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The Explorean Cozumel - All Inclusive

4.0 star property
All-inclusive property with marina and full-service spa

Photo gallery for The Explorean Cozumel - All Inclusive

Outdoor pool, open 8:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Kayaking
Ecotours
Beach
Ecotours

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
The current price is NZ$576
includes taxes & fees
29 May - 30 May

Explore the area

Map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Chankanaab National Park
    ‪19 min walk‬
  • Chankanaab Beach Adventure Park
    ‪19 min walk‬
  • Corona Beach
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking (Casita)

1 bedroom, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking (Casita)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Ceiling fan
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Lobby

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Blackout curtains
Separate bedroom
Ceiling fan
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking (Casita)

1 bedroom, minibar, in-room safe, blackout curtains

Room, 2 Double Beds, Non Smoking (Casita)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Blackout curtains
Separate bedroom
Ceiling fan
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Casita Stand Alone)

1 bedroom, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Ceiling fan
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at The Explorean Cozumel - All Inclusive. Within a 5-minute stroll you'll find Arrecifes de Cozumel National Park and Chankanaab National Park within a 20-minute walk. Highlights at this property include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Na' Ha' can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The restaurant, Lool Kan, serves Regional cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the marina, gym, kids' swimming pool and free pool cabanas. Plus you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Free cooked-to-order breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4-property class Cozumel property include Cha'an Ka'an Observatory of Cozumel and Punta Sur Ecological Park.

What's nearby

  • Chankanaab National Park - 19 min walk - 1.6 km
  • Chankanaab Beach Adventure Park - 19 min walk - 1.7 km
  • Corona Beach - 3 min drive - 2.6 km
  • Paradise Beach - 8 min drive - 6.5 km
  • Mr. Sancho's Beach Club - 9 min drive - 7.6 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬7 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

The Explorean Cozumel - All Inclusive

All-inclusive property with marina and full-service spa
The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Explorean Cozumel - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this property measures 1561 square feet (145 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at The Explorean Cozumel - All Inclusive. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 14 buildings
  • 1561 sq ft of conference space
  • 145 sq. m of conference space
  • Built in 2014
  • Cooked-to-order breakfast (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Spa Na' Ha' has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Lool Kan

Things to do

  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Children's pool
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,561 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Marina
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 77 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night
  • Sanitation services: USD 04.09 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Explorean Cozumel
Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive All-inclusive property
Explorean All Inclusive All-inclusive property
The Explorean Cozumel - All Inclusive Cozumel
Explorean All Inclusive Hotel
Explorean Cozumel All Inclusive
Hotel The Explorean Cozumel - All Inclusive Cozumel
Cozumel The Explorean Cozumel - All Inclusive Hotel
The Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive Hotel
Explorean All Inclusive
Hotel The Explorean Cozumel - All Inclusive
The Explorean Cozumel - All Inclusive Cozumel
The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Explorean Cozumel - All Inclusive?

As of 6 May 2025, prices found for a 1-night stay for 2 adults at The Explorean Cozumel - All Inclusive on 29 May 2025 start from NZ$562.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Explorean Cozumel - All Inclusive?

Yep, The Explorean Cozumel - All Inclusive has a free self car park.

Are there any beaches close to The Explorean Cozumel - All Inclusive?

Yep, The Explorean Cozumel - All Inclusive is a short 19-minute walk from Chankanaab Beach Adventure Park. Fun beach activities include snorkelling and kayaking. You can also find boat tours.

Is there a spa on site at The Explorean Cozumel - All Inclusive?

Yep, Spa Na' Ha' is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Explorean Cozumel - All Inclusive have a pool?

The Explorean Cozumel - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at The Explorean Cozumel - All Inclusive?

The Explorean Cozumel - All Inclusive features a full-service spa, an outdoor pool and free pool cabanas.

What makes The Explorean Cozumel - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Explorean Cozumel - All Inclusive.

Is The Explorean Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Explorean Cozumel - All Inclusive is a hit with families.

Does The Explorean Cozumel - All Inclusive serve breakfast?

Sure does, complimentary cooked-to-order breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at The Explorean Cozumel - All Inclusive?

No, The Explorean Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Explorean Cozumel - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Explorean Cozumel - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Explorean Cozumel - All Inclusive?

