2/10 Terrible
Nancy J.
4 Aug 2025
Disliked: Cleanliness
A catastrophic experience- do not book this property.
We paid thousands of dollars for our only family vacation of the year—during peak season—in one of the most remote corners of Colorado. After hours of travel across Texas, New Mexico, and rural mountain roads, my husband, our two young daughters, and my elderly parents finally arrived. Every detail had been planned months in advance. We were excited. Our kids were thrilled. What we didn’t plan for? Being completely ghosted by the property owner. There were no check-in instructions. No entry codes. No responses. No support. We tried everything—messages through VRBO, phone calls—and heard nothing. Not then. Not later. Not ever. No apology, no explanation, nothing. We were stranded in a sparsely populated tourist town late into the evening, during its busiest season of the year, with no place to stay. We had frantic children, very limited cell service, and nowhere to go. We were ultimately forced to scramble for an alternative—sharing a home with someone else just to have shelter. This wasn’t a small oversight. It was a total failure of basic responsibility. The host’s negligence nearly cost us thousands more in rebooked lodging, groceries, rental cars, flights, gas, PTO, etc. We received a refund for the booking, but nothing for the emotional and financial damage caused by this fiasco. It’s frankly appalling that this listing is still active. Avoid this property. Avoid this host. And VRBO, do better.
Nancy J.
Stayed 7 nights in Jul 2025