See all properties
Save

Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
All-inclusive property with 4 restaurants and full-service spa

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
2 bars/lounges, 2 beach bars, poolside bar
Outdoor banquet area
Exterior
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • 24/7 front desk
The current price is NZ$578
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪2 min drive‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club)

Family Suite (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.6 out of 10
Excellent
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Junior with Pool View

Beach

Quadruple Suite Junior with Pool View

  • 88 sq m
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Master with Sea View

  • 148 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with View

  • 41 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Dreams Cozumel Cape Resort & Spa - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront property include 4 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include hot stone massages and body wraps along with hydrotherapy and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Cozumel property include Playa Mia Grand Beach and Water Park and San Francisco Beach.

What's nearby

  • Paradise Beach - 13 min walk - 1.1 km
  • Mr. Sancho's Beach Club - 2 min drive - 1.8 km
  • Playa Mia Grand Beach and Water Park - 2 min drive - 2.2 km
  • San Francisco Beach - 6 min drive - 5.0 km
  • Chankanaab National Park - 7 min drive - 6.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬6 min drive
  • ‪The Money Bar - ‬10 min drive
  • ‪Beach Club - ‬6 min drive
  • ‪Paradise Beach Club - ‬14 min walk
  • ‪Topaz Restaurant - ‬3 min drive

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

All-inclusive property with 4 restaurants and full-service spa
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 154 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with a safe and complimentary slippers. This individually decorated and furnished accommodation includes single sofa beds. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

3 outdoor pools, pool loungers

Secrets Aura Cozumel - Adults Only - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.4 out of 5, 1,163 reviews
The price is NZ$607
includes taxes & fees
1 Oct - 2 Oct
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on 3 Oct 2025 start from NZ$577.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling.

Is there a spa on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Cozumel Cape Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Dreams Cozumel Cape Resort & Spa - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive features a private beach, 2 beach bars and a full-service spa.

What makes Dreams Cozumel Cape Resort & Spa - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a private beach, as well as free extra beds in the guestrooms, it's no surprise that Dreams Cozumel Cape Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Dreams Cozumel Cape Resort & Spa - All Inclusive's 4 restaurants.

What time are check-in & check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, only service animals are allowed.

Reviews

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 167 out of 365 reviews
Rating 8 - Good. 71 out of 365 reviews
Rating 6 - Okay. 60 out of 365 reviews
Rating 4 - Poor. 40 out of 365 reviews
Rating 2 - Terrible. 27 out of 365 reviews

Reviews

4/10 Poor

Anne Elisabeth

Stayed 7 nights in Jun 2025

2/10 Terrible

Anthony

Disliked: Staff & service, amenities
Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.
Stayed 7 nights in Jun 2025

8/10 Good

Michael Phillip, Willis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property needs a little tlc.
Stayed 4 nights in Jun 2025

8/10 Good

Mariana

Stayed 4 nights in Jun 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
Stayed 7 nights in May 2025

4/10 Poor

Kiran M

Travelled with family
Liked: Cleanliness, room comfort

Not upto Dreams standards and expectations.

Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
Stayed 7 nights in May 2025

10/10 Excellent

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall. I had an excellent experience, but the Hyatt App needs to be updated. Menus and dress codes are different at the restaurants than they are on the app.
Stayed 7 nights in May 2025

8/10 Good

GLORIA, 10886 N 2050 Blvd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like to scuba dive from this resort so the boat rides to dive sites are shorter. like to be able to pick package so your choice of restaurants are both resorts.
Stayed 5 nights in May 2025

10/10 Excellent

Jose Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Jane A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Staff were kind and friendly. The restaurants are tasty and have a great atmosphere. Beautiful beach. Would bring water shoes next time for walking into the ocean.
Stayed 5 nights in Feb 2025

8/10 Good

Curtis Leroy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we really enjoyed our stay. I think it depends what you're looking for. It's a smaller, more intimate (albeit family-filled) resort without the amenities and selection of larger places, perfect for my wife and me (both retired)--but brings advantages and disadvantages. Great: attentive staff, walkable (5 min, end-to-end), good restaurants (no reservations needed), oceanside room really was right on top of the ocean, beach waiter service, snorkeling from the beach, small, casual shows each night outside the bar (Karaoke, Magic, etc.). Less-than-great: limited buffet, Preferred upgrade basically just meant a better view and access to restaurants at adjacent Sunscape & Secrets via shuttle cart and room service, small (and sometimes loud) pool, no 24-hour food/drink locales, some places could use more maintenance attention. All that being said, we would book there for our next visit to Cozumel.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristi

Stayed 7 nights in Apr 2025

10/10 Excellent

Troy K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was well maintained and the staff was awesome
Stayed 6 nights in Feb 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

George Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with beautiful beaches
Stayed 4 nights in Apr 2025

6/10 Okay

Jesse, Chester

Travelled with partner
Liked: Cleanliness
The place was clean and the service was excellent. The food is average, and authentic mexican cuisine is surprisingly limited. The dinner entertainment was terrible. Fir instance, the Mayan Dinner hosted by the sister resort Secrets Aura. It is nothing like the advertisement video they promote, and most of the dinner guests around us were visibly displeased with the quality of both the food and the entertainment. The spa services were amazing! We had hydrotherapy, a couple's massage, and reflexology treatment. Best spa we have been to! The sandy beach is beautiful, but the shoreline is very rocky, so bring swim shoes to protect your feet if you plan to swim or snorkel.
Stayed 7 nights in Apr 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

christine Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams resort was a "dream", the staff were all so nice and helpful, they truly made an effort to make our stay a special one. The island and resort are beautiful. I highly recommend this resort.
Stayed 3 nights in Apr 2025

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation at the Dreams resort in Cozumel. Our room was beautiful and clean, the food was good, and we enjoyed the entertainment offered. We loved our oceanfront view and enjoyed sitting on our balcony enjoying all the natural beauty that surrounded us. We especially appreciated the time we spent with Andri. He was in charge of entertainment during our stay there. He was hard working, friendly, positive, and kind. He made each day at your resort a little brighter because of our interactions with him. Thank you Andri!
Stayed 5 nights in Mar 2025

6/10 Okay

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a wedding and the staff did a great job!
Stayed 4 nights in Apr 2025

8/10 Good

Jonathan

Liked: Staff & service
The location of all the rooms and restaurants have great views of the ocean. The buildings are not in great repair and show signs of age. Buffet food is not great. The restaurant Olio was good and the Secrets food was nice. The pool at Dreams is in great shape and clean. The sister resorts pools are aged and dirty. Beach was nice but rocky. Entertainment team was great.
Stayed 7 nights in Mar 2025