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Fiesta Americana Cozumel All Inclusive

4.0 star property
Beach property with 2 outdoor pools, near Chankanaab National Park

Photo gallery for Fiesta Americana Cozumel All Inclusive

2 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
Front of property - evening/night
Beach/ocean view
Deluxe Room, 2 Double Beds, Non Smoking, Ocean View
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Pool
The current price is NZ$584
includes taxes & fees
25 May - 26 May

Explore the area

Map
Carretera A Chankanaab Km 7 5, Cozumel, QROO, 77600
  • Chankanaab National Park
    ‪18 min walk‬
  • Chankanaab Beach Adventure Park
    ‪19 min walk‬
  • Paradise Beach
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 3 Bedrooms, Non Smoking (Imperial)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 3 Bedrooms, Non Smoking (Imperial)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 176 sq m
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Master)

Suite, 1 King Bed, Non Smoking (Master) | Living room

Suite, 1 King Bed, Non Smoking (Master)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

View from room

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 119 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite with Plunge Pool, 1 King

Master Suite with Plunge Pool, 1 King

Master Suite with Plunge Pool, 1 King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Governor)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Governor)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 37 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Private Pool

Family Suite, 3 Bedrooms, Private Pool | Private pool

Family Suite, 3 Bedrooms, Private Pool

Highlights

Furnished balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 119 sq m
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Air conditioning

Honeymoon Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Fiesta Americana Cozumel All Inclusive. You'll be 1.5 km (0.9 mi) from Chankanaab National Park and 6.4 km (3.9 mi) from Paradise Beach. Highlights at this beach property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The fine-dining restaurant, Rosato, serves Italian cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the free kids' club, gym, kids' swimming pool and free pool cabanas. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Free buffet breakfast is available daily between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Cozumel property include Playa Mia Grand Beach and Water Park and San Francisco Beach.

What's nearby

  • Chankanaab National Park - 18 min walk - 1.5 km
  • Chankanaab Beach Adventure Park - 19 min walk - 1.6 km
  • Paradise Beach - 8 min drive - 6.4 km
  • Playa Mia Grand Beach and Water Park - 8 min drive - 7.6 km
  • San Francisco Beach - 12 min drive - 10.6 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬6 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

Fiesta Americana Cozumel All Inclusive

Beach property with 2 outdoor pools, near Chankanaab National Park
Fiesta Americana Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fiesta Americana Cozumel All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this property measures 1560 square feet (145 square metres) and includes a conference centre. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Fiesta Americana Cozumel All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • 1560 sq ft of conference space
  • 145 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fiesta Americana Cozumel All Inclusive offers 102 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to noon
  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cevicheria
  • El Mexicano
  • Peninsula
  • Rosato
  • Vina del Mar

Things to do

  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Snorkelling
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,560 square foot of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 77 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night
  • Sanitation services: USD 04.09 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Fiesta Americana
Fiesta Americana Cozumel All Inclusive All-inclusive property
Fiesta Americana All Inclusive Cozumel
Fiesta Americana Cozumel
Fiesta Americana Cozumel All Inclusive
Fiesta Cozumel
Fiesta Americana Cozumel All Inclusive Hotel Cozumel
Fiesta Americana Cozumel Dive Resort
Fiesta Americana Cozumel All Inclusive Hotel
Fiesta Americana Cozumel All Inclusive
Hotel Fiesta Americana Cozumel - All Inclusive Cozumel
Cozumel Fiesta Americana Cozumel - All Inclusive Hotel
Hotel Fiesta Americana Cozumel - All Inclusive
Fiesta Americana Cozumel - All Inclusive Cozumel
Fiesta Americana All Inclusive Hotel
Fiesta Americana All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Cozumel All Inclusive Cozumel
Fiesta Americana Cozumel All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Cozumel All Inclusive?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Cozumel All Inclusive on 25 May 2025 start from NZ$570.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Cozumel All Inclusive?

Yep, Fiesta Americana Cozumel All Inclusive has a free self car park.

Are there any beaches close to Fiesta Americana Cozumel All Inclusive?