Dogs are welcome at The Explorean Cozumel - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

The Explorean Cozumel - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 579 reviews
Rating 8 - Good. 128 out of 579 reviews
Rating 6 - Okay. 47 out of 579 reviews
Rating 4 - Poor. 26 out of 579 reviews
Rating 2 - Terrible. 10 out of 579 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled to the Explorean for 2 weeks January 16-30 2024. We had a wonderful experience. Facilities: 5*. Excellent restaurant available all day. Pool wonderful and warm. Lovely walking paths to listen to birds. Bar includes all top-shelf spirits. Little sweets display had some amazing desserts. Rooms: 4*. Clean and comfortable. Need more storage though. Quiet. Lots of hot water. Wish they had screen doors on porch. Staff: 5* plus another 100*. They really make this place. Julio, Jaciel, Armando and Nestor leading activities are gems of humans! We will return because of them. Gabriel and Fermin at restaurant were very attentive servers. Activities: 5*. Although we prefer water activities, all were well-organized and, of course, included. What's not to love? Location: 5*. Super close to airport. Tucked in behind Fiesta Americana (you get all their facilities, which are amazing). About a 5 minute walk to beautiful waterfront with prime snorkeling right there. Cevecheria, grill, and breakfast and lunch buffet are there as well and food was wonderful. Staff serve drinks to you wherever you sit. Lots of Bali beds and loungers. Resort is for those who love nature, small resorts, and who have good mobility (some up and down areas). Safe and chill. Amazing value for price. Highly recommend! There aren't enough characters here for me to rave about the Explorean. Can't wait to return soon!
Stayed 14 nights in Jan 2025

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came with my girlfriend and had an amazing stay. I’ve been to probably a dozen all inclusives and this was my favorite so far. If you are looking for a big beach with powdery white sand, this is not the spot, but the snorkeling was awesome. Pool was nice. The food was still resort food, but definitely better than most. Rooms were comfortable and very clean. The staff was amazing all around. The included excursions seemed like a good time but we didn’t have time to take advantage of them because we only had a quick three day stay. We go to the riviera maya once or twice a year and usually just go with whatever the best deal is when booking, but will definitely come back to Explorean next time. Can’t wait to come back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at the Explorean. The hotel and staff exceeded my expectations. The food was excellent, the pool and grounds were always clean and the room was roomy, comfortable and clean. They added a roll away bed for my 6yr old son, which was a nice addition to help make our stay comfortable. The included excursions were what set this hotel apart from others. The excursion staff are great. On days where the weather didn't cooperate, they had alternative plans and we always had a fun time. I have already recommended this hotel to friends and family.
Stayed 7 nights in Jan 2025

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort with smaller and more boutique like much better than a mega resort. Never more than second in line for almost anything. Drinks were high quality alcohol. Southwest fresh definitely recommend making reservations at the restaurants the Mexican was our favorite. Play classic example everyone was friendly welcoming and helpful from the front desk to the bartenders too The tour guides. It's really nice to be in a Mexican resort where everyone genuinely likes working there. Make sure you bring some small bills $1 or two tip really makes a big difference to them you don't have to tip every time but occasionally it's very helpful. We would return again and found it an excellent value for the money
Stayed 7 nights in Jan 2025

8/10 Good

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located beautifully by the sea with great access! Staff is wonderful. The rooms were very comfortable and clean. The food was available in plentiful supply and was good but not great.
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael Donovan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly and accommodating. Many food options. Beautiful view. Excursions were amazing.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Our favorite Cozumel resort. The staff is helpful and friendly. Gabriel at Lo Kaan Restaurant never fails to make you feel special and you never do without something you need. The rooms are beautiful and clean. The jungle balconies are heaven every morning with the beautiful and friendly birds. Being able to use the entire Fiesta Americana property and still having an oasis with few people and a bar and pool almost to yourselves is wonderful. Eduardo is the first person who has greeted us both times when we first arrived and he makes you feel right at home. If you want to go anywhere the doorman at the FA are the best and never had more helpful person with taxi and finding a place. The location is great. Snorkling right out front and a pier in front of you have a boat excursion it picks you up right at resort. Can’t wait to go back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
This was so amazing. We loved our time there.
Stayed 7 nights in Jan 2025

