot of bed 2
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert Blair White, Haddon Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar staff was excellent and drinks were delicious and not watered down.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mark

Stayed 6 nights in Dec 2025