Yep, Fiesta Americana Cozumel All Inclusive is a short 19-minute walk from Chankanaab Beach Adventure Park. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Fiesta Americana Cozumel All Inclusive?

Yep, there is an onsite spa at Fiesta Americana Cozumel All Inclusive. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fiesta Americana Cozumel All Inclusive have a pool?

Fiesta Americana Cozumel All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with 24-hour room service and free minibar items.

What makes Fiesta Americana Cozumel All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Fiesta Americana Cozumel All Inclusive.

Is Fiesta Americana Cozumel All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Cozumel All Inclusive is a hit with families.

Does Fiesta Americana Cozumel All Inclusive serve breakfast?

Sure does, free buffet breakfast is offered daily from 6:00 AM to noon.

Is there a free airport shuttle available at Fiesta Americana Cozumel All Inclusive?

No, Fiesta Americana Cozumel All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Cozumel All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Americana Cozumel All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Cozumel All Inclusive?

Dogs are welcome at Fiesta Americana Cozumel All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Fiesta Americana Cozumel All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1005 reviews
Rating 8 - Good. 266 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 61 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at several hotels and all inclusive properties on the island over the years, the usual complaint from me is the food, not enough variety and lacking flavor. Fiesta Americanna stands above the rest with plenty of options and the quality was exceptional at every restaurant, every time! The dive boats pick you up right on the pier and the staff were all very friendly and accommodating without the usual high pressure sales pitches every time you pass by. Keep it up and I'll definitely be back!!!
Stayed 6 nights in Feb 2025

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, and there was lots of room at the beaches. Really a hidden gem. Would highly recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value, food is B and plentiful, pools and beach areas wonderful. I recommend it. We met nice people and will definitely be back. Only downside is the room smelled a bit musty and we had very loud construction occurring during the daytime hours.
Stayed 3 nights in Feb 2025

10/10 Excellent

brian, Port Dalhousie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As 6 time repeat customers,this is the only resort that we would always go to.It is just so quaint and quiet and relaxing.The food options are incredible and the staff are just so warm and inviting.Everyone at the resort works so hard to make your stay enjoyable.Snorkeling is fantastic right in front.
Stayed 7 nights in Jan 2025

8/10 Good

Angela Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the variety of food options. There was many areas to the beach to sit or lay. Only bummer was being asked several times essentially about timeshare presentation but after day 2 we weren’t asked about it any longer. Wonderful kind staff that remembered us day to day. Great drink selection! Brand new pool area. Nightly entertainment was so fun!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

john d

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice we will return
Stayed 7 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Other than getting food poisoning, it was ok.

I got food poisoning when I ate at the peninsula restaurant. I was in my honeymoon so it really wrecked all plans. Pros: great service, large spacious suites. Cons: quality of food. The food that didn’t make me sick tasted ok, not great. Also, the beach area bar closes so early. At 5:30, we’re not sure why but that should definitely be extended since many couples wanted to watch the sunset with a cocktail.
Stayed 2 nights in Jan 2025

10/10 Excellent

Cary wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cozumel
Stayed 8 nights in Jan 2025

10/10 Excellent

Victor, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Nolan, Edmonton

Stayed 7 nights in Jan 2025

10/10 Excellent

Emal

Liked: Cleanliness, staff & service, property conditions & facilities
Best people and awesome food and alot entertainment
Stayed 9 nights in Jan 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Every member of the staff was extremely friendly and helpful. There was a great variety of food available. We had a slight delay at check-in but after the management was made aware, they went out of their way to ensure the issue was addressed and our stay was outstanding.
Resort Beach Club
Sunset from our balcony
Stayed 6 nights in Nov 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Maritza

Travelled with partner
I like some of the staff was attentive and nice. The other half pushy and a little rude. Th transportation from the hotel is terrible because taxis rip you off.
Stayed 3 nights in Jan 2025

10/10 Excellent

Philip, JACKSON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service Great food Great place Only negative are the adult beverages
Stayed 9 nights in Jan 2025

10/10 Excellent

Federico, JACKSON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Great service Great food The only negative are the adult beverages
Stayed 4 nights in Jan 2025

