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Cozumel Hotel & Resort - All Inclusive

3.5 star property
Family fun on the beach, with outdoor pool, near Cozumel Museum

Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Deep-tissue massages, massages on the beach
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$407
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(230 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Cozumel

An all-inclusive stay in the heart of Cozumel awaits you at Cozumel Hotel & Resort - All Inclusive. You'll be 2.6 km (1.6 mi) from Cozumel Museum and 7.9 km (4.9 mi) from Chankanaab National Park. Highlights at this beachfront hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .A pampering day can include deep-tissue massages and beachside massages. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Business amenities include a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. .Places within a 15-minute drive of this 3.5-property class Colonos Cuzamil hotel include Chankanaab Beach Adventure Park and Mr. Sancho's Beach Club.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km
  • Cozumel Museum - 3 min drive - 2.5 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • ‪Chilangos - ‬11 min walk
  • ‪Subway - ‬10 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Palapas Bar - ‬6 min walk
  • ‪El Chef Ángel - ‬19 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Family fun on the beach, with outdoor pool, near Cozumel Museum
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.1 out of 5, Very good, 1,092 reviews
The price is NZ$591
includes taxes & fees
13 Mar - 14 Mar
Allegro Cozumel All Inclusive

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Cozumel Hotel & Resort - All Inclusive?

Cozumel Hotel & Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cozumel Hotel & Resort - All Inclusive?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort - All Inclusive on 1 Mar 2026 start from NZ$399.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cozumel Hotel & Resort - All Inclusive?

Yep, Cozumel Hotel & Resort - All Inclusive has a free self car park.

Are there any beaches close to Cozumel Hotel & Resort - All Inclusive?

Yep, Cozumel Hotel & Resort - All Inclusive is a short 17-minute walk from Playa Caletita. Fun beach activities include scuba diving.

Is there a spa on site at Cozumel Hotel & Resort - All Inclusive?

There's no onsite spa, but this property does offer services like beachside massages.

Does Cozumel Hotel & Resort - All Inclusive have a pool?

Yep, and guests recommend it! Cozumel Hotel & Resort - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Cozumel Hotel & Resort - All Inclusive a romantic place to stay?

Couples dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cozumel Hotel & Resort - All Inclusive.

Is Cozumel Hotel & Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that Cozumel Hotel & Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Cozumel Hotel & Resort - All Inclusive?

No, Cozumel Hotel & Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Cozumel Hotel & Resort - All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cozumel Hotel & Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 563 out of 1276 reviews
Rating 8 - Good. 368 out of 1276 reviews
Rating 6 - Okay. 192 out of 1276 reviews
Rating 4 - Poor. 86 out of 1276 reviews
Rating 2 - Terrible. 67 out of 1276 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Richelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible. We really enjoyed the fire show as the Thursday night entertainment.
Stayed 7 nights in Nov 2025

2/10 Terrible

Sonui

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cozumel Hotel and Resort brands itself as a 4-star tourist resort. That is highly misleading considering worn amenities and rooms, very small TVs, missing upkeep and lack of in-room WiFi is clearly below par. 3 star is generous. Note: we are in Cozumel once a year, sometimes twice a year which gives us a reasonable frame of reference. On the positive side, rooms are kept very clean, we liked the food and the staff is very nice, with the noteworthy exception of the front desk manager who was surprisingly rude. All in all, it is a legitimate dive resort no ifs and buts, it is not a 4-star resort, and the front desk manager would benefit from adhering to basic forms of respectful interactions.
This is typical. You see the missing upkeep. In this case is the elevator. This is cherry picked but typical
Stayed 6 nights in Nov 2025

6/10 Okay

Shelley, Chester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
First let me preface by saying my husband a I have been staying here for 15 years. We have seen the ups and downs of this hotel over the years. I will focus on the changes and issues I saw this stay. Rooms have been updated and now include a fridge which is nice. The hammock in the room just serves as another place for us to hang our wet dive gear up to dry. Now for the issues…the food has taken a turn for the worse. There is not much variety, it was warm at best, and they did not have the dinners outside with the menus that we liked. The hot tub which we look forward to was cold and the temp was never turned up. The staff as always was wonderful and is probably the main reason we always come back. We love Cornelio and Sylvia at breakfast. Luisa and Joel were wonderful at lunch. Valentin and Alberto run a tight ship at dinner. The bartenders Mario, Gustavo, Rellez are wonderful and always greet us with a smile. Daniel the day security out front is also very helpful with any questions about taxi service, shopping, etc. We will more than likely be back in the spring and hopefully things will again improve.
Stayed 11 nights in Nov 2025

8/10 Good

Lois

Travelled with group
Liked: Cleanliness, staff & service, amenities
No wifi in the rooms. No dresser to put our clothes in we had to live out of our suitcase for 12 days. We had to ask for washcloths. We had over 2 hours from checkout to our pickup. They cut our bracelets off and we could not use the amenities for that time. Disappointed
Stayed 1 night in Nov 2025