10/10 Excellent

Tammy Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the jungle feel of this resort. Such nice gestures with the coffee, juice and muffins delivered to our room every morning, Even though we didn't utilize them only because we slept in too late.. The employees were all very polite and nice. We didn't get much hassle about any sales pitch, but we made it clear we were not interested and all was good. Very quiet and relaxing atmosphere and we thoroughly enjoyed. We would stay here again. Food was great. Service was great. Loved accessing the Fiesta Americana as well.
Stayed 7 nights in Jan 2025

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Explorian was nice and quiet. The explore trips that were provided were good and bad. The bicycles provided were old and tired. The entrance to the public beach at the end of the bike trip was terrible. It was a service road to a business. Garbage everywhere and no bathrooms available. The trip to the beach also had no bathrooms available. The staff for the excursions were great. The excursions are done on the cheap.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with this all inclusive. Our room was big and the bed was perfect. There were 4 restaurants for dinner plus 3 different types of snack bars. The food was really good. It was small portions, but you can order as much as you want. The staff were all kind and friendly and helpful. We were asked 3 times to listen to the talk but never again. We enjoyed the excursions that were included. I would definitely come back again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Allison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing time and would highly recommend.
Stayed 8 nights in Jan 2025

10/10 Excellent

Silvia, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feels like it’s built inside of a rainforest area, peaceful and isolated, but we had access to the amenities of the Fiesta America, a traditional all inclusive hotel. This also included excursions every day. The guides were great, including Armando. Miguel, our server every day at the pool, was very attentive and friendly. Christian, in reception, was very responsive and helpful when our flight home was cancelled. The servers and hostesses were all friendly and attentive at all the restaurants. We had a very nice trip with our teenage kids and would love to come back.
Stayed 5 nights in Jan 2025

8/10 Good

Zita Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a very small resort, which was nice. It is connected with the fiesta americana hotel so you get to use everything they have as well.. I was disappointed that there wasn't a layout map, given of the other hotel to know where to go for things. Disappointed that the restaurants weren't all available every night, but also we were told they were. So sad to plan for something, just to find out they weren't open. PERK was the excursions included with the Explorean, we were able to take in a snorkel trip, which was fun and had great guides.
Stayed 5 nights in Jan 2025

8/10 Good

Saeko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property that is beginning to age. We had a great time but a few of the amenities were not available and it was difficult to use coupons offered by the resort. Overall the excursion staff was great though and trips to snorkel and bike made it worthwhile.
Stayed 7 nights in Jan 2025

10/10 Excellent

david Espinosa

Liked: Amenities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Elaine Marion

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful spot! Just need to improve the food quality and hot water
Stayed 7 nights in Dec 2024

10/10 Excellent

Timothy F

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and get away from the hustle and bustle. The Explorean does not have TVs in the room (part of the living experience) but has solid wi-fii- throughout the Exlorean and Fiesta Americana resourt areas. Hospitality, food and service were great - all with way from the reception team to the various restaurant experiences ( Asian, Italian, Mexican, Cevecheria, and quick order foods). Highly recommend this all inclusive resort. Also, include with the Explorean package were great daily activities (snorkeling, bike ride to a lagun, tequila tasting, visit to beach park with live seal show, buggy drives around the island, and shopping.
Stayed 6 nights in Dec 2024

6/10 Okay

Christi

Liked: Staff & service
Stayed 5 nights in Oct 2024

4/10 Poor

Kaela Marie

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We were not warned about the pool being closed prior to our stay. The construction was very noisy and went on during our entire stay. Our group consisted of four couples and no one was notified. We also had to move to the main hotel one night due to weather. They refused to serve alcohol which was included with our stay. We ended up going into town where other places were serving. They kept telling us it was the authorities but when we talked to other people at different resorts they didn’t experience this.any of our excursions were cancelled because of the weather. They told us they would schedule something different but never did. When I spoke with management about our multiple issues they refused to refund or credit us to come back when their amenities were available. We spent most of our time stuck there in our room.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

It’s a beautiful hotel. The room was clean and surrounded by nature. Very friendly staff. The arranged trips were fun. The guides were friendly and knowledgeable.
Stayed 4 nights in Nov 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jungle view roomsfor privacy
Stayed 7 nights in Nov 2024

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I dislike is, they never mention the pools on both hotels were in construction, and they never mentioned that there is no parking lot for rental cars
Stayed 4 nights in Nov 2024