8/10 Good

Brian

Travelled with family and small children
Liked: Amenities
Good overall all inclusive. Great snorkeling, great staff
Stayed 5 nights in Jan 2025

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lorelei, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a week at Fiesta Americana. This was not our first time there and it wont be our last. This resort has everything. We have stayed at many resorts in Cozumel and this is our favorite. There are so many food options! Mexican, Italian, Oriental, seafood and buffets. We also love the coffee shop. The staff is top notch Arturo, Gabriel, Edgar, Anani, Perla, Aaron to name a few. The spa is fabulous as well, we ended up getting 2 massages because the first one was so great. The rooms are spacious and comfortable. Great snorkeling and tons of seating on the beach. We have absolutely no complaints and cant wait to go back.
Stayed 6 nights in Jan 2025

10/10 Excellent

Karsen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful resort with enthusiastic and engaged staff, especially managers constantly walking around making sure stuff was cleaned and the area around provieded wondeful amenities like the snorkeling and variety of dining options on the ocean side especially the seafood dining that you could sit down at or they would bring you to wherever you were sitting, and on top of it, it was delicious, if they said they caught the food that morning i wouldnt be surprised, and every night the staff would take down and replace most of the cabanas every morning, A/C worked wonderfully in the rooms so much good stuff to say about the resort
Stayed 4 nights in Jan 2025

6/10 Okay

Sharon Elaine, Cambridge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely and snorkeling right in front is amazing. Not a ton of dining options as not all restaurants are open every night but you don’t lack for food. Staff was very attentive and gracious but they did ask us to listen to their membership pitch in exchange for a free excursion- not sure that was worth it. Spa massage was great! Overall wonderful trip for a girls vacation!
Stayed 6 nights in Jan 2025

6/10 Okay

Clinton Dale

Travelled with family
Liked: Staff & service
The resort was nice, the bar staff and waiters were excellent. But when we had a problem using the resort credit( through expedia) the resort was very unhelpful and argued with us. They don't like you if you book through expedia. But overall all the resort was good, clean. The pool was nice and new! Big bonus! Food was average.
Stayed 5 nights in Dec 2024

8/10 Good

Aimee

Liked: Cleanliness, staff & service
This property is in the midst of a renovation. We stayed on the unrenovated side so there were a lot of repairs needed. Tile was missing from our private pool. The showerheads were dangling from the ceiling. The room was very moldy smelling. All caulking was moldy. The entry to our unit was near the staff entry which was loud and smelled like sewer. We ordered room service which never arrived. When we tried to order room service they said that numerous items were unavailable. Staff was very friendly and things were clean. The buffet was decent but could use improvement. We could not snorkel most of our stay so an alternate location that we could have been taken to would have been nice. The cevicheria was great. No Muscato wine was available so that was disappointing.
Stayed 5 nights in Jan 2025

8/10 Good

Robin

Liked: Staff & service, property conditions & facilities
I wanted to love this property, but it wasn’t perfect or even great. I can’t see her never got back to me after they messaged if I needed anything. When I login for room service it showed prices meaning it was going to charge me. The buffet was OK. The specialty restaurants were a little bit better but still OK. Which is a good thing for an all inclusive. It could’ve been worse. There were towels and drinks that should’ve been picked up. I only got asked if I wanted to drink once when I was at the beach. Seemed very understaffed. Servers were very friendly and on par. They don’t rent snorkeling gear, which is shocking and surprising all at the same time. Bring your own. I guess overall I’d say I was super bummed about the food and the timing. I wanted to have lunch at noon, but it was closed and the other place. There was no seating. It was a great family place, lovely staff, safe clean overall. I appreciated the room Upgrade via Expedia, I had to ask for it and it was granted. Not sure what the concierge service is for if they don’t answer and don’t ask what you’re interested in i.e. shows etc. but they were nice on the first introduction. Bartenders by the pool very nice. But the pool was dirty and there was no bartender down at the pool. They would come down if you sat there, but would not hang out. One of my favorite parts about a pool bar at most all inclusive is the bartenders in their personalities. Very lacking.
Stayed 2 nights in Jan 2025