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
Stayed 11 nights in Oct 2025

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and location. Clean and friendly. 4th time staying here love it.
Stayed 5 nights in Nov 2025

6/10 Okay

Daniel Evan

Liked: Cleanliness
Disliked: Property conditions & facilities
Place was clean, dive shop was connected and dock was right out front. Room had no wifi and basically flooded from the floor drain if you used the shower, food was limited option and on the lower end of what I’ve seen from resorts.
Stayed 7 nights in Oct 2025

10/10 Excellent

Devon

Very beautiful place and amazing people and amazing food would definitely come back in a heart beat
Stayed 6 nights in Oct 2025

10/10 Excellent

Karnvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place would love to go again
Stayed 12 nights in Oct 2025

10/10 Excellent

Catharine Diane

Great spot on the island. Would come back
Stayed 7 nights in Oct 2025

10/10 Excellent

Azahea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with many amenities including snorkeling on site There is waiters all throughout the property offering drinls or food. Nothing extra all beds and hammocks beachfront free.
Stayed 1 night in Oct 2025

6/10 Okay

Paulette

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was great! WIFI wasn't great it was awful. You had to go to the lobby to get wifi....ugh! Food was mostly just OK! Not great Staff was great, helpful, friendly, and worked hard
Stayed 7 nights in Oct 2025

6/10 Okay

Thomas

Travelled with group
Liked: Cleanliness
The proximity to town was good
Stayed 5 nights in Oct 2025

10/10 Excellent

Malaezia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff the food & the atmosphere
Stayed 3 nights in Oct 2025

8/10 Good

Daniel, Myersville

Stayed 10 nights in Oct 2025

10/10 Excellent

JANET

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is fabulous
Stayed 9 nights in Sep 2025

8/10 Good

madison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean, the pool was massive and my family had a great time. The customer service was great especially Miguel in the restaurant he made for a lovely dining experience. The food was on the bland side but overall a good experience.
Stayed 5 nights in Oct 2025

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness
The staff was very nice and convenient to diving
Stayed 4 nights in Oct 2025

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Oct 2025

10/10 Excellent

Petrana

Travelled with family
Liked: Amenities
Great staff and food.
Stayed 6 nights in Oct 2025

4/10 Poor

Jennifer

Travelled with partner, Travelled with group
Disliked: Amenities
Giving this property 2.5 stars. It was clean and quiet, don’t get me wrong, but we had hot water 2 of the 4 days there. Nothing could be done about that. The alcohol is very watered down, and I’m not much of a drinker so that says something. The breakfast was palatable, but you can definitely tell food was reused. Dinner was awful and the only other restaurant onsite was closed down by their health department. Your pool towels are rationed… not making that up. You are given a ‘towel card’ and cannot have a pool towel without exchanging that for the towel. You only get 4 slots to exchange towels. Don’t take your eyes off your towel because if it gets picked up by hotel staff and you need another one, you will be directed to the front desk who will tell you it costs $5 to replace your towel card. I had to argue with them that it wasn’t my fault my towel was picked up by staff so they reluctantly let me have another one. When I went back next day to exchange my pool towel for a clean one, they pointed out I only had one more opportunity to exchange my towel (four slots… they are serious about taking note of each rooms towel usage.. again I promise I’m not making this up). Also, the towels (pool and hotel room) are so old they are crunchy/rough. The hot tub was not hot, like, at all. Bubbles were there, but the water was not warmed up. You have to be out of the pool at 9pm. No such thing as wash clothes either. Asked for two days and was given hand towels to use instead.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, amenities
The service was perfect in everyone moment
Stayed 5 nights in Oct 2025

10/10 Excellent

NATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great simple hotel with amazing staff. Clean fun and friendly
Stayed 6 nights in Oct 2025

10/10 Excellent

Katarina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jaunita was phenomenal, very helpful and led some really great activites like snorkeling and darts and bracelet making! She was certainly a highlight of the trip :) Edgar was absolutely lovely, very personable and made every moment out in the pool area fun. From playing trivia to water aerobics, he was phenomenal! Loved the whole staff, everyone was very helpful and funny, with great suggestions on what to do and where to go. It was a lovely resort to spend a lazy week.
Stayed 6 nights in Sep 2025

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taxis are super easy to get. It is within walking distance of a 7-11 and grocery store. They were renovating the restaurant so we had to eat the buffet every night. The beach is by the reef so there is no beach entry but it still has sand to lay out on. Lots of snorkeling options and fish in the reef.
Pool view from 3rd floor (top floor) balcony.
Beach view from the buffet restaurant.
Reef near the resort.
Lighthouse near the resort.
Stayed 5 nights in Oct 2025